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Program Operations Jobs in New York (NOW HIRING)

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Program Operations information

What is program operations?

Program Operations refers to the processes, systems, and teams responsible for planning, coordinating, and executing the day-to-day activities of a program within an organization. This role ensures that programs run efficiently, meet their objectives, and comply with organizational policies and regulations. Program Operations professionals often handle budgeting, scheduling, resource management, and reporting to support successful program delivery. They act as a bridge between strategic planning and practical execution, ensuring all aspects of a program are aligned and functioning smoothly.

How does a program operations professional typically collaborate with cross-functional teams to ensure program success?

Program Operations professionals often serve as a bridge between various departments such as project management, finance, and human resources. They facilitate communication by organizing regular meetings, tracking deliverables, and ensuring that all stakeholders are aligned on program goals and timelines. Effective collaboration involves addressing any roadblocks quickly, coordinating resources, and maintaining detailed documentation to support transparency. This role requires strong interpersonal skills and adaptability, as priorities can shift based on program needs.

What are the key skills and qualifications needed to thrive in program operations, and why are they important?

To excel in Program Operations, you need strong organizational, project management, and analytical skills, often supported by a degree in business, management, or a related field. Familiarity with project management software (like Asana or Trello), data analysis tools, and sometimes certifications such as PMP are typically utilized. Excellent communication, problem-solving, and adaptability are standout soft skills for coordinating teams and ensuring smooth program delivery. These abilities are critical for efficiently executing programs, meeting objectives, and maintaining operational excellence.

What is the difference between Program Operations vs Program Coordinator?

AspectProgram OperationsProgram Coordinator
ResponsibilitiesOversees program implementation, manages budgets, develops policies, and ensures compliance.Assists with program activities, coordinates schedules, and supports event planning.
Required CredentialsTypically requires a bachelor’s degree, experience in program management, and familiarity with industry regulations.Usually requires a bachelor’s degree, strong organizational skills, and some experience in program support.
Work EnvironmentOften in office settings, managing teams and collaborating with stakeholders.Primarily in office or field settings, providing direct support to program staff.
Employer & Industry UsageCommon in nonprofit, government, and corporate sectors managing complex programs.Used across similar sectors for supporting program delivery and coordination.

Program Operations roles focus on managing the overall execution, compliance, and strategic aspects of programs, while Program Coordinators handle day-to-day support and logistical tasks. Both roles are essential but differ in scope and responsibilities.

Is program operations a high paying job?

Program operations roles can offer competitive salaries, especially with experience, certifications, and in certain industries like technology or healthcare. Salary levels vary based on location, organization size, and specific responsibilities, but they are generally considered mid to high range positions within organizational hierarchies.

What are the most commonly searched types of Program Operations jobs in New York?

The most popular types of Program Operations jobs in New York are:

What are popular job titles related to Program Operations jobs in New York?

For Program Operations jobs in New York, the most frequently searched job titles are:

What job categories do people searching Program Operations jobs in New York look for?

The top searched job categories for Program Operations jobs in New York are:

Program Operations jobs near you
Infographic showing various Program Operations job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Director of Program Operations

Kinsley Power Systems

Manhattan, NY • On-site

$120 - $180/hr

Other

Posted 11 days ago

Job description

A. POSITION SUMMARY

In this role, Director of Program Operations will ensure that all staff have the necessary operational and administrative tools and be proactive by escalating high priority issues and risks for their review as appropriate.

B. POSITION DUTIES:

  • Manage a team of shift supervisors and residential aids to ensure safe and efficient provision of services to all clients and staff.Coordinate proper coverage

  • Conduct spot checks during all shifts

  • Provide training, guidance and support to operations team members, ensuring they remain up to date with protocols and regulations set forth by OTDA, DHS, DOHMH, and other regulatory agencies as cited by administration.

  • Ensuring all staff licenses are up to date

  • Conduct/participate in fire drills once during each shift (3 times a month) and ensure compliance with regulations and procedures.

  • Identify training needs and coordinate implementation of such needs.

  • Provide supervision and support for 24/7 operations as required.

  • Work in collaboration with security vendor and hold weekly operations/security meeting

  • Providing status reporting regarding project milestones, deliverables, dependencies, risks and issues, communicating across leadership.

  • Oversee and keep records such as curfew checks and vacancy reporting in CARES as well as weekly/monthly data reporting.

  • Work collaboratively with maintenance, security, vendors, and emergency responders on site.

  • Respond to client issues and concerns according to procedure or instructions, providing counsel where appropriate.

  • Prepare agenda and host monthly house meetings

  • Ensure that the facility is staffed appropriately during each shift

  • Makes rounds scheduled and randomly through the facility (interior and exterior) for surveillance of hazardous situations, trespassers, illegal activities, cleanliness etc.

  • Maintain excellent working relationships with clients, staff, and vendors.

  • Participate in training, workshops, and/or educational programs assigned.

  • Perform all other duties assigned by the Program Director or Designee.

  • Ensure that shift supervision provide ongoing training to staff in his/her shift and provide guidance as needed

  • Represent the agency at the monthly neighborhood meetings, as required

  • Attend police council meetings, as required

  • Attend community board meetings, as required

C. Requirements:

  • Bachelor’s degree with three years of experience in congregate or homeless settings, preferred

  • Associate degree with five years of experience in supervisory role, required

  • At least two years of experience in a leadership role.

  • F-80 Fire Safety Director Certification

  • NYC Food Handler’s Certificate

  • CPR/First Aid

  • Knowledgeable in CARES/BCS

  • Must be capable of managing crisis situations.

  • Proficiency in Microsoft 365

  • Must be flexible to work various shifts and provide 24/7 oversite of the program.

  • Adaptable to task change at any time due to reasonable but necessary conditions

  • Excellent verbal and written communication skills

  • Ability to work in a multi-cultural environment

  • Must speak/write the English language

  • Ability to use tools and equipment.

  • Ability to provide training to teams for building care.

  • Bilingual Spanish preferred.

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