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Professional Fema Call Center Jobs (NOW HIRING)

JT Services

Call Center Manager

Claremore, OK · On-site

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... High call quality, accuracy, and professionalism * Reduced escalations and improved customer ...

RemX

Call Center Agent

Atlanta, GA · On-site

$20/hr

Manage high-volume inbound and outbound calls with professionalism and efficiency Assist customers ... Call Center, Financial preferred

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... High call quality, accuracy, and professionalism * Reduced escalations and improved customer ...

JT Services

Call Center Manager

Claremore, OK

$45K - $65K/yr

Call Center Manager - JT Services (Claremore, OK) Salary: $45,000-$65,000/year + Monthly ... High call quality, accuracy, and professionalism * Reduced escalations and improved customer ...

Talkishco

Call Center Agent

Jersey City, NJ

Call Center Agent Location: Jersey City, NJ Employment Type: Full-Time Reports To: Call Center ... Handle inbound and outbound calls professionally and courteously. * Answer customer questions ...

Revel Staffing

Call Center Manager

Albuquerque, NM

$68K - $88K/hr

Oversee daily call center operations to ensure timely, professional, and compassionate service * Manage key parts of the admissions process, including inquiry handling, insurance verification, intake ...

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Showing results 21-40

All JobsProfessional Fema Call Center Jobs

Professional Fema Call Center information

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How much do professional fema call center jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for professional fema call center in the United States is $14.06, according to ZipRecruiter salary data. Most workers in this role earn between $9.62 and $16.35 per hour, depending on experience, location, and employer.

What are Professional FEMA Call Center representatives?

Professional FEMA Call Center representatives are trained individuals who assist people affected by disasters by answering calls, providing information about disaster assistance, and helping them navigate the application process for federal aid. They are knowledgeable about FEMA’s programs and can guide callers through eligibility requirements, documentation, and next steps. Their role is crucial in ensuring that disaster survivors receive timely and accurate support during emergencies.

What are the key skills and qualifications needed to thrive as a Professional FEMA Call Center Representative, and why are they important?

To thrive as a Professional FEMA Call Center Representative, you need a solid understanding of disaster assistance programs, strong communication abilities, and typically a high school diploma or equivalent. Familiarity with call center software, FEMA's case management systems, and basic data entry tools is often required. Outstanding customer service, problem-solving skills, patience, and emotional resilience help representatives effectively support individuals in crisis. These skills are crucial for providing accurate information and compassionate assistance to disaster survivors during stressful situations.

What are some common challenges faced by professionals working in a FEMA call center, and how can they be managed?

Professionals in a FEMA call center often encounter callers experiencing high stress or crisis situations, which can be emotionally demanding. Additionally, managing a large volume of calls during disaster events requires strong multitasking and organizational skills. To handle these challenges, staff receive specialized training in crisis communication and stress management, and they work in supportive teams with supervisors available for guidance. Regular team briefings and access to wellness resources also help maintain morale and resilience.

What is the difference between Professional Fema Call Center vs Emergency Response Dispatcher?

AspectProfessional Fema Call CenterEmergency Response Dispatcher
Required CredentialsTypically requires emergency management or related certifications, communication skillsRequires emergency dispatch certifications, CPR, and communication training
Work EnvironmentCall centers, emergency management agencies, remote or office settingsEmergency dispatch centers, 24/7 shift work, high-pressure situations
Employer & IndustryFederal agencies, emergency management organizations, disaster responsePublic safety agencies, police, fire departments, EMS

The Professional Fema Call Center and Emergency Response Dispatcher roles both involve emergency communication, but the former focuses on coordinating FEMA disaster response via call centers, while the latter handles immediate emergency dispatching for public safety services. Both require specialized certifications and operate in high-pressure environments, but their specific responsibilities and employer settings differ.

What cities are hiring for Professional Fema Call Center jobs? Cities with the most Professional Fema Call Center job openings:
What are the most commonly searched types of Fema Call Center jobs? The most popular types of Fema Call Center jobs are:
What states have the most Professional Fema Call Center jobs? States with the most job openings for Professional Fema Call Center jobs include:
Professional Fema Call Center jobs near you
Call Center Representative

Call Center Representative

Skowhegan Savings Bank

Skowhegan, ME • On-site

$19 - $21/hr

Other

Posted 18 days ago

Job description

Description

Skowhegan Savings Bank seeks an individual to join our Call Center team. This is a full-time position, that sits onsite in our Main Office in Skowhegan. Schedule is Monday-Friday 8am-5pm. 


Position Summary:

Call Center Representatives are responsible for promptly responding to all incoming customer communications while providing the highest level of service and identifying bank products and services that may be beneficial. Call Center Representatives help build and maintain solid customer relationships.


Duties and Responsibilities:


Greets customers and facilitates a welcoming and customer-focused interaction utilizing Integrity Customer Service principles.

Processes customer transactions and account maintenance efficiently and accurately in a fast-paced environment while adhering to internal controls and procedures.

Generates new business and expands relationships with current customers by cross-selling bank products and services.

Builds customer loyalty by developing relationships and offering exceptional customer service.

Responds to customer inquires and concerns by researching and identifying positive solutions or referring to appropriate staff or department for resolution.

Provide appropriate and timely follow-up to customer concerns, inquiries and requests.

Enroll customers and provide on-going support for all consumer electronic services.

Maintains and ensures adherence to safety and security issues, policies and procedures.

Attends and participates in training courses and workshops to advance products knowledge and customer service skills.

Assumes additional responsibilities as assigned.


Additional Duties and Responsibilities for Call Center Representative II:

Mentor less experienced Call Center Representatives and assist them as needed.

Monitor and handle daily department tasks, responsibilities, and reports.

Orders supplies.

Must fully meet Teller Standards for the Call Center Representative I position.


Requirements

Education and Experience:

Call Center Representative I:

  • High School Diploma or equivalent GED required 
  • One to three months related experience and/or training.

Call Center Representative II:

  • Minimum of one to two years of customer service experience required.
  • Demonstrated proficiency at Call Center Representative I skills and responsibilities.


Skills and Abilities:

  • Excellent customer service skills.
  • Previous customer service or call center skills helpful.
  • Outgoing, assertive, confident and enthusiastic personality.
  • Strong multi tasking and communication skills.
  • Excellent organizational skills and attention to detail.
  • Proficient computer skills.
  • Must be dependable, flexible, a team player, professional and calm under pressure.
  • Ability to work with little supervision.

Working Conditions:

  • General office environment
  • Moderate lifting (to 35 lbs.) required. Moderate reaching, walking, sitting and standing required.

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