Program Assistant Ii Jobs in Toronto, ON (NOW HIRING)

• Job ID: 66448
• Job Category: Finance, Accounting & Purchasing
• Division & Section: Toronto Paramedic Services, PS Operational Support
• Work Location: 4330 Dufferin St. (Hybrid) 
• Job Type & Duration: Temporary Vacancy (12 month)
• Hourly Rate and Wage Grade: $40.08 - $43.91
• Shift Information: Monday to Friday, 35 Hours per Week 
• Affiliation: L79 Full-Time 
• Number of Positions Open: 1
• Posting Period: 13-Aug-2026 to 27-Aug-2026
• Location and Shift Information: Currently, as per the City's Remote Work Policy - Hybrid Work, this position is expected to work a minimum of three (3) days per weekin Office. Set days may change due to business requirements or changes to the City's Remote Work Policy - Hybrid Work.  

Job Description
Under the direction of the Supervisor Administrative Services, the Payroll Program Assistant 1 (PPA1) in Toronto Paramedic Services is responsible for overseeing and coordinating complex payroll and timekeeping processes, ensuring accurate payroll transactions, attendance reporting, personnel record maintenance, and compliance with divisional and corporate policies, collective agreements, and applicable legislation.
Major Responsibilities:

• Directs and coordinates activities of the Payroll Program Assistant 2 and administrative staff, as it relates to both manual entry and electronic uploads of payroll into SAP, in line with information reporting and records management, etc. (payroll administration includes complex/rotating shifts, variance reporting, etc.).
• Provides interpretation of collective agreements, divisional procedures and regulations.
• Runs reports from, KRONOS, SAP and SuccessFactors systems.
• Coordinates all staff support functions of the payroll and administration unit, including reception and clerical duties as assigned or delegated by the Supervisor Administrative Services.
• Updates, maintains, and monitors SAP and SuccessFactors employee events
• Monitors manual and electronic payroll transactions/events on SAP, SuccessFactors and Kronos systems and ensures that they are accurately reflected on the division's payroll and scheduling systems.
• Monitors and verifies reconciliation reports regarding absenteeism, sick, vacation and lieu banks.
• Responds to inquiries from managers and employees regarding payroll policies and procedures. Answers enquiries from employees regarding payroll matters.
• Prepares, coordinates and maintains payroll and complement information in various systems and provides related support as required.
• Conducts surveys, contacts other departments, and retrieves background information.
• Liaises with Supervisor, Administrative Services, divisional management, corporate People & Equity (P&E), Pension, Payroll & Employee Benefits (PPEB), SuccessFactors team, and Technology Services to resolve issues and process transactions.
• Composes and prepares correspondence and reports as required.
• Coordinates and supports employee orientation program for Payroll Program Assistants and other support staff.
• Conducts reviews of data/payroll transactions in various systems to ensure data is accurate, as assigned or delegated by the Supervisor.
• Filing of various payroll-related documents as assigned or delegated by the Supervisor Administrative Services.
  Key Qualifications:
  Your application must describe your qualifications as they relate to:
  

1. Post-secondary education in the fields of public administration, payroll, accounting, human resources management and/or clerical/administrative or equivalent combination of education and/or payroll-related experience.
2. Considerable payroll/administrative experience, which relates to the core payroll functions (e.g. attendance keeping, time entry and/or payroll analysis).
3. Experience with Payroll and HR systems (e.g., ESS, UKG Kronos, SAP, SuccessFactors), including at least two of the following: time entry, position maintenance processes or organization management, payroll administration, personnel recordkeeping and/or data extraction and analysis.
4. Experience in the application of collective agreements, payroll and human resources policies, procedures, practices and related legislation.
5. Considerable experience using Microsoft Office Suite (e.g. Word, Excel, PowerPoint, Outlook, and Microsoft Teams).
   

• Ability to use various software and Microsoft Office Suite applications to extract and analyze data and prepare spreadsheets, complex reports and correspondence.
• Exceptional analytical and problem-solving skills and the ability to work independently with minimal supervision.
• Ability to prioritize and work under pressure to meet tight deadlines in a high volume and complex environment.
• Ability to work with attention to detail and accuracy needed for payroll and attendance reporting and maintenance of employee records.
• Ability to make rapid, accurate calculations.
• Ability to prepare detailed correspondence, summaries, statements, reports, and documentation requiring the interpretation and application of a wide range of administrative and payroll practices.
• Knowledge of position maintenance processes and practices.
• Ability to function effectively as part of a team and be responsive to co-workers in a professional manner.
• Ability to prepare and maintain extensive, accurate and detailed records and reports, as well as the ability to set up and maintain both manual and computerized filing systems.
• Ability to exercise judgement and discretion in dealing with confidential matters and information.
• Ability to follow directions promptly and accurately with attention to detail.
• Ability to identify and analyze problems and determine solution options.
• Works with various divisional staff to investigate and ensure variances are reconciled.
• Providing work direction and/or delegation of work and/or training to staff as determined or assigned by the Supervisor Administrative Services.
• Excellent interpersonal skills with the ability to develop and maintain productive working relationships with divisional and corporate staff and management, and the ability to communicate clearly and accurately, both orally and in writing, with all levels of staff, the public and other divisions.
• Excellent customer service skills and the ability to respond to enquiries and resolve complaints from a wide variety of individuals on varied issues.
• Experience in Emergency Services (EMD, Police, Fire) or similar 24/7 operational environment would be considered an asset.
• Knowledge of Employment Standards, Canada Pension Plan, Revenue Canada regulations, Employment Insurance and WSIB legislation, as it applies to corporate payroll and human resources functions.
• Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity, and respectful workplaces.

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