Title: Program Operations Support
Location: Wilmington, DE
Duration: 6+ months
About Cogent Infotech
At Cogent Infotech, we believe in creating opportunities that empower individuals and transform organizations. With over 23 years of excellence in consulting and talent solutions, we pride ourselves on building inclusive workplaces and driving innovation in everything we do. Our diverse teams bring unique perspectives to help deliver cutting-edge solutions to global clients across both public and private sectors.
Position Summary
The client is looking for Program Operations Support.
Key Responsibilities
- Demonstrated ability to deeply understand, review, and guide complex system architectures, including application, integration, and infrastructure layers.
- Serves as a technical escalation point for production issues, driving root cause analysis, and long-term corrective action
- Partners with business teams evaluate technical tradeoffs, ensuring solutions balance scalability, security, performance, and cost.
- Provides hands-on technical guidance across the SDLC, from requirements of refinement through deployment and post release support.
- Ensures solutions adhere to enterprise architecture, security, and compliance standards, proactively identifying gaps and risks.
- Translates business needs into clear technical requirements and solution approaches that engineering teams can execute against.
- Reviews and challenges design decisions to prevent technical debt and improve long-term system maintainability.
- Collaborates with operations and support teams to improve reliability, monitoring, and incident response processes.
- Communicate complex technical concepts clearly to non- technical stakeholders to drive informed decisions.
- Owns end-to-end delivery of multi workstream technical programs, coordinating across engineering, infrastructure, security, and business teams.
- Develops and maintains integrated program plans, including milestones, dependencies, risks, and resource needs.
- Proactively identifies, manages, and mitigates program risks, especially those with technical or integration complexity.
- Drives cross-team alignment and accountability, ensuring commitments are clearly defined and met.
- Facilitates technical decision-making forums, guiding consensus while keeping delivery progress unblocked.
- Provides transparent status reporting and executive communication, highlighting risks, tradeoffs, and decisions required.
- Manages scope, timeline, and budget impacts resulting from changing technical requirements or constraints.
- Ensures program execution aligns with enterprise priorities, architectural direction, and operational readiness expectations.
- Leads postdelivery reviews to capture lessons learned and improve future technical program execution.
- Acts as a bridge between strategy and execution, ensuring technical programs deliver measurable business outcomes.
Required Qualifications and Skills
- AIC Rail
- Blue Flags
- Laptop Device Management
- Laptop Software Management
- Software MDM Support
- EAM
- eMD
- UKG
Equal Opportunity & Inclusion Statement
Cogent Infotech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment where everyone feels welcome and valued. We encourage applications from individuals of all backgrounds, identities, abilities, and experiences. If you’re excited about this role but don’t meet every requirement, we still encourage you to apply.
Application Process
Please submit your resume and a short cover letter through our online portal. Our process includes an initial resume review, a virtual interview, and a short technical assessment. If you need accommodations, feel free to inform us—we are happy to assist.
Join Us
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