Program Operations Assistant Jobs in Fort Myers, FL

Make a Meaningful Difference Every Day

Are you passionate about helping individuals with intellectual and developmental disabilities (I/DD) achieve greater independence and live fulfilling lives? We are seeking a compassionate, organized, and motivated Life Skills Assistant Program Manager to join our team.

In this role, you will partner with the Program Manager to support daily program operations, promote a person-centered approach to care, and help create a positive, engaging environment where individuals can thrive. The ideal candidate is a team player who leads by example, builds strong relationships, and is committed to delivering exceptional support and services.

If you are looking for a rewarding career where you can make a lasting impact on the lives of others, we encourage you to apply.

The Life Skills Assistant Program Manager assists individuals with intellectual and developmental disabilities (I/DD) in achieving their highest level of independence through person-centered services and supports. This position works closely with the Program Manager to ensure quality programming, maintain a safe and engaging environment, support staff, and promote positive outcomes for the individuals served.

The Assistant Program Manager serves as a leader within the program by fostering teamwork, supporting daily operations, and ensuring compliance with agency standards and regulatory requirements.

• Monitor the health, safety, and well-being of all individuals served.
• Assist with implementing and monitoring Individual Program (IP) goals.
• Administer medications in accordance with certification requirements and agency policies.
• Attend support plan and Individual Program meetings as assigned.
• Provide administrative support to the Program Manager and instructional staff.
• Coordinate and oversee custodial crew responsibilities.
• Serve as a Life Skills Instructor when needed to ensure program continuity.
• Monitor daily classes to ensure activities are engaging, inclusive, and goal-oriented.
• Familiarize yourself with individual behavior plans and ensure staff understand and follow required protocols.
• Build supportive and professional relationships with individuals, families, guardians, and support networks.
• Recognize changes in an individual's physical or emotional condition and communicate concerns promptly.
• Assist individuals with meals, personal care, transitions, mobility, and other daily living activities as needed.
• Support daily arrival and dismissal procedures.
• Maintain supply inventories and communicate program needs.
• Coordinate community outings and enrichment activities.
• Assist with social media content highlighting program activities and achievements.
• Ensure the facility remains clean, safe, and sanitized according to organizational standards.
• Communicate maintenance concerns and assist with coordinating resolutions.
• Ensure incident reports are completed and submitted in compliance with APD guidelines.

• Complete all required documentation accurately and timely.
• Maintain daily notes and progress summaries related to support plan and implementation plan goals.
• Report incidents, accidents, concerns, or operational challenges immediately to the Program Manager.
• Prepare and submit General Event Reports in accordance with agency and APD requirements.
• Enter documentation into designated electronic systems daily.

• Assist individuals when boarding and exiting transportation.
• Serve as a positive role model through professionalism, communication, attitude, and conduct.
• Plan and facilitate activities that support individual goals, enrichment, community participation, and physical wellness.
• Maintain confidentiality and comply with HIPAA requirements.
• Attend required trainings and professional development activities.
• Perform additional duties and special projects as assigned

Required:

• High School Diploma or GED.
• Minimum of one (1) year of experience in: 
  • Direct care services,
  • Medical, psychiatric, nursing, or adult care settings, or
  • Supporting individuals with intellectual and/or developmental disabilities.
• Valid driver's license.
• Ability to successfully pass a Level II Background Screening.
• Ability to obtain and maintain medication administration certification.

• Strong interpersonal, leadership, and communication skills.
• Passion for supporting individuals with intellectual and developmental disabilities.
• Ability to establish and maintain positive working relationships.
• Strong organizational and time-management skills.
• Ability to remain calm and effective during emergencies or challenging situations.
• Dependable, punctual, and adaptable.
• Ability to work collaboratively as part of a team.
• Knowledge of safe transfer techniques and proper body mechanics, including use of adaptive equipment when necessary.
• Understanding of person-centered services and commitment to delivering high-quality support.

• Ability to stand, walk, bend, lift, and sit for extended periods.
• Ability to regularly lift up to 50 pounds.
• Ability to provide personal care and hygiene assistance when needed.
• Ability to participate in community outings and occasional outdoor activities.
• May have periodic exposure to bodily fluids and other potential health-related hazards.

• Meaningful work that positively impacts lives every day.
• Supportive team environment.
• Opportunities for professional growth and development.
• A mission-driven culture focused on dignity, independence, and inclusion.

Apply today and help empower individuals to achieve their goals, build independence, and live their best lives.