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Program Account Manager Jobs in Ayer, MA (NOW HIRING)

Veriforce

Account Manager

Burlington, MA · On-site

$120K - $140K/yr

We are looking for an Account Manager to partner with our clients as they modernize contractor management, safety, and compliance programs across complex construction environments. This role is ...

Northeast Fire Systems, Inc

Account Manager

Hopkinton, MA · On-site

$31 - $36/hr

The Account Manager is the single point of contact and trusted advisor for an assigned portfolio of ... We are committed to a holistic approach towards benefits plans and programs that support the mental ...

Essity

Account Manager

Worcester, MA · On-site

$75K - $85K/yr

Account Manager - Distributor Enablement Specialist (MA, NH) Essity is a global leader in health ... Wellness program provided through Rally * Healthcare and Dependent Care Flexible Spending Accounts ...

New

Willdan Group, Inc.

Account Manager

Worcester, MA · On-site

Administrative overview for multiple utility partner programs. * Provide sales support on larger ... HVAC, Account Management and/or related experience. OR High School Diploma with 5+ years ...

Rakuten Kobo Inc.

Account Manager

Lexington, MA · On-site

Immerse yourself into the Client program to build strong Client relationships and address Client ... Account Management:** Experience supporting or leading external account/client relationships for ...

Relationinsurance

Account Manager

Salem, NH · On-site

... program aligns with long-term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products ...

Relationinsurance

Account Manager

Belmont, MA · On-site

... program aligns with long-term goals and growth plans. The Account Manager remains knowledgeable of advances in the insurance business as well as stays abreast of the types of insurance products ...

Apex Systems

Account Manager

Burlington, MA · On-site

As an Account Manager, you will be responsible for presenting our solutions and services to clients ... To ensure you are set up for success we provide a training program designed to educate you on Apex ...

Actalent

Account Manager

Woburn, MA · Hybrid

$251K/yr

You'll take part in a comprehensive, structured training program to prepare you for your role ... Our top 10% of account managers earned an average of $90,000 in year one, $188,000 in year two, and ...

Actalent

Account Manager

Woburn, MA · On-site

$251K/yr

You'll take part in a comprehensive, structured training program to prepare you for your role ... Our top 10% of account managers earned an average of $90,000 in year one, $188,000 in year two, and ...

UG2

Account Manager

Nashua, NH · On-site

The Custodial Account Manager is responsible for the overall administration of the custodial ... Develop and implement custodial programs that align with client and customer demands and ...

UG2

Account Manager

Nashua, NH · On-site

The Custodial Account Manager is responsible for the overall administration of the custodial ... Develop and implement custodial programs that align with client and customer demands and ...

Westlake Financial

Dealer Account Manager

Worcester, MA · On-site

Each Dealer Account Manager will manage their own dealer base to understand the Westlake Program so they can grow and succeed This is a full-time position including full-time benefits. We are looking ...

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Showing results 1-20

All JobsProgram Account JobsProgram Account Manager JobsProgram Account Manager Jobs in Ayer, MA

Program Account Manager information

See Ayer, MA salary details

$33K

$73.7K

$118.7K

How much do program account manager jobs pay per year?

As of Sep 15, 2026, the average yearly pay for program account manager in Ayer, MA is $73,726.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $87,900.00 per year, depending on experience, location, and employer.

What is a program account manager?

A Program Account Manager is a professional responsible for overseeing client accounts within a specific program or portfolio, ensuring that client needs are met and program objectives are achieved. They act as the primary point of contact between clients and the company, coordinating services, managing budgets, and tracking progress. Program Account Managers often develop strategies to improve client satisfaction, resolve issues, and report on program performance. Their role requires strong organizational, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a program account manager?

To thrive as a Program Account Manager, you need strong project management abilities, client relationship skills, and a background in business or account management, often supported by a relevant degree. Familiarity with CRM software, project management tools like Asana or Trello, and sometimes certifications such as PMP are typically required. Excellent communication, problem-solving, and negotiation skills set top performers apart in this role. These competencies are crucial for maintaining client satisfaction, meeting program goals, and driving business growth through effective coordination.

What are some common challenges faced by program account managers when balancing client needs with program objectives?

Program Account Managers often encounter the challenge of aligning diverse client expectations with the strategic goals and operational capabilities of their organization. This requires strong communication and negotiation skills to ensure that client requests are addressed without compromising program integrity or timelines. Additionally, managing multiple projects simultaneously and coordinating cross-functional teams can present organizational and prioritization challenges. Building strong relationships with clients and internal stakeholders is crucial for proactively addressing issues and ensuring program success.

What is the difference between Program Account Manager vs Customer Success Manager?

AspectProgram Account ManagerCustomer Success Manager
CredentialsRelevant certifications (e.g., PMP), experience in account managementCustomer service certifications, experience in client relations
Work EnvironmentCorporate, client-facing, project-focusedCustomer-centric, support and retention-focused
Employer & IndustryTech, SaaS, consulting firmsTech, SaaS, service industries
Search & Comparison IntentUnderstanding roles in account management and project deliveryDistinguishing client relationship roles in customer success

Program Account Managers focus on managing client accounts, overseeing projects, and ensuring delivery of services. Customer Success Managers prioritize client satisfaction, retention, and support. While both roles involve client interaction, Program Account Managers are more project and account delivery-oriented, whereas Customer Success Managers concentrate on ongoing client relationships and success outcomes.

How much does a program account manager get paid?

Program account managers typically earn a median annual salary between $70,000 and $120,000, depending on experience, industry, and location. Salaries can increase with certifications, advanced skills, and managerial responsibilities.

What cities near Ayer, MA are hiring for Program Account Manager jobs?

Cities near Ayer, MA with the most Program Account Manager job openings:

Program Account Manager jobs near you
Infographic showing various Program Account Manager job openings in Ayer, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $73,726 per year, or $35.4 per hour.

Account Manager

Burlington, MA • On-site

Veriforce
Trucking • 201 - 500 employees
Learn more about Veriforceexternal

$120K - $140K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Key responsibilities

  • Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams.

  • Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches, configuring workflows and approval processes.

  • Deliver training and change management support to increase platform adoption and customer engagement.

Job description

Account Manager
Department: Operations
Employment Type: Permanent
Location: Burlington, Massachusetts
Compensation: $120,000 - $140,000 / year
Description
Highwire, a Veriforce company, is the Contractor Success Platform for asset owners, general contractors, and facilities managers. The world's most admired organizations use Highwire to ensure their contractors and subcontractors deliver great work, on budget and on schedule, by collaborating with them to dynamically mitigate safety, financial, quality, and sustainability risks during capital projects and facilities maintenance.
We are looking for an Account Manager to partner with our clients as they modernize contractor management, safety, and compliance programs across complex construction environments. This role is critical in helping clients maximize the value of Highwire's platform while driving long-term relationships, operational excellence, and measurable business outcomes.
As an Account Manager, you will serve as a trusted advisor to our clients throughout onboarding, implementation, adoption, and ongoing program growth. You'll work cross-functionally to ensure clients are successful using Highwire's platform while helping construction organizations improve safety, compliance, contractor engagement, and operational consistency.
The ideal candidate is highly organized, client-focused, comfortable navigating complex stakeholder environments, and passionate about helping organizations improve safety, compliance, and contractor performance outcomes.
What you'll do:
  • Drive strategic customer relationships and long-term success. Serve as the primary point of contact for assigned accounts, building trusted relationships with stakeholders across safety, procurement, operations, compliance, and project management teams. Lead recurring business reviews and strategic conversations focused on platform value, program performance, and customer outcomes.
  • Lead successful onboarding and implementation programs. Manage onboarding timelines and coordinate internal and external stakeholders to ensure successful client launches. Configure customer workflows, approval processes, scoring requirements, and contractor engagement strategies that align with operational goals.
  • Increase platform adoption and customer engagement. Deliver training and change management support for administrators, reviewers, and end users. Proactively identify opportunities to improve workflows, increase adoption, and expand usage of Highwire solutions and services.
  • Advocate for customer needs across the organization. Partner closely with Sales, Product, and Support teams to share customer feedback, influence product enhancements, and ensure customer issues are resolved effectively while maintaining strong communication and trust.
  • Contribute to account growth and retention. Support renewal and expansion efforts by helping customers realize measurable value from the platform. Drive customer satisfaction, retention, and long-term account health through proactive engagement and consultative partnership.

Who you are:
  • Consultative and relationship-driven. You see yourself as a trusted advisor, offering strategic advice that aligns with the client's goals. You build trust quickly and communicate effectively with a wide range of stakeholders.
  • Highly organized and proactive. You can manage multiple projects, priorities, and client relationships simultaneously while maintaining strong attention to detail and follow-through.
  • A strong communicator and facilitator. You handle pressure with poise, set boundaries, and communicate effectively to inspire trust. You can translate complex processes into practical, actionable solutions.
  • Curious Learner: You love exploring new technologies and digging into your client's business to uncover opportunities.
  • Tech-Savvy and solutions-oriented. You quickly learn new tools and systems, troubleshoot issues effectively, and confidently guide customers through complex workflows.

You bring at least a few years of expertise in Customer Success, Account Management, Project Management, Implementation, or a related field, ideally within SaaS or enterprise software environments. Experience in construction, contractor management, safety, compliance, procurement, or risk management is a plus.
If you're excited about helping customers improve operational performance while working at the intersection of technology, construction, and risk management, we'd love to hear from you.
What you'll get in return:
Our benefits go well beyond the basics. To support your work-life integration, we built a benefits program that takes care of the whole person, including physical, mental, financial, and emotional health.
  • Medical, Dental, & Vision Insurance. We offer health, dental, and vision insurance to all full-time employees. Best part? You'll be eligible on day one.
  • 401k. We offer a 401k and a 3% company contribution (even better than a match) to help you get ready to retire no matter how far off that seems.
  • Parental leave. We take care of new parents by offering paid time off for births, adoptions, and fostering.
  • Paid Time Off. Outstanding time off benefits.
  • Mentorship. Our office-based culture fosters meaningful learning, growth, and mentorship for our team.

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