Program Assistant I Jobs in Barrie, ON (NOW HIRING)

Job Category: ProfessionalHospital Location: Newmarket ONJob Type: Temporary (Fixed Term), Full timeNumber of Positions: 1Minimum - Maximum Hourly Rate: $50.53 - $60.07

Why Join Our Team?

• A people-first workplace environment that prioritizes belonging, wellness, and psychological safety.

• Hybrid, virtual, and in-person working environment (where applicable).

• Progressive health and dental benefit plans.

• HOOPP pension plan with employer and employee premium sharing.

• Enhanced wellness initiatives, including virtual fitness classes and on-site gym memberships.

If you are ready to embrace this exciting challenge and contribute to the success of Southlake Health, we encourage you to apply and be part of our dedicated team, making a difference in the lives of our employees and the community we serve!

About the role:
The risk and patient safety specialist reports directly to the Manager of Quality and Risk, working alongside a larger team to advance safety, reduce harm and improve patient outcomes. The risk and patient safety specialist will have two key areas of focus: Advancing Patient Safety and Reducing Harm through risk mitigation.
Patient Safety within this role requires the incumbent to partner in the planning, development, implementation and evaluation of patient safety activities, including the development of an organizational patient safety plan, advancing a Just Culture at Southlake, implementing harm reduction measures and investigation through standard methodologies (e.g., Root Cause Analysis, FMEA, Hierarchy of Interventional Effectiveness, Common Cause Analysis) to prevent future harm. This role will also require the incumbent to provide education on patient safety incidents, and partner with clinical programs, leaders and physicians to embed patient safety activities within patient care.
At the corporate level, the incumbent will leverage their expert knowledge and skills in risk management (e.g., Risk Assessment Checklists, Harm events), accreditation, and quality improvement to reduce harm and assist in better patient outcomes. At the program level, the incumbent will facilitate the integration of accreditation standards into practice, conduct incident reviews, complete root cause analysis and design improved systems for tracking and evaluating areas of vulnerability.
This is an 18 month contract position.

What you'll be doing:

• Conducts proactive risk assessments as delegated by Risk Manager to identify quality of care concerns and facilitate implementation of risk management and quality improvement initiatives.

• Participates in Root Cause Analysis with programs/departments as required for patient safety incidents identified through the incident reporting system or other quality review processes.

• Implementing and leading Morbidity and Mortality Rounds within programs

• Reviews and monitors implementation of patient safety/risk management policies.

• Promotes patient safety requirements in alignment with Accreditation requirements and patient safety organizations.

• Implements key practices to reduce patient harm, maximize patient safety and minimize organizational liability /exposure.

• Provides support on quality and patient safety processes to assist the front-line staff, leadership and organization committees in the pursuit of risk mitigation, patient safety and quality improvement.

• Supports and participates in the data collection, preparation, and delivery of reports related to risk management and patient safety.

• Support leadership with the trending and analysis of specific incidents that carry a potential or actual liability for the organization.

What you bring:

• University degree in a health care discipline or relevant experience

• 5 years of hospital experience (clinical experience preferred)

• 3 years' experience with Patient Safety or Risk Management projects/initiatives

• 3 years' experience with incident investigations including RCA, common cause analysis, multi-case reviews

• Strong analytical skills including leveraging large data sets

• Accreditation experience in facilitating implementation of ROPs, Priority Processes or standards

• CPSO course certification preferred

• Strong understanding of quality improvement methods/tools i.e. LEAN, FMEA, RCA

• Knowledge of healthcare legislation and regulatory environment

• Excellent analytical, critical thinking, problem solving, negotiation and conflict resolution skills

• Strong interpersonal, investigative, teaching and facilitation skills

• Confident, flexible, service orientated and capable of managing multiple, competing priorities.

• Superior verbal, written, listening and presentation communication skills

• Ability to influence others and to establish credibility with all levels of the organization, challenging the status quo and being a catalyst for positive change.

• Networks with other organizations on most effective way to meet standards, mitigate risk and improve quality

• High level of integrity, trust and creditability

• Demonstrated ability to work independently and with multidisciplinary teams

• Proficiency in the Microsoft suite of software, including MS Word, MS Excel, MS Project and PowerPoint.

• Knowledge of incident management systems (RL Solutions), electronic health record platforms is an asset

• Demonstrated individual leadership skills

Southlake Health is fully committed to a culture of belonging and an inclusive environment that encourages every team member to lead within their role, generate innovative ideas that reinforce our mission and goal to create a healthy workplace where our community can thrive.

Regular and reliable attendance is an expected requirement of this position.

We are committed to a selection process and work environment that is inclusive and barrier-free. Accommodation will be provided in accordance with the Ontario Human Rights Code. Applicants who may require accommodation during the selection process are encouraged to notify the Human Resources Department when contacted for an interview. The People, Culture and Experience team will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process, which will enable you to be assessed fairly and equitably.

Use of Artificial Intelligence (AI)

We prioritize a people-first workplace culture which emphasizes equity and inclusion throughout our hiring process. To ensure fairness and transparency, all applications are reviewed and assessed by our dedicated team of recruiters and hiring managers, not by artificial intelligence (AI). We value the unique perspective each candidate brings to our organization.

Health & Safety Workplace Responsibilities

It is the responsibility of all Southlake Health employees to work safely and promote health and safety in the workplace. Employees must adhere to the duties of workers, as stipulated in Section 28 of the OH&S Act, as well as all Southlake OH&S policies and procedures. Must be able to perform all necessary bona fide duties for the position, as outlined in the position guide. Must review and be capable of performing duties as outlined in the Job Demands Analysis for the position as a condition of offer. Proven ability to attend work regularly as per the Attendance Support Policy.

Commitment to Diversity and Inclusion

Southlake Health is fully dedicated to employment equity, diversity, and inclusion in our recruitment practices. We welcome candidates who identify with equity-seeking groups, including women, racialized individuals, Indigenous Peoples, persons with disabilities, and those from the 2SLGBTQ+ community. Any information provided will be kept confidential and used appropriately in our recruitment process.

Anti-Oppression/Anti-Racism at Southlake Health

Southlake Health is committed to having a workforce that is reflective of the diversity of York Region and strongly encourages applications from all qualified individuals, and from those who can provide different perspectives and contribute to a further diversification of ideas.

Only candidates selected for an interview will be contacted. Thank you for your submission. We appreciate your interest in joining Southlake Health!