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Production Support Jobs in Virginia (NOW HIRING)

Cooley

Product Support Engineer

Reston, VA · On-site

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

Cooley LLP

Product Support Engineer

Reston, VA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team, which is part of the larger Innovation group at the firm. About Cooley: Cooley is a global law firm ...

HiFyve

Product Support Representative (PSR)

Chesapeake, VA · On-site

$40K - $90K/yr

Product Support Representative (PSR) HiFyve is hiring a Product Support Representative (PSR) in Chesapeake, VA! Salary: $40,000 - $90,000/year (Base + Commission potential) Shift: Full-Time Location:

ESI Total Fuel Management

Be Seen First

Production Technician

Reston, VA · On-site

$20 - $22/hr

Position Overview ESI Total Fuel Management is seeking a Production Technician to join our growing team supporting mission critical data center infrastructure and fuel resiliency systems. This role ...

Cooley

Product Support and Training Manager

Reston, VA · On-site

Product Support and Training Manager Cooley is seeking a Product Support and Training Manager to join the Product Team, which is part of the larger Innovation group at the firm. Hybrid Schedule: As ...

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All JobsProduction Support JobsProduction Support Jobs in Virginia

Production Support information

See Virginia salary details

$10

$34

$66

How much do production support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for production support in Virginia is $34.67, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $53.37 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves maintaining critical systems, troubleshooting issues quickly, and ensuring minimal downtime. The job requires strong problem-solving skills, the ability to work under tight deadlines, and sometimes irregular or on-call hours, which can contribute to stress levels.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

What is a production support worker?

A production support worker is responsible for maintaining and troubleshooting manufacturing or IT production systems to ensure smooth operations. They often monitor equipment, resolve technical issues, and may use tools like diagnostic software, working in shifts to support continuous production. Strong problem-solving skills and technical knowledge are essential for this role.
What are the most commonly searched types of Production Support jobs in Virginia? The most popular types of Production Support jobs in Virginia are:
What are popular job titles related to Production Support jobs in Virginia? For Production Support jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Production Support jobs in Virginia look for? The top searched job categories for Production Support jobs in Virginia are:
What cities in Virginia are hiring for Production Support jobs? Cities in Virginia with the most Production Support job openings:
Production Support jobs near you
Infographic showing various Production Support job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $72,104 per year, or $34.7 per hour.

Information Technology Support Analyst

Coforge

Arlington, VA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Coforge rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

163rd of 223 rated it services

Job description

Job Title: Information Technology Support Analyst

Key Skills: ITSM processes, ServiceNow

Experience: 2-5+ Years’ experience

Location: Arlington, VA


We at Coforge are hiring an experienced IT Service Desk Analyst with strong expertise in Incident Management, ITSM processes, ServiceNow, OpsRamp, Active Directory, Exchange, Microsoft 365 (O365), user account administration, SLA management, and first-line technical support, with the following skill set:


Key Responsibilities:

  • Provide expert Application Production Support to ensure the smooth operation of field services applications.
  • Diagnose and resolve technical issues related to application performance and functionality.
  • Collaborate with cross-functional teams to identify and implement solutions for application-related challenges.
  • Monitor application performance and conduct regular maintenance to ensure optimal functionality.
  • Document technical processes and create user guides to assist team members and clients.
  • Train and mentor junior support staff on best practices in application support.
  • Participate in on-call support rotation as needed to address urgent issues.
  • Stay updated on industry trends and emerging technologies to enhance support capabilities.


Required Skills & Experience

  • Strong knowledge and experience in Application Production Support.
  • Proficient in troubleshooting and resolving application-related issues.
  • Experience with monitoring tools and performance metrics.
  • Excellent communication skills, both verbal and written.
  • Ability to work independently and as part of a team.


Preferred Skills:

  • Familiarity with field services applications and technologies.
  • Experience in a customer-facing technical support role.
  • Knowledge of ITIL processes and best practices.
  • Understanding of database management and SQL.
  • Certifications related to application support or IT service management.


Qualifications:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • 1-3 years of experience in application production support or technical support roles.
  • Proven track record of successfully resolving technical issues in a timely manner.
  • Strong analytical and problem-solving skills.


If you are a motivated individual with a passion for technology and a strong background in application production support, we encourage you to apply for this exciting opportunity to join our team.

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