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Program Director Jobs in Haines, AK (NOW HIRING)

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Oral and Maxillofacial Surgeon

Juneau, AK · On-site

Collaborate with healthcare professionals and especially with Resident Program Director to plan or provide treatment. Evaluate the position of the wisdom teeth to determine whether problems exist ...

L3HHCM20

Principal, Business Development

Juneau, AK · On-site +1

Qualifies and shapes opportunities within the USAF through direct customer engagement at all ... Develops and maintains deep intimacy with DoD, with specific focus on major USAF program management ...

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Showing results 21-40

All JobsProgram JobsProgram Director JobsProgram Director Jobs in Haines, AK

Program Director information

See Haines, AK salary details

$32.6K

$86.4K

$151.3K

How much do program director jobs pay per year?

As of Aug 27, 2026, the average yearly pay for program director in Haines, AK is $86,372.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $102,200.00 per year, depending on experience, location, and employer.

What is a program director?

A program director is an upper-management position found within organizations across almost all industries. Your primary job duties include coordinating, implementing, and overseeing all details of a company’s operation and programs. You monitor the budget, create community programs, supervise other managers, and develop better business practices. The exact job duties vary widely depending on industry and employer. Some program directors oversee the entire organization while others oversee specific departments. Though almost all industries utilize program directors, the two most commonly seen are business and healthcare.

What are the key skills and qualifications needed to thrive as a program director, and why are they important?

To thrive as a Program Director, you need strong leadership, project management, and strategic planning skills, usually supported by a relevant degree and several years of management experience. Experience with budgeting software, project management tools like Asana or MS Project, and familiarity with compliance standards are often necessary. Exceptional communication, decision-making, and conflict resolution abilities are critical soft skills that set top Program Directors apart. These skills are crucial for aligning teams, driving program success, and ensuring organizational goals are consistently met.

What are some common challenges program directors face when overseeing multiple projects or initiatives?

Program Directors often encounter the challenge of balancing competing priorities across several projects, while ensuring alignment with the organization’s strategic goals. Managing diverse teams, coordinating resources, and addressing unexpected obstacles—such as shifting stakeholder requirements or budget constraints—are common aspects of the role. Effective communication, adaptability, and strong organizational skills are essential for navigating these complexities and ensuring successful program delivery. Collaboration with senior leadership and cross-functional teams is also crucial for resolving issues promptly and maintaining program momentum.

What is the difference between Program Director vs Project Manager?

AspectProgram DirectorProject Manager
CredentialsTypically requires a bachelor’s degree; often prefers PMP or similar certificationsRequires a bachelor’s degree; PMP or CAPM certifications are common
Work EnvironmentOversees multiple projects within a program, strategic focusManages individual projects, tactical focus
Employer & Industry UsageUsed in nonprofits, corporate, government sectors for large initiativesCommon across industries for specific project execution

The Program Director focuses on overseeing multiple related projects to achieve strategic goals, while the Project Manager handles the planning and execution of a single project. Both roles require similar credentials but differ in scope and responsibilities.

What degree do you need to be a program director?

A program director typically needs at least a bachelor's degree in a relevant field such as business, management, or a specific industry-related area. Many roles also prefer or require a master's degree or relevant certifications, along with strong leadership and organizational skills.
More about Program Director jobs

What are the most commonly searched types of Program jobs in Haines, AK?

The most popular types of Program jobs in Haines, AK are:

What cities near Haines, AK are hiring for Program Director jobs?

Cities near Haines, AK with the most Program Director job openings:

Program Director jobs near you
Infographic showing various Program Director job openings in Haines, AK as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $86,372 per year, or $41.5 per hour.

Director of Customer Experience

MSP Hire, Inc.

Juneau, AK • On-site

Full-time

Medical, Vision, Retirement

Re-posted 27 days ago

Job description

Director of Customer ExperienceDirector of Customer Experience

Hansen Gress | Juneau, Alaska

Build the client experience engine for one of Alaska's fastest-growing MSPs.

Hansen Gress is a relationship-driven Managed Services Provider with deep roots in Juneau and an expanding presence in Anchorage. We're a 26-person team today, growing quickly and intentionally, with a clear vision for what the next stage of our company looks like.

We aren't a corporate machine, and we don't want to become one.

We run lean. We trust our people. We value accountability over bureaucracy and relationships over rigid hierarchy. We believe great leaders work alongside their teams, not above them.

As we continue to grow, we're looking for a Director of Customer Experience to take ownership of the entire client journey and help us build a scalable, repeatable, MSP-specific customer experience model.

This isn't a role for someone who wants to learn how an MSP operates.

We're looking for someone who has already done it.

What You'll Be Responsible For

You'll own and improve the entire client lifecycle, including:

  • Sales alignment

  • Client onboarding

  • Account management

  • Client retention

  • Strategic account planning

  • Executive business reviews

  • Escalation management

  • Client communication standards

  • Customer health monitoring

You'll work closely with executive leadership to ensure that every client receives a consistent, high-quality experience from the first sales conversation through long-term partnership.

What You'll DoBuild and Standardize the Client Experience

  • Develop and implement repeatable customer experience playbooks

  • Create standardized onboarding processes

  • Establish customer health frameworks and account scoring systems

  • Implement communication standards across all client-facing teams

  • Build measurable client success processes that can scale with growth

Lead Sales, Onboarding, and Account Management

  • Align sales commitments with operational delivery

  • Improve handoffs between sales, onboarding, and service teams

  • Establish clear ownership throughout the client lifecycle

  • Ensure client expectations consistently align with delivered services

  • Create systems that reduce friction and improve the overall customer experience

Establish Strategic Account Management Programs

  • Build and implement QBR and strategic account review programs

  • Develop communication rhythms that strengthen long-term relationships

  • Coach account managers to become trusted business advisors

  • Create standards for account planning and client engagement

Improve Retention and Client Health

  • Develop measurable customer health metrics

  • Identify early warning signs for at-risk accounts

  • Create proactive retention strategies

  • Use data and client feedback to drive continuous improvement

  • Serve as an escalation point for key client relationships

Develop and Mentor Client-Facing Teams

  • Coach and develop account managers and client-facing employees

  • Create accountability, structure, and growth opportunities within the team

  • Lead by example and remain willing to roll up your sleeves when necessary

  • Build processes first and then build teams around those processes

What We're Looking ForRequired Experience

  • 5+ years of leadership experience within a Managed Services Provider

  • Experience leading one or more of the following functions within an MSP:

    • Service delivery

    • Account management

    • Customer success

    • vCIO services

    • Client experience

  • Experience working within a similarly sized MSP environment (approximately 30-90 employees)

  • Demonstrated success improving client retention, customer satisfaction, and long-term account growth

The Ideal Candidate Will Bring

  • Proven MSP customer experience playbooks

  • Established onboarding frameworks

  • Customer health scoring methodologies

  • QBR and strategic review processes

  • Escalation and client communication frameworks

  • Experience building and documenting repeatable processes

  • The ability to teach, mentor, and elevate existing teams

You Are Someone Who...

  • Builds trust quickly

  • Communicates exceptionally well

  • Is comfortable leading through influence rather than authority

  • Can move easily between executive conversations and day-to-day operational details

  • Is equally comfortable with strategy and execution

  • Takes ownership

  • Understands that relationships are the foundation of every successful MSP

Alaska Matters

We're looking for someone who isn't simply willing to relocate.

We're looking for someone who genuinely wants to build a life in Alaska.

Juneau offers a unique combination of meaningful work, strong community, and unmatched access to the outdoors. If mountains, trails, water, and a close-knit community sound appealing, we'd love to talk.

Work Location

  • Based in Juneau, Alaska

  • Regular travel within Alaska, including Anchorage and surrounding communities

  • Flexible work arrangements within Alaska

  • This is not a fully remote position

Compensation and Benefits

  • Salary: $110,000-$130,000 DOE

  • Health insurance, including vision coverage

  • Retirement plan

  • Mobile device reimbursement

  • Flexible scheduling

  • Relocation assistance

If you've built client experience programs inside an MSP and are ready to help shape the future of a growing Alaska-based organization, we'd love to hear from you.

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