Program Support Assistant Jobs in Lilburn, GA (NOW HIRING)

InCommunity is committed to supporting individuals with intellectual and developmental disabilities to live safe, healthy and joyful lives in their communities.  We offer a culture of integrity, service, and respect for the dignity of every individual. All employees, including the Direct Support Professional (DSP) are expected to model and promote the organization’s mission and values in every aspect of their work.

Essential Job Duties and Responsibilities:

Support Individual Engagement and Inclusion

• Interact with individuals respectfully and with awareness of both verbal and nonverbal communication.
• Encourage and assist individuals in participating in home and community activities that reflect their interests and choices (e.g., dining out, shopping, sports, church, social groups).
• Support individuals in identifying and working toward personal goals based on their Individual Support Plans (ISPs).
• Teach and assist with activities of daily living (ADLs), such as cooking, cleaning, and personal hygiene.
• Promote positive relationships between individuals, their families, and friends, including helping coordinate visits and participation in special events.
• Respect and support individuals’ personal and family religious or spiritual practices and choices.
• Model appropriate behavior and communication, maintaining professionalism, self-control, and a respectful tone at all times.
• Maintain a safe and comfortable home environment, assisting individuals in making personal choices (e.g., TV, music, or activities).
• Safely transport individuals, following all company and regulatory safety procedures.

Promote Health and Well-Being

• Read and follow each individual’s ISP, medical protocols, and communication logs.
• Monitor and document individuals’ daily activities, health concerns, and behavioral changes accurately.
• Support personal hygiene, grooming, and dressing according to each person’s needs and preferences.
• Observe for changes in health status and promptly report concerns to supervisors or nursing staff.
• Follow medical instructions, medication guidelines, and treatment plans as directed.
• Accompany individuals to medical appointments, ensuring effective communication between individuals and healthcare providers.
• Provide physical assistance as needed, including using mechanical lifts or other equipment safely.

Ensure Safety, Cleanliness, and Meal Preparation

Safety and Emergency Response

• Follow all safety and emergency procedures, including evacuation drills.
• Maintain clear walkways and exits; remove snow or debris when necessary.
• Know how to use emergency equipment such as fire extinguishers and alarms.
• Use adaptive and medical equipment properly as trained.

Meals and Food Handling

• Assist with meal planning, grocery shopping, food preparation, and cleanup.
• Prepare meals according to menus, nutrition guidelines, and individual dietary needs.
• Encourage family-style meals and positive mealtime conversation.
• Follow all food safety and labeling procedures.

Home and Vehicle Maintenance

• Maintain a clean, organized, and safe home environment.
• Complete assigned cleaning checklists and laundry duties according to standards.
• Keep company vehicles clean, fueled, and properly documented.

Communication, Teamwork, and Professional Conduct

• Seek guidance from supervisors or coordinators when unsure about procedures or responsibilities.
• Communicate effectively and respectfully with coworkers, both verbally and in writing.
• Collaborate as a team to ensure consistent, quality care for individuals.
• Demonstrate flexibility and cooperation during emergencies or unexpected situations.
• Maintain confidentiality and refrain from gossip or sharing sensitive information about individuals, staff, or the company.

Attendance and Scheduling

• Be punctual and prepared to begin your shift on time.
• Remain on duty until properly relieved by another staff member.
• Follow company attendance and scheduling policies.

Compliance

• Adhere to all policies and procedures as outlined in the InCommunity Employee Handbook and other organizational documents.

Additional Responsibilities for Overnight Shifts

• Stay awake and alert throughout the shift.
• Follow the Overnight Shift Checklist, including safety, cleaning, and documentation tasks.
• Check on individuals at designated times, providing assistance as needed.
• Support morning routines when applicable.
• Follow health-related protocols and contact supervisors with any concerns.
• Complete assigned household duties before shift end.

Travel Required

This position requires frequent travel throughout Metro Atlanta area.

Education, Certifications & Experience Requirements

• High school diploma or equivalent preferred.
• At least six (6) months of experience in developmental disabilities, mental health, or aging services preferred.
• Personal or volunteer experience supporting individuals with disabilities may be considered.

• Must possess a valid driver’s license and meet company driving standards, if applicable.

• This position has no supervisory duties.

Work Environment & Physical Demands

• Work is primarily performed in community residential homes, day programs, or other community settings.
• The environment may include exposure to typical household conditions (e.g., cleaning agents, cooking equipment, and noise from televisions or household activities).
• DSPs may also support individuals during community outings, which could involve varying weather conditions, public spaces, and transportation.
• The position involves regular contact and interaction with individuals who may display challenging behaviors, requiring calm, respectful, and professional responses.
• Work schedules may include evenings, weekends, holidays, and overnight shifts based on the needs of the individuals supported.

• Frequent standing, walking, bending, reaching, and lifting are required throughout the shift.
• Must be able to assist individuals with mobility needs, including transferring in and out of wheelchairs, beds, and vehicles using proper lifting techniques or mechanical lifts.
• May need to lift or move items or individuals weighing up to 25 pounds (occasionally more with team assistance or mechanical support).
• Must be able to perform household tasks such as cleaning, laundry, meal preparation, and light maintenance duties.
• Must be able to respond quickly and effectively in emergency situations, including fire drills, medical incidents, or behavioral interventions.
• Visual and auditory acuity is required to ensure the safety and well-being of individuals and to observe changes in behavior or health.
• Position requires the ability to safely operate a motor vehicle, if assigned to transport individuals.

• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position in accordance with the Americans with Disabilities Act (ADA) and organizational policy.