Program Manager Refugee Resettlement Jobs in Missouri

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 100 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. To learn more about our work, please visit our website at www.refugees.org

OVERVIEW

The Refugee Health Program Officer (RH-PO) position supports the operations of USCRI’s Refugee Health Services (RHS) Division and the administration of the Medical Replacement Designee model for the state of Missouri, funded by the Office of Refugee Resettlement (ORR).

This position is a 50/50 split between the Refugee Medical Assistance (RMA), and Refugee Health Promotion (RHP) programs.

In conjunction with the State Refugee Health Coordinator, you will be responsible for developing and administering RHP in resettlement cities across Missouri, coordinating the fiscal aspects and supporting the programmatic components of the program. You will oversee the subcontracting of funding to local resettlement providers and community-based organizations. This will involve reviewing program proposals, coordinating subcontracts, developing and tracking budgets, processing invoices, and programmatic oversight.

As the Refugee Health Program Officer, you will also oversee the Refugee Medical Assistance (RMA), which mirrors Medicaid and is a key component of the MRD model. Main areas of responsibilities include benefits and care coordination, ensuring healthcare access for covered enrollees; quality assurance; partnership development; and stakeholder engagement. Duties include eligibility determination for program enrollment; coordinating with local implementation partners, including resettlement agencies; training and technical assistance support; data and management.

The Refugee Health Promotion and Refugee Medical Assistance programs serve all ORR-eligible populations.

This position is remote and limited to those who reside in Missouri.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Support the high-quality, timely, and cost-effective administration of the Missouri Replacement Designee programs, specifically RMA and RHP;

• Understand and effectively oversee the standards and scope of services under each program;

• Cultivate, establish, and maintain relationships with partners, external stakeholders, and support outreach efforts;

• Coordinate, compile, submit data collection, and contribute to the analysis and reporting of programmatic outcomes for internal and external programmatic reports;

• Serve as key point of contact for and coordinate with LPRs and the MO Replacement Designee (RD), Missouri Office of Refugee Administration (MO-ORA), who oversee other ORR-funded programs;

• Conduct monitoring visits, desk audits, and provide technical assistance to enhance programs’ performance and adherence to contractual agreements;

• Provide onsite and virtual case consultation, care coordination support, and training to LPRs and other contracted service providers

• Work on refugee and immigrant health initiatives, as applicable; and

• Perform other responsibilities as assigned by the supervisor.

RMA Program:

• Determine final eligibility for Refugee Medical Assistance in coordination with local resettlement providers (LRPs) and serve as a benefits coordinator by providing quality assurance controls, communicating final eligibility, and authorizing health benefits coverage;

• Support assigned LPRs with the RMA enrollment process through the Electronic Refugee Medical Assistance Eligibility Determination (eRED) system;

• Support annual Contract & Data Sharing Agreement development with MO-ORA.

RHP Program:

• Work with State Refugee Health Coordinator to develop a request for proposals (RFP) based on allowable RHP activities outlined by the Office of Refugee Resettlement and assess proposals submitted by LRPs, CBOs, and other entities;

• Track RHP program expenditures and assess fiscal projections, process invoices, and provide fiscal oversight of subcontractors to ensure compliance with program regulations and requirements.

All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job duties indicated are not to be an exhaustive statement and other job- related duties may be assigned as required by the supervisor(s).

POSITION REQUIREMENTS

• Bachelor’s degree in related field, such as (but not limited to) international affairs, public/global health, healthcare administration, or social services, from an accredited institution; Master’s degree preferred;

• Three years of demonstrated experience in programmatic and fiscal oversight, operations, training, administration, and contracting, monitoring experience is required;

• Experience in the oversight of subcontractors required;

• Experience in budgeting, forecasting, and contract management;

• Experience working with health and human service organizations, including federal, state, local governments, clinics, hospitals, nonprofits, and community, ethnic, or faith-based organizations;

• Working knowledge of the overall refugee resettlement process;

• Demonstrated track record of cultural humility and experience working with international populations;

• Excellent written and interpersonal communication skills such as writing reports and materials for different audiences and public speaking;

• Strong skillset in MS Word, MS Excel, MS PowerPoint, and Adobe, preferred skillset in MS Access;

• Self-starter with the ability to work well in a team, juggle multiple priorities, and meet regular deadlines;

• Strong attention to detail; must be highly flexible, and able to keep multiple assignments moving forward with a focus on continuous improvement;

• Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information, and an appreciation of a multicultural workplace;

TRAINING REQUIREMENTS

• Satisfactory completion of USCRI’s Orientation and Training; and
• Complete additional training as identified by supervisor(s) or Human Resources

PHYSICAL DEMANDS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Such accommodations must be requested by the applicant to be considered.

EQUAL EMPLOYMENT OPPORTUNITY

U.S. Committee for Refugees and Immigrants is an equal opportunity employer. We maintain a policy of equal employment opportunity without regard to race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, domestic partnership status, marital status, physical or mental disability, AIDS/HIV status, age, political affiliation, genetic information, veteran status or any other characteristic protected by applicable law