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Professional Services Engineer Jobs in Utah (NOW HIRING)

NICE

Professional Services Engineer

Sandy, UT · Hybrid

We are looking for a Professional Services Engineer to grow our professional services team here in the US. In this new role, you will become a Proactive AI and Cognigy expert and advocate, delivering ...

Nice-0a1ef543

Professional Services Engineer

Sandy, UT · On-site

$90 - $130/hr

We are looking for a Professional Services Engineer to grow our professional services team here in the US. In this new role, you will become a Proactive AI and Cognigy expert and advocate, delivering ...

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Professional Services Engineer information

See Utah salary details

$18

$36

$60

How much do professional services engineer jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for professional services engineer in Utah is $36.80, according to ZipRecruiter salary data. Most workers in this role earn between $29.33 and $41.59 per hour, depending on experience, location, and employer.

What is a professional services engineer?

Professional Services Engineers are technical experts who work with clients to implement, customize, and optimize software or technology solutions provided by their company. They act as a bridge between the product development team and the customer, ensuring that deployments meet client requirements and run smoothly. Their responsibilities often include consulting, system integration, troubleshooting, and providing training or support. Professional Services Engineers typically work directly with enterprise clients and may travel to customer sites to deliver hands-on assistance.

How does a professional services engineer typically collaborate with clients and internal teams during project implementation?

As a Professional Services Engineer, you will work closely with clients to understand their technical requirements, configure solutions, and ensure successful deployment of products or services. Collaboration is key; you’ll regularly interact with project managers, sales engineers, and product development teams to address client needs and resolve technical challenges. This role often involves leading client meetings, providing training, and offering ongoing support, making strong communication and problem-solving skills essential. Successful Professional Services Engineers build trusted relationships with clients while acting as the technical bridge between customers and internal teams.

What are the key skills and qualifications needed to thrive as a professional services engineer, and why are they important?

To thrive as a Professional Services Engineer, you need a solid background in computer science or engineering, strong analytical skills, and experience with enterprise software or IT infrastructure. Familiarity with technical tools such as scripting languages, cloud platforms, and industry-specific certifications (like AWS Certified Solutions Architect or Cisco CCNA) is highly valued. Exceptional communication, problem-solving ability, and customer service orientation help you build strong client relationships and manage project expectations. These skills are crucial for delivering tailored technical solutions that meet client needs and drive customer satisfaction.

What is the difference between Professional Services Engineer vs Technical Support Engineer?

AspectProfessional Services EngineerTechnical Support Engineer
Required credentialsBachelor's degree in engineering, computer science, or related field; certifications like Cisco, AWS often preferredAssociate or bachelor's degree; certifications vary, often vendor-specific
Work environmentClient sites, consulting projects, implementation environmentsHelp desks, call centers, remote troubleshooting
Employer and industry usageConsulting firms, tech companies, enterprise solutionsIT service providers, hardware/software vendors

While both roles involve technical expertise, a Professional Services Engineer typically works directly with clients on implementation and consulting projects, requiring project management skills. In contrast, a Technical Support Engineer focuses on troubleshooting and resolving technical issues remotely or on-site, often following predefined procedures.

What does a professional services engineer do?

A professional services engineer provides technical consulting, implementation, and support for products or services to clients. They often work closely with sales and engineering teams, troubleshoot issues, deliver training, and ensure successful deployment of solutions, typically requiring strong technical skills and customer communication abilities.

What cities in Utah are hiring for Professional Services Engineer jobs?

Cities in Utah with the most Professional Services Engineer job openings:

What are popular job titles related to Professional Services Engineer jobs in UT?

For Professional Services Engineer jobs in UT, the most frequently searched job titles are:

Professional Services Engineer jobs near you
Infographic showing various Professional Services Engineer job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $76,552 per year, or $36.8 per hour.

Professional Services Engineer

Sandy, UT • Hybrid

NICE
See more jobs at NICEexternal

Full-time

Posted 27 days ago

Job description

So, what's the role all about?

We are looking for a Professional Services Engineer to grow our professional services team here in the US. In this new role, you will become a Proactive AI and Cognigy expert and advocate, delivering high-quality implementations, analysis, support, and many more to clients across the globe.

Working with the US teams you will provide implementation and configuration in both our deterministic and agentic platforms.

How will you make an impact?

  • Implement Proactive AI Agents under the guidance of senior engineers, from requirements understanding through configuration, testing, and deployment.
  • Support client engagements by delivering assigned technical tasks with a focus on quality, accuracy, and customer satisfaction.
  • Collaborate with regional and global teams to build, test, and support proactive customer journeys using internal tools and APIs.
  • Analyze client requirements and assist in translating business processes into automated solutions.
  • Configure and customize the SaaS platform to meet customer needs.
  • Assist in documenting solution designs, integrations, and implementation steps.
  • Perform troubleshooting, debugging, and issue resolution for implemented solutions.
  • Support customer journey optimization using transactional data and basic analytics.
  • Write and debug JavaScript code to support integrations and custom logic.
  • Participate in knowledge sharing, documentation, and continuous improvement initiatives within the team.
  • Provide implementation or postgolive support.
  • Perform other duties as assigned in support of Professional Services objectives.

Have you got what it takes?

  • 3+ years of experience in professional services, software implementation, technical support, or related roles.
  • Solid proficiency in SQL and JavaScript; familiarity with C#, Python, HTML, and CSS is a plus.
  • Experience working with APIs for integration and data exchange in SaaS or enterprise environments.
  • Ability to troubleshoot technical issues and follow established implementation best practices.
  • Strong written and verbal communication skills, with the ability to work effectively with clients and internal teams.
  • Willingness to learn new tools, technologies, and platforms in a fastpaced environment.

You will have an advantage if you have:

  • Technical expertise in data structure extraction and summarization
  • Experience with JavaScript, C#, SQL, HTML, CSS, Python
  • Experience with integration tools
  • Basic experience with data analysis, reporting, or dashboards using SQL or BI tools.
  • Exposure to clientfacing or support roles in a global or distributed team environment.
  • Demonstrated ability to manage multiple tasks and priorities with guidance from senior team members.
  • Experience using automation tools and AI

What's in it for you?

Join an ever-growing, market disrupting, global company where the teams - comprised of the best of the best - work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NiCE-FLEX!

At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

 

Requisition ID: 11457

Reporting into: Director, Professional Services, Agentic

Role Type: Individual Contributor

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