Program Account Manager Jobs in Massachusetts (NOW HIRING)

Job Description:

Rakuten International is a division of Rakuten Group, Inc., a Japanese global technology leader in services that empower individuals, communities, businesses and society. Headquartered in San Mateo, California with more than 4,000 employees worldwide, the Rakuten International business portfolio includes market leaders in e-commerce, digital marketing, advertising, communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Cartera Commerce, a Rakuten company who is the pioneer and leader in online cash back shopping and a subsidiary of the global Internet services company, is looking for experienced, talented and passionate individuals to join our growing team. Cartera Commerce's loyalty solutions serves major airlines to top banks, we partner with elite companies who use loyalty programs to reward their customers. We help those customers earn more rewards by shopping with over 1,000 online retailers. If you want to join a dynamic team please apply. Cartera Commerce is based in Lexington, Massachusetts.

SUMMARY:

Are you passionate about providing proactive and professional communication to client partners, offering them the top-notch partnership they deserve?

Are you an innately curious person who is driven by challenges and doesn't settle for "that's the way it has always been done" or a "no" and looks for new approaches to get stakeholders to a "yes"?

Are you a roll-up-the-sleeves collaborative team member who will partner with internal teams to collaborate on solutions for your clients' challenges and needs?

Are you willing to dig into business and marketing metrics to understand what is driving success for your portfolio of clients?

Cartera is seeking an Account Management professional with 3-5 years of experience supporting and leading external client partnerships. You will have the opportunity to manage accounts that are some of the largest loyalty and consumer brands in the United States and Canada. As an Account Manager, you will manage an assigned portfolio of key client accounts and be responsible for driving both Client and Cartera revenue while delivering the best possible partnership experience through daily emails, weekly status meetings and quarterly strategy presentations. This is a hands-on role which requires attention to detail and strong collaboration with internal teams to ensure client deliverables are executed on-time and to expectation.

Specifically, you will responsible for all aspects of the day-to-day operations of your clients' online loyalty shopping programs: ensuring that internal teams deliver on marketing campaigns and product enhancements; guiding your clients to leverage marketing best practices for promoting online shopping offers; and accurately monitoring, tracking and analyzing the effectiveness of our strategies to ensure that the clients' goals and Cartera's business objectives are met. You will be interacting with many internal teams on a daily basis (Project Management, Marketing, Product, Merchant Sales and Analytics) and be the liaison between those internal teams and your clients. It's a dynamic, interactive and collaborative role working with some of the biggest airlines, financial institutions and loyalty programs.

KEY RESPONSIBILITIES

• Offer day-to-day support to your assigned portfolio of accounts with a heavy focus on driving and aligning Cartera and Client program and revenue goals;
• Plan, develop, cross-sell and execute new Cartera and Client initiatives relative to enhancing program performance;
• Serve as the intermediary between the Client and various internal departments such as Merchant Sales, Marketing, Product, Technology, Project Management, Analytics and Accounting;
• Lead regular Client calls/meetings to review top-line program performance and marketing efforts with a focus on executing against key strategic growth levers;
• Develop working knowledge of Cartera products and services and how they map to Client business needs, in order to support pitching and selling in the right solutions at the right time;
• Immerse yourself into the Client program to build strong Client relationships and address Client needs quickly to uphold Cartera's industry-leading reputation for excellent partnership at every level;
• Develop familiarity with Client contractual requirements and understand the role you play in securely and confidentially handling data and sensitive information to maintain legal and compliance standards;
• Clearly communicate program performance to internal and external stakeholders and partner with Vice President of Partnerships who will lead account strategy to uncover new opportunities for revenue growth.

MINIMUM REQUIREMENTS

• Account Management: Experience supporting or leading external account/client relationships for multi-faceted programs that encompass business development, marketing and/or technical components. Preferred industry experience in digital marketing, eCommerce, mobile or technology. Must have a basic understanding of technical project planning and release schedules. Ability to manage one's workload based upon Client revenue and opportunity size. Experience with loyalty programs, including airline frequent flier, hotel frequent guest, retail loyalty, affinity and reward programs a strong plus.

• Communication: Exemplary written and oral communication skills (professional, detailed, proactive and responsive). Experience developing slide presentations and excited by opportunities to present, both in-person and via video conferencing. Strong track record of professionalism working with both internal and external stakeholders. Utilize persuasive communication skills, out-of-the-box thinking, and persistent optimism to ensure internal and client approvals of program tactics.

• Analytics: Experience with qualitative and quantitative analysis of program results, comfortable taking the first pass at understanding key performance metrics and partnering with direct manager to brainstorm recommendations for strategic and/or tactical changes. Any prior experience with (or interest in learning!) business analytics/reporting and knowledge of digital marketing/eCommerce marketing campaign metrics is especially helpful in this role.

• Partnership: Solution-oriented problem solver who listens well and asks a lot of questions to help support teams in thinking creatively. Strong cross-functional collaboration within an organization and willingness to go the extra mile to bridge relationships a must. Optimistic outlook, willingness to seek solutions to client challenges and provide an upbeat, relationship-first demeanor at all times. Work hard, play hard and do what is right for the clients and our business.

QUALIFICATION

• Bachelor's degree in a related field (marketing, business analytics, or similar) and 10% domestic travel required.
• Candidate will have 3-5 years of experience in account management with some digital marketing experience and working knowledge of marketing best practices.
• Candidate must exhibit a strong aptitude in analyzing program performance through a marketing lens and then applying that analysis to suggested program improvements to drive growth for our client programs.
• Bachelor's degree in a related field (marketing, business analytics, or similar) and 10% domestic travel required.
• This position is requires in-office work four days per week out of Lexington, MA.

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Five Principles for Success
Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.
Always improve, Always Advance - Only be satisfied with complete success - Kaizen
Passionately Professional - Take an uncompromising approach to your work and be determined to be the best
Hypothesize - Practice - Validate - Shikumika - Use the Rakuten Cycle to succeed in unknown territory
Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile
Speed!! Speed!! Speed!! - Always be conscious of time - take charge, set clear goals, and engage your team

At the time of posting, Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors, including the skills, qualifications, and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus, health, vision, dental insurance, 401k matching, PTO, Volunteer Time Off (VTO), and other employee benefits as the company implements.