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Program Account Manager Jobs in Massachusetts (NOW HIRING)

NFP, an Aon company

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

As a pivotal member of our account management team, you will play a critical role in nurturing ... wellness programs and offerings Knowledge, Skills, And/or Abilities * Knowledge of benefits ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

Elevate your career as an Account Manager II at NFP, where you'll be more than just a team member ... wellness programs and offerings Knowledge, Skills, and/or Abilities: * Knowledge of benefits ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

Elevate your career as an Account Manager II at NFP, where you'll be more than just a team member ... wellness programs and offerings Knowledge, Skills, and/or Abilities: * Knowledge of benefits ...

NFP Corp

Account Manager

Norwell, MA · On-site

$55K - $105K/yr

Elevate your career as an Account Manager II at NFP, where you'll be more than just a team member ... wellness programs and offerings Knowledge, Skills, and/or Abilities: * Knowledge of benefits ...

Validity

Account Manager

Boston, MA · On-site

Validity created the AI platform behind the world's most successful email programs. We turn decades ... The Account Manager will act as the strategic owner between clients and internal teams - including ...

Validity

Account Manager

Boston, MA · On-site

Validity created the AI platform behind the world's most successful email programs. We turn decades ... The Account Manager will act as the strategic owner between clients and internal teams - including ...

Veriforce

Account Manager

Burlington, MA · On-site

$120K - $140K/yr

We are looking for an Account Manager to partner with our clients as they modernize contractor management, safety, and compliance programs across complex construction environments. This role is ...

Fire Systems Inc.

Account Manager

Dartmouth, MA · On-site

$31 - $36/hr

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...

The Hiller Companies

Account Manager

Amesbury, MA · On-site

$75K - $140K/yr

The Account Manager is responsible for generating new business and supporting the growth in the ... Eligible employees may participate in the Company's benefit programs, subject to the terms and ...

TribalVision

Account Manager

Boston, MA · On-site

THE OPPORTUNITY The Account Manager is responsible for owning and growing client relationships while ensuring the successful delivery of marketing programs. Depending on the account, the Account ...

Willdan Group, Inc.

Account Manager

Cambridge, MA · On-site

Administrative overview for multiple utility partner programs. * Provide sales support on larger ... HVAC, Account Management and/or related experience. OR High School Diploma with 5+ years ...

Essity

Account Manager

Worcester, MA · On-site

$75K - $85K/yr

Account Manager - Distributor Enablement Specialist (MA, NH) Essity is a global leader in health ... Wellness program provided through Rally * Healthcare and Dependent Care Flexible Spending Accounts ...

Posted today

Willdan Group, Inc.

Account Manager

Worcester, MA · On-site

Administrative overview for multiple utility partner programs. * Provide sales support on larger ... HVAC, Account Management and/or related experience. OR High School Diploma with 5+ years ...

Rakuten Kobo Inc.

Account Manager

Lexington, MA · On-site

Immerse yourself into the Client program to build strong Client relationships and address Client ... Account Management:** Experience supporting or leading external account/client relationships for ...

Essity

Account Manager

Boston, MA · On-site

$75K - $85K/yr

Account Manager - Distributor Enablement Specialist (MA, NH)****Who We Are**Essity is a global ... Wellness program provided through Rally* Healthcare and Dependent Care Flexible Spending Accounts ...

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All JobsProgram Account JobsProgram Account Manager JobsProgram Account Manager Jobs in Massachusetts

Program Account Manager information

What is a program account manager?

A Program Account Manager is a professional responsible for overseeing client accounts within a specific program or portfolio, ensuring that client needs are met and program objectives are achieved. They act as the primary point of contact between clients and the company, coordinating services, managing budgets, and tracking progress. Program Account Managers often develop strategies to improve client satisfaction, resolve issues, and report on program performance. Their role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a program account manager?

To thrive as a Program Account Manager, you need strong project management abilities, client relationship skills, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM software, project management tools like Asana or Trello, and sometimes certifications such as PMP are typically required. Excellent communication, problem-solving, and negotiation skills set top performers apart in this role. These competencies are crucial for maintaining client satisfaction, meeting program goals, and driving business growth through effective coordination.

What are some common challenges faced by program account managers when balancing client needs with program objectives?

Program Account Managers often encounter the challenge of aligning diverse client expectations with the strategic goals and operational capabilities of their organization. This requires strong communication and negotiation skills to ensure that client requests are addressed without compromising program integrity or timelines. Additionally, managing multiple projects simultaneously and coordinating cross-functional teams can present organizational and prioritization challenges. Building strong relationships with clients and internal stakeholders is crucial for proactively addressing issues and ensuring program success.

What is the difference between Program Account Manager vs Customer Success Manager?

AspectProgram Account ManagerCustomer Success Manager
CredentialsRelevant certifications (e.g., PMP), experience in account managementCustomer service certifications, experience in client relations
Work EnvironmentCorporate, client-facing, project-focusedCustomer-centric, support and retention-focused
Employer & IndustryTech, SaaS, consulting firmsTech, SaaS, service industries
Search & Comparison IntentUnderstanding roles in account management and project deliveryDistinguishing client relationship roles in customer success

Program Account Managers focus on managing client accounts, overseeing projects, and ensuring delivery of services. Customer Success Managers prioritize client satisfaction, retention, and support. While both roles involve client interaction, Program Account Managers are more project and account delivery-oriented, whereas Customer Success Managers concentrate on ongoing client relationships and success outcomes.

How much does a program account manager get paid?

Program account managers typically earn a median annual salary between $70,000 and $120,000, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and managerial responsibilities.

What are popular job titles related to Program Account Manager jobs in Massachusetts?

For Program Account Manager jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Program Account Manager jobs in Massachusetts look for?

The top searched job categories for Program Account Manager jobs in Massachusetts are:

What cities in Massachusetts are hiring for Program Account Manager jobs?

Cities in Massachusetts with the most Program Account Manager job openings:

Program Account Manager jobs near you
Infographic showing various Program Account Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Account Manager

Bridgewater, MA • On-site

MD Building Services, Inc.
Facilities Support Services • 51 - 200 employees
Learn more about MD Building Services, Inc.external

Full-time

PTO

Re-posted 10 days ago

Job description

At MD Building Services, our client relationships are the top priority. We’re looking for a dedicated and personable account manager to maintain our clients’ accounts and serve as our main point of contact.

The ability to speak Spanish and Portuguese would be a be an advantage.

Our ideal candidate will have a passion for helping others, and a drive for providing exceptional customer service. Applicants should also be comfortable working with organizational software and be available to visit clients throughout New England. The account manager will be given a vehicle for official use and a tremendous opportunity for advancement within this fast-growing company. If this sounds like you, apply today and help us build meaningful, long-lasting relationships that move our business forward.

Responsibilities

  • Be the lead point of contact in all matters concerning client needs and concerns.
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their need
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
  • Train new hires and build lasting relationships with employees
  • Develop, training methods and employee retention programs

Skills

  • Proven work experience as an Account Manager or relevant role
  • Janitorial custodial or cleaning experience in a Supervisory capacity
  • Demonstrable ability to communicate with and train employees to the highest professional standards.
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
  • Strong verbal and written communication skills

Job Type: Full-time

Salary: $50,000.00 per year

Benefits:

  • Cell phone reimbursement
  • Company car
  • Employee discount
  • Flexible schedule
  • Paid time off
  • Paid training
  • Travel reimbursement

Schedule:

  • Monday to Friday
  • On call
  • Weekends as needed

Supplemental pay types:

  • Commission 
  • Yearly bonus

Travel requirement:

  • Travel

Ability to commute/relocate:

  • Marlborough, MA 01752: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person