Help Desk Manager
Birmingham, AL · On-site
Ability to maintain professional and courteous communication with end-user customers Work ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Quick apply
Help Desk Manager
Birmingham, AL · On-site
Ability to maintain professional and courteous communication with end-user customers Work ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Customer Support/Call Center Manager (On-Site)
Birmingham, AL · On-site
$16 - $20.50/hr
Ability to maintain professional and courteous communication with end-user customers Work ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Quick apply
Customer Support/Call Center Manager (On-Site)
Birmingham, AL · On-site
$16 - $20.50/hr
Ability to maintain professional and courteous communication with end-user customers Work ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Auditor
Birmingham, AL · On-site
Professional background including experience with corporate accounting and finance preferred ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Quick apply
Auditor
Birmingham, AL · On-site
Professional background including experience with corporate accounting and finance preferred ... Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company ...
Professional Govtech information
What is a Professional GovTech?
A Professional Govtech is an expert who works at the intersection of government and technology, using digital tools and solutions to improve public services and government operations. They may develop, implement, or manage technology-driven projects that enhance efficiency, transparency, and citizen engagement within public sector organizations. Typical roles include software development, data analysis, IT project management, and digital policy advising. Govtech professionals often collaborate with government agencies, technology vendors, and civic organizations to drive digital transformation in the public sector.
What are some common challenges faced by professionals working in GovTech, and how can they overcome them?
Professionals in GovTech often face challenges related to navigating complex government regulations, integrating technology into legacy systems, and managing diverse stakeholder expectations. To overcome these challenges, it's important to stay up-to-date with policy changes, collaborate closely with IT and policy teams, and prioritize clear communication with both technical and non-technical stakeholders. Building strong project management and problem-solving skills can also help address these challenges and ensure successful technology implementation in the public sector.
What are the key skills and qualifications needed to thrive as a Professional GovTech, and why are they important?
To thrive as a Professional Govtech, you need a strong background in public sector processes, technology implementation, and project management, often supported by a degree in IT, public administration, or related fields. Familiarity with government technology platforms, cybersecurity standards, and data analytics tools is highly valuable, along with certifications like PMP or CISSP. Outstanding communication, problem-solving, and stakeholder management skills help bridge the gap between technical teams and public sector needs. These skills ensure effective delivery of digital solutions that improve government services and maintain public trust.
What is the difference between Professional Govtech vs Software Developer?
| Aspect | Professional Govtech | Software Developer |
|---|---|---|
| Credentials | Relevant certifications in government technology, public sector IT | Computer science or related degree, coding certifications |
| Work Environment | Government agencies, public sector projects | Private companies, tech startups, corporate IT teams |
| Employer & Industry | Government institutions, public sector organizations | Tech firms, software companies, startups |
| Common Search & Comparison | Yes | No |
Professional Govtech roles focus on implementing technology solutions within government and public sector organizations, often requiring knowledge of public policies and regulations. Software Developers typically work in private sector environments, creating software applications across various industries. While both roles involve technical skills, Professional Govtech positions emphasize public sector knowledge and government-specific systems.
What are the most commonly searched types of Govtech jobs in Alabama?
The most popular types of Govtech jobs in Alabama are:
What are popular job titles related to Professional Govtech jobs in Alabama?
For Professional Govtech jobs in Alabama, the most frequently searched job titles are:
What job categories do people searching Professional Govtech jobs in Alabama look for?
The top searched job categories for Professional Govtech jobs in Alabama are:
Help Desk Manager
Birmingham, AL • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted yesterday
Job description
Job Summary:
Supports the Revenue Compliance BU to answer Help Desk calls, provide expert triage and manage resolution of customer service tickets. Maintains communication with customers through outages and service activity.
Duties and Responsibilities:
- Manage all Help Desk activity which includes responding to calls from end-user clients, logging service calls, triaging the software issues and closing the tickets whenever possible.
- Routing the tickets to the appropriate technical resource and maintaining communication with the customers and internal resources throughout the lifecycle of the service event.
- Reporting on metrics such as ASA, Average Time to Respond, Mean Time to Repair.
- Manage escalations to managers and technical staff as necessary.
- Provide post-event reviews and analysis. Maintain a knowledge database of service events and their respective solutions for future reference.
- Daily performance, staffing, and coaching for Tier 1 & Tier 2
- Real-time management, coaching interventions, and workload balancing
- First point of escalation for Tier 1 & Tier 2 agents
- Partnering with BU SME on complex issues
- Driving adherence to quality and process standards
- Drives changes into their teams (improvements in process, systems; introduces new products and customer installations)
- Performs agent observations, coaching, and interventions (Real-time for immediate impact; Weekly for trends)
- Administratively oversees team, including attendance, schedule adherence
- Perform other duties as assigned
Education and Experience:
- Experience with contact center / help desk is required
- Experience with tax and business license environment is desired
- 5-10 Years of experience in Help Desk management is required.
Knowledge, Skills and Abilities:
- Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)
- Ability to maintain professional and courteous communication with end-user customers
Work Environment:
- Requires quiet, uninterrupted ability to speak on calls with clients and internal support teams.
Physical Demands:
- Must be able to remain in a stationary position for most of the day
- Constantly operates a computer and other office productivity machinery, such as a printer/copy machine
- This position needs to occasionally move about inside the office
- The person in this position frequently communicates via telephone
Neumo Summary:
With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.
Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.
Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.
Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.