Program Support Assistant Jobs in Clayton, NC (NOW HIRING)

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Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

ONSITE: Department of Anesthesiology - 5th floor HAFS, 40 Medicine Circle

JOB SUMMARY

The Program Coordinator provides comprehensive operational, administrative, and project coordination support for the Department of Anesthesiology. This position plays a key role in department-wide space planning and optimization, employee engagement initiatives, faculty processes, credentialing coordination, and executive-level administrative support. The role serves as a primary liaison between the department and institutional partners including Facilities and Engineering & Operations (E&O), ensuring effective communication and execution of strategic initiatives.

JOB DUTIES AND RESPONSIBILITIES

Space Planning & Facilities Coordination

• Coordinate and maintain departmental space planning initiatives aligned with institutional space reduction and renovation strategies.
• Conduct extensive space analysis to support optimization, redesign, and operational improvements.
• Oversee and monitor department space usage across multiple locations, including HAFS, Baker House, SANDS, GSRBII, MSRBIII, and all trainee sites.
• Serve as the department liaison to Facilities and Engineering & Operations (E&O) for space planning, renovations, access, and fixture-related activities.
• Collaborate with facilities teams to ensure efficient allocation and utilization of departmental space.

Employee Engagement & Department Culture

• Lead and coordinate employee engagement initiatives, including Culture Pulse activities and quarterly "Post-It" feedback campaigns.
• Develop and distribute faculty meeting surveys and assess engagement outcomes.
• Support patient and provider engagement initiatives and community-building efforts.
• Coordinate recognition programs and contribute to coaching and professional development initiatives.
• Prepare and distribute departmental newsletters and manage intranet feedback.
• Support faculty meetings and other department-wide engagement activities.

Faculty Affairs & Special Projects

• Plan and coordinate special projects as assigned by departmental leadership.
• Manage the annual faculty review process and assist with faculty development plan coordination.
• Monitor staff work effort and location reporting requirements.
• Assist with APT data collection and coordination of faculty packet presentations.
• Prepare PowerPoint presentations and materials for CAO meetings, Chair meetings, lectures, and reports related to finance, operations, and other departmental initiatives.

Credentialing & Faculty Lifecycle Support

• Assist with the credentialing process for faculty, Advanced Practice Providers (APPs), and CRNA hires, providing high-level guidance and issue resolution.
• Coordinate onboarding and offboarding processes for all departmental faculty, including developing itineraries and facilitating orientation.
• Serve as a resource for faculty and leadership regarding credentialing and compliance requirements.

Executive Administrative Support

• Provide comprehensive administrative support to the Chief Administrative Officer (CAO), including:
• Calendar management
• Meeting coordination
• Email management
• Preparation of presentations and reports
• Track assigned action items and ensure timely completion of deliverables.

JOB ELIGIBILITY REQUIREMENTS

• Work requires analytical, communications and organizational skills generally acquired through completion of a bachelor's degree program.

• Work requires three years of experience in program administration or involving academic, instructional or counseling activities to acquire skills necessary to plan, coordinate and implement a variety of program activities and events.

• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.