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Program Support Assistant Jobs in Keystone Heights, FL

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Program Support Assistant information

See Keystone Heights, FL salary details

$24.2K

$41.5K

$52.2K

How much do program support assistant jobs pay per year?

As of Jun 10, 2026, the average yearly pay for program support assistant in Keystone Heights, FL is $41,480.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,400.00 and $44,800.00 per year, depending on experience, location, and employer.

What Is a Program Support Assistant?

A program support assistant works in a specialized unit of an organization or academic institution and performs a variety of administrative tasks. Your duties as a program support assistant vary depending on your employer but may involve budgeting, purchasing materials, managing files and records, and assisting visitors. You must also understand departmental guidelines, policies, and procedures. Typical qualifications for a program support assistant include at least a high school diploma or GED certificate and relevant work experience. You must also have excellent communication, multitasking, and organizational skills, along with computer proficiency.

What are Program Support Assistants?

Program Support Assistants are administrative professionals who provide clerical and organizational support to departments or programs within an organization. Their duties often include scheduling, data entry, maintaining records, handling correspondence, and assisting with project coordination. They play a vital role in ensuring the smooth operation of daily activities by supporting managers and staff with various administrative tasks. Program Support Assistants may work in a variety of industries, including healthcare, education, and government.

What is the difference between Program Support Assistant vs Administrative Assistant?

AspectProgram Support AssistantAdministrative Assistant
Required CredentialsHigh school diploma; some roles may prefer post-secondary educationHigh school diploma; often similar educational requirements
Work EnvironmentGovernment agencies, non-profits, educational institutionsCorporate offices, government agencies, various industries
Job ResponsibilitiesSupporting program operations, coordinating activities, assisting with reportsManaging schedules, handling correspondence, organizing files
Employer & Industry UsageCommon in public sector and non-profit organizationsWidespread across industries including private and public sectors

The Program Support Assistant and Administrative Assistant roles share similarities in educational requirements and work environments. However, Program Support Assistants focus more on supporting specific programs and coordinating activities within organizations, especially in government and non-profit sectors. Administrative Assistants typically handle general office tasks across various industries. Both roles are essential for organizational operations but differ in scope and focus.

What are some common challenges faced by Program Support Assistants in managing multiple tasks and priorities?

Program Support Assistants often juggle a wide range of responsibilities, from scheduling meetings and maintaining records to coordinating communication between departments. One common challenge is managing competing priorities and tight deadlines, especially when supporting multiple team members or projects simultaneously. Staying organized, proactively communicating about workload, and using digital tools for task management can help address these challenges. Additionally, flexibility and adaptability are important, as priorities may shift quickly based on organizational needs.

What are the key skills and qualifications needed to thrive as a Program Support Assistant, and why are they important?

To thrive as a Program Support Assistant, you need strong organizational skills, attention to detail, and proficiency in office administration, typically supported by a high school diploma or relevant experience. Familiarity with office software like Microsoft Office Suite, data entry systems, and scheduling tools is commonly required. Excellent communication, multitasking abilities, and adaptability are crucial soft skills that set top performers apart. These competencies ensure efficient program operations, effective support for teams, and smooth coordination of administrative tasks.
More about Program Support Assistant jobs
What cities near Keystone Heights, FL are hiring for Program Support Assistant jobs? Cities near Keystone Heights, FL with the most Program Support Assistant job openings:
Program Support Assistant jobs near you
Customer Support Technician

Customer Support Technician

Agama Solutions Inc.

Jacksonville, FL

$17 - $23/hr

Other

Posted 22 days ago

Job description

Scope of Work

  • Provide computer and user support including, but not limited to, installation and configuration of hardware and software, upgrades, patches, and advanced technical support. Monitor service ticket queue and resolve tickets as assigned. Document work performed and resolutions.
  • Install, configure, and troubleshoot audio-visual and video conference equipment as assigned.
  • Perform basic network and telephony support. Provide on-site support for remote troubleshooting by other OIT technical staff.
  • Travel between FDOT locations required 25% - 40%.

Education

  • High School diploma or equivalent and 1 year of work experience in the installation, maintenance and technical support of workstation hardware. OR
  • 1 year of experience providing customer service and technical support with Microsoft Office 365 and Windows 10 or above operating systems. OR
  • Technical certifications from workstation training programs such as CompTIA A+ and Net+ may be substituted for 6 months of experience OR
  • Associate degree in from an accredited college or university with at least 25% of the completed coursework in Information Technology related courses.

Experience

  • Minimum of 1 year of experience in the installation, maintenance, and technical support of workstation hardware.

Primary Job Duties/ Tasks

  • Concentration and desire to work in desktop support.
  • Configure and deploy Information Technology resources. Includes, but is not limited to, desktop, laptops,  printers, mobile devices.
  • Troubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven  troubleshooting procedures.
  • Assist in coordinating audio-visual setup and videoconference support.
  • Assist with annual inventory scanning and equipment surplus.
  • Install, configure, and update software.
  • Participate in team projects, meetings and assignments.
  • Responsible for reading and following the Department’s Procedures and Policies.
  • Responsible for understanding and enforcing the Department’s Policies and Procedures.
  • Responsible for documenting solutions to Technology issues.
  • Responsible for traveling to remote sites to resolve IT related issues and/or to deploy resources.
  • Perform other related duties as assigned.
  • Ability to lift up to 50 lbs.
  • Ability to climb a ladder, squat, stoop, push, crawl, and bend in all types of weather.

General Knowledge Skills and Abilities

  • Initiative: Must be able to comprehend assignments, organize workload, and meet deadlines with little direction. Must be able to monitor and analyze situations to determine the next step.
  • Communication: Can clearly convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings (i.e., project team meetings, management presentations, etc.). Must have the ability to effectively listen and process information provided by others.
  • Customer Service: Works well with clients and customers (i.e., business office, public, or other agencies). Able to assess the needs of the customer, provide information or assistance to satisfy expectations or resolve a problem.
  • Decision Making: Makes sound, well-informed, and objective decisions utilizing critical thinking skills and analysis.
  • Flexibility: is open to change, new processes (or process improvement), and new information. Can adapt in response to new information, changing conditions, or unexpected obstacles. Ability to receive and give constructive criticism and maintain effective work relationships with others.
  • Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others
  • Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
  • Problem Solving: Able to identify, evaluate, and use sound judgement to generate and evaluate alternative actions, and make recommendations, as accordingly.
  • Team Building: Encourages, inspires, and guides others toward accomplishing the common goal as an equal member of the team.
  • Quality Assurance: Knowledge of the ideologies, techniques and tools for quality assurance and control.
  • The ability to put the ideologies, techniques, and tools into practice.

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