Program Support Assistant Jobs in Saint Augustine, FL

Serves as the secondary point of contact for apprentices, providing guidance, conducting regular checkins with apprentices, mentors, and service leadership, by traveling up to 50% of work hours to other Ring Power branches. Assists with goal-setting and individualized training plans, and supporting issue resolution as needed.

Builds and maintains strong relationships with participating divisions, partnering with the Apprentice Program Manager to support workforce planning, apprenticeship placement needs, and alignment of apprentice roles and expectations.

Supports the coordination and daytoday management of program logistics, including onboarding, orientation, training schedules, evaluations, graduation, and ongoing tracking of apprentice progress and training hours.

Maintains accurate program records and documentation while supporting compliance with industry standards, regulatory requirements, and internal apprenticeship policies.

Assists in facilitating mentorship opportunities by coordinating mentor assignments and supporting mentor training and engagement across divisions.

Monitors program effectiveness by collecting feedback from apprentices and division leaders and assists with preparing reports, presentations, and improvement recommendations.

Assists Apprentice Program Manager with continuity for the apprenticeship program and performs other duties assigned in support of program success.

Safety: fully supports, encourages and follows safe work behavior, and considers safety of paramount importance in the workplace.

Job Specific Skills: Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources. Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace. Refer to job specific training requirements for the job identified in the LMS.

Coaching and Mentoring: Inspires and empowers team members to excel, providing timely productive feedback and guidance to stretch beyond their comfort levels to achieve specific, measurable and challenging goals. Builds productive relationships with team members, conveying confidence and expressing genuine appreciation for team member contributions. Explains to team members the importance of the work they do.

Managing Change: Demonstrates support for innovation and for organizational changes needed to improve the organization's effectiveness. Helps individuals and groups manage the anxiety associated with significant change. Establishes processes to manage the orderly implementation of change.

Communication: Uses active listening skills, conveying information with the appropriate medium that is clear and easily understood. Uses feedback to verify effective and accurate communication has occurred. Ensures that others having a need to know are kept informed about developments, progress, problems and plans through consistent, effective communication. Avoids surprises.

Interpersonal Skill: Anticipates, notices, and understands concerns of others, involving them in a process or decision to ensure their support. Develops and maintains positive relationships. Considerate and discreet in handling challenging, awkward or tense interpersonal situations, focusing on issues and interests instead of people or positions. Knows when to escalate critical issues when unsuccessful in gaining support.

Facilitating / Presenting: Enables cooperative and productive group interactions. Clarifies the agenda by identifying the key issues, objectives, and stakeholder expectations. Guides the discussion of complex or divisive issues to help members develop insights and remain engaged with the task. Tailors presentation style to the audience with interaction and feedback to hold their attention.

Strategic: Understands relevant industry and market trends. Develops and proposes a long-term strategy based on an analysis of the industry, marketplace and current and potential capabilities as compared to competitors. Anticipates potential problems and develops appropriate contingency plans. Conducts independent analysis in the creative search for new ideas or solutions.

Planning and Organizing: Creates realistic schedules and follows them. Evaluates progress against schedule and goal. Identifies the sequence of tasks and the resources needed to achieve a goal, and prioritizes key action steps. Anticipates the impacts / risks of actions. Seeks and uses others' input about critical actions, timelines, sequencing, scope, methodology, expected outcomes, and priorities. Adjusts plans based on input.

Takes Initiative: Takes appropriate action to resolve issues without requiring direction. Seeks out others involved in a situation to learn their perspectives. Makes difficult decisions in a timely manner. Is willing to make decisions in difficult or ambiguous situations, when time is critical. Assertive in a group when it is necessary to facilitate change, overcome an impasse, face issues, or ensure that decisions are made.

In 1962, Ring Power Corporation became a full-line Caterpillar dealer in North Florida, and later expanded its authorized territory to include Central Florida.

Today, Ring Power Corporate headquarters in St. Augustine oversees the operations of 18 branch locations throughout the state of Florida, including large regional facilities in Tampa and Orlando and crane and forklift sales and service facilities in Pompano. Ring Power also has eight facilities outside of Florida - The Carolinas, Georgia, Texas & Tennessee- to serve the needs of other specialized industries and customers.

Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.

Currently, more than 2,300 employees at 20+ locations throughout Florida and the United States work hard to provide the highest quality construction equipment, backed by responsive, professional service and support at every level.

Formal Education High School diploma or GED

Experience 1-2 years

Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.

Proficient knowledge of MS Office and Teams

Job requirements occasionally change requiring re-training to stay current every 3-5 years.

Problem Solving Job requires problem solving ability, established examples / guidance are not always available

Creativity Job requires some creativity to generate solutions or improve effectiveness within well-established boundaries.

Autonomy Job is not normally monitored, but overall objectives are clearly defined. Use of discretion in how the work is done, setting priorities and decision making is encouraged. More emphasis is placed on achieving the desired outcome, not on controlling the process.

Stress Load Regular exposure to these stresses (20-80% of the time).

Workload Fluctuation Job involves occasional changes in priorities, complexity and/or quantity of work.

Work Schedule Work is typically performed during regular business hours with occasional requirements to work nights, holidays and weekends.

A person's performance in this job has noticeable immediate impact on expense, efficiencies or achievement of overall department objectives.

Job has no subordinates / no supervisory responsibility (may work independently or as a member of a team)

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

N/A: Climbing

N/A: Balancing

N/A: Stooping

N/A: Kneeling

N/A: Crouching

N/A: Crawling

O: Reaching

O: Standing

F: Sitting

O: Walking

F: Feeling

F: Fingering

O: Grasping

O: Repetitive Motion

C: Talking

C: Hearing

O: Pushing - Up to 25 lbs.

O: Pulling - Up to 25 lbs.

O: Lifting - Up to 25 lbs.

O: Pushing - 26-50 lbs

O: Pulling - 26-50 lbs.

O: Lifting - 26-50 lbs.

O: Pushing - Over 50 lbs.

O: Pulling - Over 50 lbs.

O: Lifting - Over 50 lbs.

"NA": Not Applicable

"O": Occasionally - (up to 3 hours/day)

"F": Frequently - (3-6 hours/day)

"C": Constantly - (6-8 hours/day)

C: Inside conditions: Protection from weather but not necessarily from temperature change. O: Outside environmental conditions: No effective protection from weather. N/A: Extreme cold: Temperatures below 32 degrees for periods of more than one hour. N/A: Extreme heat: Temperatures above 100 degrees for periods of more than one hour. O: Noise: sufficient noise to cause the worker to shout to be heard above the ambient noise level N/A: Vibration: Exposure to oscillating movements of the extremities of whole body. N/A: Hazards: Includes a variety of physical conditions (i.e. proximity to moving mechanical parts, electrical current, working in high places, exposure to heat and/or chemicals. N/A: Atmospheric conditions: One or more of the following conditions that affect the respiratory system or the skin: Fumes, odors, dust, mists, gases or poor ventilation. N/A: Oils: There is air and/or skin exposure to oils and other cutting fluids. N/A: Air particulates / contaminants: the worker is required to wear respirator.

RING POWER CORPORATION, INC. IS AN EQUAL OPPORTUNITY EMPLOYER