Program Implementation Manager Jobs in Lubbock, TX

Description

Who Are We:

Since 1984, iCEV has been a leader in Career & Technical Education, offering innovative curriculum and industry-recognized certifications that equip learners with real-world skills. Our comprehensive online platform supports educators and students across diverse fields. Join our team and make an impact, helping us to empower the next generation with the knowledge and skills they need to succeed. 

Job Summary: 

The Implementation Associate will be responsible for working with districts to set up their Eduthings accounts and make updates to existing accounts.  You will use the onboarding templates submitted by districts and enter that information into their Eduthings site. You will also work with the SIS data exported from the district and review it prior to import into the Eduthings system.  You will also help support any technical issues districts may have with their Eduthings site. 

Eduthings is a data management and reporting platform for Career and Technical Education (CTE) programs that helps schools collect, analyze, and report key CTE data points like industry certifications, work-based learning, CTSO participation, and student outcomes to support state compliance, funding, and program improvement.

Duties & Responsibilities: 

• Communicate effectively with customers throughout the onboarding process to understand their needs and ensure a smooth transition onto our platform. 
• Proactively keep project implementation on track by coordinating with various teams and stakeholders. 
• Accurately input and maintain data relevant to customer onboarding, ensuring all information is up-to-date and accessible for the relevant teams to facilitate a seamless onboarding experience. 
• Provide exemplary support to existing customers, addressing inquiries, troubleshooting issues, and ensuring their satisfaction with our products and services. 
• Proactively identify and solve customer problems by understanding their concerns, investigating root causes, and providing timely and effective solutions. 
• Input and maintain accurate data related to customer interactions and transactions, ensuring records are up-to-date and reliable. Correct any discrepancies promptly to maintain data integrity. 

Required Skills & Abilities:  

• Proven ability to communicate complex information clearly and appropriately in both written and verbal forms. 
• Proven team-oriented mindset with the ability to work effectively in a collaborative environment. 
• Strong analytical and problem-solving skills. 
• Preferred understanding of product, industry, and/or services provided to clients. 
• Proficient with Microsoft Office Suite, especially Excel and csv files 
• Knowledge of SIS (Student Information System) reports and features 
• Proficient in SQL 

Education & Experience: 

• Bachelor's degree in related field preferred. 
• Experience in K-12 education- CTE knowledge is beneficial. 

Physical Requirements: 

• Prolonged periods sitting at a desk and working on a computer. 
• Must be able to lift up to 15 pounds at times. 

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Preferred Certifications: While not required, we highly encourage applicants who hold any of the following industry-recognized certifications offered on our platform to apply. These certifications reflect valuable skills and knowledge aligned with the work we do:

• AMSA Culinary Meat Selection & Cookery Certification
• AMSA Food Safety & Science Certification
• AMSA Meat Evaluation Certification
• BASF Plant Science Certification
• Benz School of Floral Design Principles of Floral Design Certification
• Center for Financial Responsibility Personal Financial Literacy Certification
• Ducks Unlimited Ecology Conservation & Management Certification
• EETC Principles of Small Engine Technology Certification
• Elanco Fundamentals of Animal Science Certification
• Elanco Veterinary Medical Application Certification
• Express Employment Professionals Business Office Technology Certification
• Express Employment Professionals Career Preparedness Certification
• HBAA Residential Construction Skills Certification
• NCLCA Principles of Livestock Selection & Evaluation Certification
• NHJTCA Equine Management & Evaluation Certification
• NRCS Fundamentals of Conservation & Sustainability in Agriculture Certification
• Skilled to Build Michigan Foundation Residential Construction Skills Certification
• Southwest Airlines Professional Communication Certification
• SFMA Turfgrass Science Certification