Program Support Assistant Jobs in New York (NOW HIRING)

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.
The IRC in New York is seeking interns to support a case management program for asylum seekers in New York City. Interns will support program staff in providing services to recent arrivals in NYC, including assistance accessing healthcare, public benefits, housing, and legal services. The interns' key responsibilities will include assisting with group program orientations, conducting referral research and engagement to connect clients to external services, and support with other key program operations. This position offers a unique opportunity to gain hands-on experience in immigration advocacy while making a meaningful impact in the lives of asylum seekers and migrants.
RESPONSIBILITIES:
Program Orientation Support

• Assist in the coordination and facilitation of group orientations for potential IRC asylum seeker program clients

• Collaborate with staff to develop program materials and resources

• Support client enrollment into programs for which they qualify

• Refer ineligible clients to community resources such as local departments of social services, shelters, food banks, crisis centers, and others as applicable

Referral Research and Support

• Conduct research on referral opportunities and available resources in New York City to enhance our support service network

• Provide support to caseworkers with connecting clients to external services

• Help maintain and organize referral records and databases, incorporating client feedback

Program Administration and Development

• Document client interactions in accordance with established requirements

• Maintain client files across multiple platforms (Box, ETO, Sharepoint, etc)

• Administer Client Satisfaction Surveys to individuals who have exited Asylum Seeker Programs

• Support with creating internal and external facing tools and resources

• Other duties as assigned.

LEARNING OBJECTIVES:
Interns will gain valuable insight into the current landscape for asylum seekers in NYC, including the legal process and social services available.
Interns will develop hands-on experience in providing trauma- informed direct support to asylum seekers, enhancing their understanding of client needs and service delivery within the immigration system.
Interns will develop skills and institutional knowledge related to program operations and administration in a new and developing area of programming at the IRC in NY.
REQUIREMENTS: Interns must be based in US and must be enrolled in post-secondary institution or have graduated from a post-secondary institution within last 2 years.

• Education - Interns should be enrolled into a university program (Associate's, Bachelor's, Master's, etc). Individuals with at least 2 years of direct services would will be considered regardless of educational background.

• Strong interest in immigration issues, social justice, and advocacy work.

• Excellent research and communication skills.

• Ability to work collaboratively in a diverse, multi-lingual team environment.

• Detail-oriented with strong organizational skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and online research tools.

• Previous experience in social services, community work, immigration, or related fields is a plus, but not required.

• Comfortable working in a dynamic and fast-paced environment

• Ability to engage in emotional conversations on sensitive topics such as labor trafficking, domestic violence, and family separation

• Languages: Must be proficient in written and spoken English and Spanish. Proficiency in French, Pashto, Dari, Russian, Wolof, Pulaar, and Farsi highly desirable

PROFESSIONAL STANDARDS
All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.
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Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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