Program Delivery Manager Jobs in Manchester, NH (NOW HIRING)

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=200025

THE COLLEGE: Northern Essex Community College (NECC) serves about 5,000 credit students each semester on two campuses located in the beautiful, historic Merrimack Valley region of northeast Massachusetts.  Our suburban Haverhill campus sits on 106 acres near Kenoza Lake and features a Technology Center and an award-winning Student One-Stop Center.  Our urban campus in Lawrence occupies a number of buildings in the heart of downtown.  Most recently, we have constructed a new 44,000 square foot health technologies facility, the Dr. Ibrahim El-Hefni Allied Health & Technology Center.  Both campuses are a short drive to Boston and to the beaches and state parks along the coast.

The College has been building an organizational culture that values initiative and innovation, and seeks to identify and develop the strengths in students, faculty, staff, and programs in order to grow and improve.  NECC is also committed to using evidence to guide planning and decision-making.  These values are reflected in the use of Appreciative Inquiry for strategic planning and accreditation; in our investment in strengths-based, institution-wide professional development; and in our ten-year involvement as a Leader College in Achieving the Dream, a national network of community colleges dedicated to using data to close student achievement gaps.

We are also committed to the recruitment and retention of a diverse workforce that reflects the communities we serve.  With over 40% Hispanic students, NECC was the first federally recognized Hispanic Serving Institution (HSI) in New England.

We seek leaders who are committed to the community college mission, actively engaged in promoting diversity, and prepared to use their unique strengths and innovation with the goal of student success.

POSITION: Full-Time Assistant Program Manager - Corporate Education (Staff Associate): Center for Corporate and Community Education (CCCE); Haverhill Campus; 37.5 hours per week; Non-Unit Professional Position.

SUMMARY: Reporting to the Program Manager of Corporate Education, the Assistant Program Manager is a key member of NECC's Center for Corporate and Community Education team managing the execution and servicing of education and training programs for firms and organizations located in the Merrimack Valley. This person will act as the liaison between the Center and its corporate clients as well as the instructors the Center sources to ensure the seamless implementation of individual Corporate Education programs. The Assistant Program Manager will provide excellent customer service and use client and instructor feedback to inform the Program Manager's perspective on how to refine existing offerings and create new ones. This person will also need to be intimately familiar with the software applications and corresponding processes that facilitate our offerings. 

RESPONSIBILITIES:

The responsibilities include, but are not limited to the following:

Program Coordination (50%)

Corporate Education and Training:

• Coordinate the logistics around instructor sourcing and curriculum development and delivery.
• Prepare all training materials for instructors in a timely manner.
• Work closely with instructors and clients to coordinate class logistics, equipment and material needs, and location.
• Manage invoicing and confirm status of revenue collection on a regular basis for review with Program Manager and Finance and Operations Department.
• Proactively manage instructor and customer expectations of program delivery and provide customer service that exceeds expectations.
• Oversee and ensure all corporate education student registrations are properly and accurately documented.
• Utilize NECC software applications such as 25 LIVE, Banner, Destiny One, Raiser's Edge, Training Pro, and other workforce databases as necessary for room reservations for courses, customer contact tracking and course implementation.
• Track contract terms and classes utilizing calendars, spreadsheets and other documents developed by the department.
• Review course evaluations from all customer trainings for the purposes of strategic evaluation, refinement of current offerings, and development of new offerings.

External Collaboration (15%)

• Work in concert with other community college workforce development colleagues as needed to facilitate and implement MACC assigned projects.
• Represent NECC and CCCE as needed at Industry and Community meetings and events.
• Assist Program Manager in meeting with companies and organizations throughout the contract process. This includes training discovery meetings, check-ins throughout the life of a contract and debrief meetings after a contract is completed.
• Work with the Program Manager to develop and administer training contracts for new and returning clients.

Internal Collaboration (15%)

• Work with Community Education and other internal colleagues and departments as needed for program development, implementation, and marketing.
• Work with Community Education and other internal colleagues and departments for data gathering and maintenance for reporting purposes.

Payroll & Budget (10%)

• Accurately develop, compile, complete, and distribute to involved parties (i.e. instructors, vendors) Request to Employ (RTE) forms, instructor offer letters, and required HR and Payroll documentation in a timely manner.
• Compile and submit contract instructor/vendor payroll spreadsheet according to bi-weekly payroll schedule.
• Assist in the development of budget projections for Corporate Education.
• Budget monitoring and reporting for various state and federal grants within department as requested.

Marketing (5%)

• Develop and execute strategies to acquire and retain corporate customers.
• Collaborate with marketing team to produce any project based promotional materials.
• Update Corporate Education website pages as needed.

Other Duties and Responsibilities (5%)

• Identify departmental inefficiencies and take leadership role in presenting ideas, seeking others' input, and implementing corrective action.
• Assist the Program Manager, and/or other staff with special projects as needed.
• Maintain current knowledge of trends and practices in the field through peer associations, attendance at seminars, study, and review of literature.
• Other duties as assigned.

PLEASE NOTE, WE DO NOT REVIEW APPLICATIONS SUBMITTED THROUGH MASSCAREERS. PLEASE APPLY VIA THE LINK BELOW:

https://necc.interviewexchange.com/jobofferdetails.jsp?JOBID=200025

MINIMUM QUALIFICATIONS:

• Bachelor's degree
• 3 -5 years of experience with institutes of higher education and/or business to business sales or an equivalent combination of education and experience
• Strong organizational and problem-solving skills with attention to detail
• Excellent verbal and written communication skills
• Proven ability to work independently and take initiative in carrying out assigned tasks reliably and accurately
• Ability to maintain confidentiality of financial, personnel and payroll information
• Computer skills (Microsoft Office Suite, Student Information Systems)
• Ability to work in a dynamic environment of rapidly changing priorities

PREFERRED QUALIFICATIONS:

• Bilingual (Spanish/English)
• Experience in a customer service setting
• Experience in project and program management
• Ability to read and interpret budgetary and statistical data.
• Background in developing basic sales collateral
• Experience using WordPress and Canva
• Experience working with and supporting a culturally diverse population

EQUIVALENCY STATEMENT: Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.

BACKGROUND CHECK: Candidates will be required to pass a CORI and SORI check as a condition of employment.

SALARY: Anticipated starting salary range is $65,000.00 - $69,000.00 annually with complete fringe benefit package including competitive health insurance, dental insurance, basic life insurance, long-term disability insurance, paid sick, vacation and personal leave, educational benefits for employee/spouse/dependents, and excellent retirement benefits.  Official transcripts will be required at the time of hire.

ANTICIPATED START DATE: ASAP

TO APPLY: To be considered for this position click on the "Apply Now" button, you will be prompted to set up a new account or login to an existing account. You will be able to upload the following required documents for consideration:

• Cover Letter, describing your qualifications and/or how you may be best suited for the role
• Resume/CV

Review of applications will begin 5 business days from the posting date and will continue until the position is filled.

**Please note that finalist candidates will be asked to provide contact information for three (3) professional references, including current supervisor (or at least two previous supervisors)

DEADLINE: Open until filled

Northern Essex Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran or military status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and college policies.  The College prohibits sexual harassment, including sexual violence.  Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the College's Affirmative Action Officer/Title IX Coordinator, Elizabete Trelegan (Assistant Director of Human Resources, B-219,978-556-3928/ etrelegan@necc.mass.edu), the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.  Northern Essex Community College will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

Prospective employees are encouraged to review the College's Annual Security Report (ASR), in compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, which can be found on the disclosure page of the College's website at: http://www.necc.mass.edu/clery