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Program Success Manager Jobs (NOW HIRING)

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

This individual will lead the Client Success Program as outlined for the customer based on account ... Manage the day-to-day operational and tactical aspects of multiple customer escalations ...

CallTower, Inc.

Client Success Manager

Rochester, NY

$68K - $80K/yr

This individual will lead the Client Success Program as outlined for the customer based on account ... Manage the day-to-day operational and tactical aspects of multiple customer escalations ...

CallTower, Inc.

Client Success Manager

South Jordan, UT · On-site

$70K - $82K/yr

This individual will lead the Client Success Program as outlined for the customer based on account ... Manage the day-to-day operational and tactical aspects of multiple customer escalations ...

LNS Research

Customer Success Manager

Customer Success Manager About LNS: It is an exciting time to join LNS Research. We are a mission ... Employee Assistance Program * Employee Perks Discount Program * Flexible and supportive working ...

Qualifacts

Customer Success Manager

Tampa, FL

Responsibilities for the Customer Success Manager * Owns the health, satisfaction, and engagement ... aligned with program metrics * Ensure consistent data capture from Customers, collecting ...

QBS, Inc.

Customer Success Manager

Foxboro, MA · On-site

$70K - $80K/yr

The Customer Success Manager ensures clients stay on track with certification, training timelines, and program requirements while serving as a dependable point of contact for ongoing needs. What You ...

OutSystems

Customer Success Manager

$100K - $118K/yr

Customer Success Manager There are NO limits to your career: come shape the future and be part of a ... Track record of consistently delivering projects, driving successful technical programs, and ...

Donatestock

Customer Success Manager

Customer Success Manager DonateStock is leading the movement to make charitable stock gifting easy ... Implement onboarding and training programs for new Nonprofit customers. * Ensure Nonprofits are ...

results.com

Client Success Manager

San Francisco, CA · On-site

Exceptional training and ongoing development programs to support your career growth The Results.com Client Success Management team oversees our customer experience from completion of Onboarding ...

Kofile Inc.

Customer Success Manager

Dallas, TX · On-site +1

The role is expected to leverage customer onboarding programs, adoption scorecards, usage ... Proven success managing enterprise customer relationships. * Demonstrated experience driving ...

Jobgether

Customer Success Manager

$120K - $155K/yr

... programs needed to scale the function effectively. You will use customer insights and data to ... Success or Account Management. * Proven experience managing high-Annual Recurring Revenue (ARR ...

altg

Customer Success Manager

Calumet City, IL · On-site

$50K/yr

The Customer Success Manager is responsible for increasing customer retention, strengthening ... Identify opportunities for service agreements, PM programs, repairs, inspections, operator training ...

CSC

Customer Success Manager

Wilmington, DE · On-site

Customer Success Manager (West Coast) Hybrid Work Model (3 days onsite, 2 days remote)Location ... This position is not commission based, but there is an incentive program for top performers** What ...

SimpliGov

Customer Success Manager

Customer Success Reports to: Senior Manager, Customer Success Location: US - Remote About Us ... Being a CSM requires a balance of strategic consulting, technical acumen, and program management.

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Program Success Manager information

See salary details

$38.5K

$107.5K

$157K

How much do program success manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for program success manager in the United States is $107,460.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,500.00 and $132,500.00 per year, depending on experience, location, and employer.

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Cities with the most Program Success Manager job openings:

What states have the most Program Success Manager jobs?

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Program Success Manager jobs near you
Infographic showing various Program Success Manager job openings in the United States as of June 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $107,460 per year, or $51.7 per hour.

Client Success Manager

Rochester, NY

CallTower, Inc.
51 - 200 employees
Learn more about CallTower, Inc.external

$68K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Key responsibilities

  • Act as a customer advocate to ensure customer satisfaction and growth.

  • Build and maintain strong relationships with key points of contact within customer organizations.

  • Manage high-revenue accounts, respond to customer requests and escalated issues, and drive resolution.

Job description

Description

Job Purpose

The Client Success Manager will fill a key position at CallTower by being a customer advocate and responsible for the satisfaction and growth of our Gold (6k MRR-16K MRR) existing customer base. The individual will play an active role in building partnerships with the accounts assigned to the Client Success Manager. This individual will reach into our customer organizations and build strong relationships with key points of contact. This role will manage many high- revenue accounts in accordance with our Client Success Program.


The Client Success Manager will work with cross-functional teams to respond to customer requests and address escalated issues. This individual will lead the Client Success Program as outlined for the customer based on account status maintaining accurate and up-to-date records in Salesforce. This individual will to take ownership of customers' requests/issues and act with a sense of urgency while driving for resolution, and to exceed our customers' expectations.


Duties:

Act as a customer advocate, ensuring customer satisfaction and growth.

Build and maintain strong relationships with key points of contact within customer organizations.

Manage high-revenue accounts in line with the Client Success Program.

Maintain accurate and up-to-date records in Salesforce and Client Success software.

Take ownership of customer requests/issues, act with a sense of urgency, and drive for resolution to exceed customer expectations.

Manage the day-to-day operational and tactical aspects of multiple customer escalations; effectively communicate plans, progress and status to both internal and external stakeholders.

Set up and execute regular account status and review calls with assigned accounts.

Understand and relay CallTower's solution offering to customer; be able to understand customer needs and communicate how CallTower's solutions can solve those needs.

Assist with additional quotes for CallTower services; process the orders in accordance with internal policies/processes.

Follow up with key customers who may feel dissatisfied, to ensure issue resolution and a satisfactory conclusion.

Engage and participate in up-sell/cross-sell activities, increase customer spend through the life of the contract though adding complimentary solutions.

Other duties may be assigned.


Skills/Qualifications:

Bachelor's Degree or 6+ years of relate experience

5+ years of related experience, with a minimum of 3+ years of account management experience with high-revenue accounts, preferably in a technology-based industry.

Be able to effectively work in a very autonomous role with minimal supervision.

Customer focused personality, able to interact and influence at all levels of our organization, including executive levels.

Expert level customer service skills, ability to work independently and efficiently to meet deadlines, and adapt to a fast-paced dynamic environment.

Expert skills in the creation of and execution of customer presentations.

Ability to proactively set and manage expectations for customers and internal departments, maintain strong relationships.

Skilled with creation of reports and analyzing large data sets; Salesforce.com report/dashboard building experience preferred.

Excellent verbal and written communication skills, including excellent listening skills.

Occasional travel, up to 30%, occasionally on short notice.


Benefits:

Annual Market comp evaluation

85% employer paid Medical plans (HDHP and PPO options)

Dental/Vision

PTO accrual starts day one

100% 401k match on first 4%

Paid Parental Leave

100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

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