On-Call Cow Mascot
RER Enterprises- Chick-fil-A Mall at Wellington Green & Royal Palm Beach
Job Summary
As an On Call Mascot you represent our Chick-fil-A locations in the community by bringing energy, enthusiasm, and fun to events and promotional activities. This role is responsible for engaging with guests of all ages in a positive, upbeat manner to uphold Chick-fil-A values and elevate the guest experience. The On Call Mascot plays an important role in maintaining and strengthening community relationships while upholding brand standards and a level of professionalism.
Responsibilities
Perform as the Chick-fil-A cow during scheduled events, community appearances, and in-restaurant promotions
Entertain and engage with guests in a friendly and professional manner
Partner with the Marketing Team to understand and meet brand growth goals for RER
Follow event scripts or direction when required
Uphold the Cow Character standards required by Chick-fil-A Inc.
Maintain clear non-verbal communication with Handlers at all times to ensure safety and security of guests and team members
Assist in setup and breakdown of events as needed
Success Metrics
We know that the On Call Mascot is successfully meeting and exceeding role expectations if:
Standards of the brand for Cow Characters are being upheld
Goals are being met for event turnout and sales
CEM scores regarding guest satisfaction are above market during in-store events
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.