Program Delivery Manager Jobs in Hawaii (NOW HIRING)

• Committed to Doing Good
• People Centered
• Problem Solvers (We find solutions that work!)
• Doing the Right Things Always — even when no one is looking
• Details Matter
• Driven

• L/M/A (Lead/Manage/Hold Accountable)
• Hire, train, and supervise delivery drivers, helpers, and installers
• Ensure Safe & Damage-Free Deliveries
• Maintain and enforce delivery team productivity standards and hold each team member accountable, with the goal of all qualifying for Productivity Bonuses
• Handle performance issues, attendance, and disciplinary actions
• Conduct Weekly Delivery Department Meetings and participate in Operations Manager Meetings
• Perform Daily Trip Reviews with Delivery and Install Teams
• Fix problem causes and prevent future issues - don’t just put out fires

• Plan and schedule daily delivery routes using our scheduling program to minimize drive time and maximize stops
• Follow-up for cancellations, re-delivers, or urgent adds
• Coordinate with warehouse on order staging and load sequence
• Manage fleet - vehicles, maintenance schedules, and compliance (registration, insurance, DOT if applicable)
• Executing on our company delivery fulfillment goals (including gathering the resources and working with the teams to achieve this)
• Manage the team schedule and control hours

• Ride along (at least one day a week) with delivery / install teams to instruct, encourage, and ensure compliance to company delivery standards
• Collect and act on delivery feedback
• Resolve delivery complaints/issues

• Work with purchasing, receiving, and sales/project teams to confirm product availability before scheduling
• Verify orders are pulled, staged, and loaded correctly
• Flag and correct discrepancies between what’s been pulled for delivery and what's on the manifest

• Ensure all orders are scanned out and properly loaded onto delivery vehicles in accordance with the manifest and loading plan
• Oversee proper handling and protection of appliances during transit and placement
• Confirm delivery completion and customer sign-off
• Manage job site access and coordinate with PAG Project Manager and GC or Property for multi-unit/builder deliveries.
• Attend job-site meetings for projects as needed
• Leads by example and is willing to jump on a delivery truck when staffing or scheduling challenges arise

• Collaborate with PAG Project Manager and client to coordinate phased deliveries for construction schedules — work around construction timelines
• Communicate with GCs and property managers on access, staging areas, and elevator reservation
• Handle bulk deliveries to multi-unit projects with accuracy on unit assignments

• Complete Daily Delivery/Install Tracker
• Maintain delivery logs and customer signatures
• Finalize delivery invoices and send them to customers
• Report recurring issues (damage patterns, access problems, scheduling conflicts) to the Operations Manager/involved parties, and help to find solutions for them

• Enforce safe lifting and handling practices
• Ensure proper PPE (Personal Protective Equipment) on job-sites
• Ensure drivers are licensed and vehicles are road-legal
• Manage workers' comp claims and incident reports

• Gives clear directions
• Makes sure you have the necessary tools
• Acts with the greater good in mind
• Delegates appropriately
• Takes time to truly understand your role and how you can help the company
• Makes their expectations clear
• Communicates well
• Has effective meetings
• Meets one-on-one with you weekly to mentor and coach
• Rewards and recognizes your performance

• 3–5 years in delivery, logistics, or warehouse operations
• Prior supervisory or team lead experience required
• Experience with appliances, furniture, or large/fragile goods preferred
• Builder or multi-unit delivery experience a plus

• Valid driver's license; clean driver abstract
• Forklift certification a plus

• Excellent collaboration, communication and decision-making skills; ability to balance strategy and execution of various activities.
• Ability to adapt quickly and deliver results in a high velocity environment.
• Ability to prioritize the most important tasks with time restrictions.
• Route planning and scheduling
• Fleet management basics — maintenance tracking, fuel, compliance
• Proficient in delivery or routing software
• Strong communication with customers, staff, and contractors
• Ability to read and manage delivery manifests and invoices
• Proficient in Google Drive, MS Office, including PowerPoint, Excel, Word and any other programs utilized by PAG.

• Ability to oversee and assist with heavy appliance handling
• Must be able to lift 100 pounds (and occasionally more)
• Comfortable on job sites and in warehouse environments
• Ability to sit and stand for long periods of time
• Fine motor skills - being able to operate a keyboard and mouse efficiently
• Visual Acuity - have clear near vision for reading computer screens and blueprints
• Hearing Ability - able to hear and understand conversations in person and on the telephone

• Successful passing of background check and reference check

• Medical benefits
• Up to 20 days vacation per year (after 90 days = 10 days, after 2 years = 15 days, after 5 years = 20 days).
• 8 paid holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, New Year’s Eve).
• 401k plan (3% company contribution upon eligibility)
• Temporary Disability Coverage
• Employee Purchase Discounts (after 3 months)
• Excellent opportunities for career growth
• Work in a hyper-growth company

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