Program Coordinator Jobs in Centerville, MA (NOW HIRING)

Summary/Objective

Through the Energy Department, Housing Assistance Corporation helps Income Eligible homeowners and renters across the Cape and Islands reduce their utility costs by conducting energy audits, weatherizing homes, updating appliances, and repairing or replacing heating systems.

The role of the Energy Auditor is to conduct comprehensive energy audits for income eligible residents within our service area, accurately record and enter data into a variety of databases, coordinate with contractors and admin staff, relay information to admin staff, and perform final inspections of completed work.

Essential Functions

Energy Audits

• Perform comprehensive Energy Audits in single family and multifamily homes.
• Scope work for weatherization and air sealing in attics, basements, exterior walls, and crawlspaces.
• Perform Heating System Combustion Tests and identify systems for replacement.
• Perform blower door and zonal pressure tests.
• Identify windows eligible for replacement.
• Identify major barriers to weatherization work.
• Identify qualifying appliances to be replaced.
• Communicate with clients, contractors, and admin staff in a timely manner.
• Complete all required paperwork, including receiving all appropriate client signatures and filling client leave-behind forms, in the prescribed timeframe.

Data Entry

• Accurately and completely enter relevant data into a variety of programs.
• Add relevant notes to client files.
• Upload pictures to SharePoint.
• Communicate with Weatherization Program Coordinator, Heating System Program Coordinator, and Data Coordinator in a timely manner.
• Paperwork days to be taken in-office.

Quality Control

• Perform Quality Control Inspections to ensure work is done to program standards.
• Immediately report any issues with work to the Director of Energy and Weatherization Program Coordinator.
• Meet contractors at client homes to perform In Process Quality Control Inspections.
• Meet with local, state, and federal inspectors at customer homes for additional oversight.
• Communicate with clients, contractors, and admin staff.
• Complete all required paperwork, including receiving all appropriate client signatures.
• Communicate completed work to the Finance Coordinator, Data Coordinator, and Weatherization Program Coordinator in a timely manner.

Additional Duties

• Attending meetings, training courses, and conferences as required.
• Continued professional development and advancement of BPI / other Certifications
• Ability to adapt to changing Program Requirements and Guidelines.
• Respond to No Heat Emergencies during Heating Season, potentially in the evenings and weekends.

Required Qualifications, Education, and Experience

• Valid Driver's License
• Ability to pass a Background Check and 4 Panel Drug Test (excludes cannabis)
• Professional demeaner
• Professional phone manner
• Professional and practical dress for visiting clients' homes, including unfinished areas. This includes closed toe non-slip shoes, durable pants/shorts, and HAC branded shirts/jackets.
• Ability to manage competing priorities
• Must work independently in a team environment
• Must be able to work collaboratively with admin staff, field staff, and contractors.

Preferred Qualifications, Education, and Experience

• BPI Energy Auditor Certification
• BPI QCI Certification
• Building Science, Weatherization, or Construction background.

Physical and Mental Job Requirements

• Physical requirements:
  • Frequent lifting/carrying up to 40 lbs.
  • Constant motor control
  • Frequent bending
  • Frequent squatting
  • Frequent reaching
  • Frequent standing
  • Occasional sitting
  • Frequent walking
  • Constant fine motor control
  • Frequent repetitive motion
  • Frequent finger dexterity
  • Frequent handwriting and typing
  • Constant visual perception
  • Constant visual inspection
  • Constant hand/eye coordination
  • Frequent color distinction
  • Constant hearing
  • Constant speaking
• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple tasks and/or projects
  • Organize and prioritize the work schedules of others to manage multiple tasks and/or projects
  • Make decisions that have an impact on the individual's work
  • Make decisions that have an impact on the health and wellbeing of clients
  • Adequate typing skills
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Memorization/concentration
  • Learning/knowledge retention
  • Analyzing/examining/testing data
  • Emotional/behavioral self-regulation
  • Interacting with others

Work Environment

• The functions of this role are conducted in customer homes and an office environment.

Hours of Work

• This role is paid on a salary basis.
• The hours of work for this position are approximately: Monday through Friday, 8am to 4pm

AAP/EEO Statement

The Housing Assistance Corporation ("HAC") is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.

It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.

Please inform us of any necessary accommodations required during the application process and/or at any time during employment.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.