Program Manager Jobs in Lancaster, PA (NOW HIRING)

Position Summary

     The Program Manager is an integral part of the services provided at TLC.  A successful Program Manager will supervise, mentor, monitor, train, and model the best practices available to their Direct Support Professional (DSP) in the provision of service for individuals with intellectual disabilities.  Program Managers work side by side with the Direct Support Professionals (DSP) and are hands-on with the people in our care.  A Program Manager must model exemplary leadership by providing a positive culture that encourages growth and success of all those they work with and hold themselves and others accountable for creating a culture that exceeds expectations.  The schedule includes an On-Call with some evenings and some weekends.  

Essential Job Functions

1. Ensure the health and safety of individuals at TLC:  
   1. Understand and implement all sections of a person’s Individual Support Plan (ISP).
   2. Implement any protocols, behavior supports, or other plans written as part of a person’s need in the home and community.
   3. Regularly evaluate individuals’ health and safety needs and ensure appropriate treatment in provided and communicated.
   4. Understand and implement all incident management policies and procedures per TLC policy and state regulations.
   5. Ensure all medical and psychiatric needs of individuals are being implemented while in program.
   6. Ensure all medical and psychiatric recommendations are communicated to the care team promptly.
   7. Responsible for ensuring all medications are in the program, present on the MAR and ready for administration.
   8. Work in collaboration with care team for the completion of ISPs, assessments, and other plans.  

1. Train the DSP to provide the best services TLC can provide:
   1. Ensure all DSP staff in the program are trained and understand the implementation of a person’s ISPs, Protocols, Emergency Evacuations, completing Medical Appointments, Behavior Support Plan, and other necessary plans.
   2. Model and train all DSP staff to ensure person-centered planning and ISP implementation, as well as TLC’s philosophies.  
   3. Train all DSP staff in handling all individuals finances, documenting mileage, PTO (Paid Time Off) policies and procedures, medication management, fire drills, and other household operations.
   4. Provide monthly supervision of all DSP staff with feedback on areas of strengths and opportunities of growth.
   5. Continually monitor and provide training/coaching to all DSP staff regarding their job duties and documentation accuracy.
   6. Respect all employees and other stakeholders at TLC through your actions.
   7. Provide help and insight in various workgroups or committees that serve multiple functions in TLC from increasing our ability to train employees effectively, find new avenues of care and treatment for individuals, fundraising, promotions services offered.
   8. Communicate effectively to advocate for the best care and treatment of the people in your care.  
   9. Ensure confidentiality is maintained in all communication.

1. Maintain program operations:
   1. Learn and be familiar with all company policies and State Regulations and enforce them daily.
   2. Conduct In-services and Morning Meetings with Staff to include individual updates, trainings, and necessary discussion topics.
   3. Help to schedule staff to meet programming needs.
   4. Direct knowledge of how to document, store and submit through the EHR System.
   5. Completion of applicable documents include:
      1. Mileage logs
      2. Program Money Management
      3. Fire drill logs
      4. Medication Audits
      5. Monthly Activities Calendar
      6. Individual Money Management
      7. Annual Documentation (ex: Individual Rights, Fire Safety Training, Release of Information, Photo Update, etc)
      8. Other
   6. Ensure fire drills are completed correctly, within timeframes per policies and state regulations, and that they are submitted as required.
   7. Ensure that the program is maintained to TLC standards of upkeep and cleanliness.  

1. Communicate effectively and respectfully to all internal and external stakeholders:
   1. Provide meetings and other communications (via phone, email, texting, etc.) with internal and external stakeholders that are conducted respectfully.
   2. Communicate important information to natural support’s of individuals.
   3. Present a positive and inclusive attitude to all stakeholders of TLC.
   4. Communicate effectively to advocate for the best care and treatment for the individuals supported in our care.
   5. Ensure confidentiality is maintained in all communications.

1. Promote a positive culture for all employees to work in:   

1. Encourage all employees to build a positive culture through their work and actions. 
2. Provide a positive environment of learning and growth for all employees.
3. Encourage employees to discuss issues and resolve them when able.

1. Physical Requirements:

**OCCASIONALLY-0-35% OF TIME FREQUENTLY-36-74% OF TIME CONSTANTLY-75% OF TIME** Skills/Requirements to perform task examples may include but are NOT limited to:

1. 1. 1. MUST be able to lift and move at least 50lbs. to assist in life skills, such as bathing, bringing in groceries, physical rescue, and wheelchair assistance.
      2. Weight ABOVE 50lbs; where assistance is needed, help will be provided for team lift or use of device/tool such as a dolly, jack, belts, lifts, or as prescribed by ISP.
      3. The employee is frequently required to stand, sit, walk, bend, twist, reach, extend, lift, and carry weights as listed above.
      4. Frequently use hands to finger, handle, reach with arms and hands below or at waist level, and ABOVE shoulder height.
      5. Occasionally be able to pull, push, lift, carry.
      6. Occasionally be able to stoop, squat, kneel, crouch, crawl.
      7. Constantly be able to talk or communicate, hear, taste, or smell.
      8. Specific vision abilities may include close vision, color vision, and the ability to adjust focus.
      9. Occasionally be exposed to all outside weather conditions (including but not limited to sun, rain, heat, cold, snow, etc.), dust and fumes while working with residents and staff.
      10. The noise level in the work environment may vary from quiet, moderate to occasionally loud. Still, it shouldn’t exceed 85 decibels or require the use of ear protection (unless otherwise stated & will be provided).

     7.      Possible Additional Duties & Assignments:

The duties below are some examples of what might be additionally required but are NOT limited to those listed.

• Complete all tasks as assigned
• Capable of travel to various meetings in the community.
• Ability to handle the physical demands of interacting with consumers (see above) or the ability to understand consumer’s behavior and use sound judgment to mitigate personal risk to themselves and others.
• Ability to drive and transport consumers in a company vehicle.
• May be requested or required to follow supervisory direction from an Executive Officer (such as Executive Director) that keeps within the code & conduct of the organization to assist the organization, community, consumer, or other associates.

Minimum Qualifications:
Education:  A high school diploma or GED, a college degree in a human services field, and 2 years of IDD experience are preferred.

Certification: Holds a Level 3 NADSP of FLS certification or must be willing to obtain/maintain within 1 year of hire.
Age:    Eighteen years of age or older
Ability to Drive:    Valid PA Driver’s license for at least 3 years
Health:    Certification from a licensed independent practitioner that the person is free of contagious disease.