Program Support Assistant Jobs in Vancouver, WA (NOW HIRING)

Description

The Assistant General Manager is a key leadership position responsible for supporting the overall operation, performance, and guest experience of a Staybridge Suites hotel operating under IHG Hotels & Resorts brand standards.

This role works closely with the General Manager to ensure excellence in daily operations, financial performance, guest satisfaction, and associate development in a premium extended-stay environment.

Staybridge Suites is positioned as an upscale extended-stay brand, and this role requires a polished, hands-on hospitality leader capable of maintaining brand standards, driving service excellence, and supporting a high-performing, guest-focused culture.

The AGM is expected to maintain a strong on-property presence, lead by example, and independently manage operational areas as assigned.

Assist in overseeing all hotel departments including front office, housekeeping, breakfast, evening social (The Social), and maintenance.
Maintain a visible presence throughout the hotel and actively engage with guests and associates.
Act as Manager on Duty (MOD) as scheduled and assume full operational responsibility in the absence of the General Manager.
Support execution of all Staybridge Suites brand standards and operational procedures.
Conduct daily walkthroughs of guest rooms and public areas to ensure cleanliness, safety, and quality standards are met.
Assist with resolution of guest concerns, with a focus on long-stay guest satisfaction and retention.

Deliver a high-level, residential-style guest experience consistent with IHG Hotels & Resorts and Staybridge Suites brand expectations.
Support monitoring and improvement of guest satisfaction scores and online reputation.
Build rapport with extended-stay guests, corporate travelers, relocation guests, and long-term stays.
Ensure consistency in service delivery across all guest touchpoints including suites, breakfast, and social areas.

Assist in monitoring daily financial performance, including revenue, labor, and operational expenses.
Support budget execution and monthly forecasting processes.
Help ensure accurate billing, credit compliance, and proper handling of extended-stay accounts.
Identify opportunities to improve operational efficiency and cost control.

Assist in maintaining relationships with key corporate accounts and long-term stay partners.
Participate in property tours, client visits, and local business engagement activities.
Support revenue strategies in collaboration with the General Manager and revenue management partners.

Support recruitment, onboarding, and training of hotel associates in alignment with IHG Hotels & Resorts and Staybridge Suites standards.
Provide coaching, feedback, and day-to-day leadership to departmental teams.
Help reinforce accountability, service standards, and professional behavior across all departments.
Support training efforts through IHG University and brand training systems.

Assist in maintaining the physical condition of the hotel at an upscale Staybridge Suites standard.
Support preventative maintenance programs and property inspections.
Ensure guest suites, public areas, breakfast space, fitness center, and social areas meet brand quality expectations.
Assist in maintaining safety, security, and compliance standards.

Ensure compliance with IHG brand standards, operational SOPs, and company policies.
Support preparation for brand audits and operational reviews.
Assist in maintaining required documentation and reporting for hotel operations.
Ensure adherence to all applicable federal, state, and local regulations.

Requirements

2-4+ years of hotel operations or supervisory leadership experience preferred
Experience in extended-stay or upscale select-service hotels strongly preferred
Strong understanding of front office and guest service operations
Demonstrated ability to lead teams in a hands-on hospitality environment
Strong communication, organization, and problem-solving skills
Ability to work a flexible schedule including mornings, evenings, weekends, and holidays
Familiarity with IHG systems, standards, or brand operations preferred but not required

This role requires active, on-property involvement in daily hotel operations. The Assistant General Manager is expected to maintain a strong presence in guest areas and support all departments in delivering a high-quality, upscale extended-stay experience.

The employer is an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.