Program Executive Jobs in Waterloo, ON (NOW HIRING)

Crawford & Company is seeking a strategic and experienced Vice President, Enterprise Platforms & IT Governance to lead the strategy, modernization, delivery, and operational excellence of our enterprise platforms and corporate business systems. This executive role will oversee technology platforms across ERP, HCM, EPM, Finance, Human Resources, Procurement, and shared services functions, while providing leadership for IT governance, technology procurement, vendor management, and technology business operations.

Reporting to the EVP, Global CIO, this role serves as a senior technology leader, strategic business partner, and trusted advisor. The successful candidate will work closely with Finance, Human Resources, Procurement, Legal, Enterprise Architecture, Data & Analytics, Security, and business transformation leaders to ensure enterprise technology investments are secure, scalable, integrated, commercially optimized, and aligned with business strategy.

This is an opportunity to play a critical leadership role in shaping the future of enterprise platforms, governance, and technology enablement at a global organization. You will help modernize core business systems, strengthen enterprise governance, enable AI and automation opportunities, and ensure technology investments deliver measurable business value.

Why Crawford?

Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com

Our total compensation plans provide each of our employees with far more than just a great salary

Pay and incentive plans that recognize performance excellence

Benefit programs that empower financial, physical, and mental wellness

Training programs that promote continuous learning and career progression while enhancing job performance

Sustainability programs that give back to the communities in which we live and work

A culture of respect, collaboration, entrepreneurial spirit and inclusion

• 15+ years of progressive leadership experience in enterprise applications, enterprise platforms, or business systems management.
• Minimum 5 years in a senior leadership role with responsibility for enterprise platforms and corporate business systems.
• Bachelor's degree in Information Technology, Computer Science, Business, or a related field required.
• Advanced degree such as an MBA, MS, or equivalent preferred.
• Relevant certifications preferred, including Oracle Cloud ERP, HCM, or EPM; PMP; Agile certifications; or Oracle Cloud, Azure, or AWS cloud platform certifications.
• Demonstrated success delivering large-scale Oracle ERP, HCM, EPM, or enterprise platform transformations.
• Experience leading global teams within complex, matrixed organizations.
• Experience implementing or operating technology governance frameworks such as COBIT and supporting enterprise risk and audit programs.
• Proven experience managing enterprise software vendors, consulting partners, and system integrators.
• Experience leading cloud modernization and enterprise platform consolidation initiatives.
• Strong understanding of Oracle Cloud ERP, HCM, EPM, modern SaaS ecosystems, enterprise integration, APIs, middleware, data architecture, and business process automation.
• Strong financial and business acumen, including experience managing large technology budgets and investment portfolios.
• Exceptional executive communication, stakeholder management, and influencing skills.

• Define and execute the enterprise platform strategy and multi-year roadmap aligned with business priorities and enterprise architecture standards.
• Lead modernization initiatives, including cloud adoption, platform consolidation, application rationalization, and legacy system retirement.
• Oversee implementation, enhancement, operation, lifecycle management, and support of enterprise applications and platforms.
• Ensure enterprise platforms are reliable, scalable, secure, optimized for performance, and designed to support a strong user experience.
• Partner with the EVP, Global CIO to support the Global IT strategy, annual operating plan, executive governance forums, investment reviews, and cross-functional execution.
• Serve as a primary technology partner for Finance, Human Resources, Procurement, Legal, and other corporate functions.
• Translate business requirements into scalable enterprise technology solutions and roadmaps.
• Drive adoption of AI-enabled capabilities, intelligent automation, workflow orchestration, digital assistants, and AI-driven insights within enterprise platforms.
• Establish and mature IT governance frameworks, policies, standards, decision rights, KPIs, maturity metrics, and executive dashboards.
• Lead portfolio governance processes to ensure technology investments are prioritized, governed, and aligned with business strategy.
• Coordinate IT risk management, audit remediation, and compliance activities in partnership with Security, Risk, Internal Audit, and other stakeholders.
• Lead technology procurement and vendor management activities, including sourcing, contract negotiation, vendor performance, and value realization.
• Lead and develop a high-performing team of IT leaders, architects, and functional experts, fostering accountability, innovation, and continuous improvement.