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Production Support Jobs in Texas (NOW HIRING)

INNIO

Service Technician- Production Support

Waller, TX · On-site

$15.50 - $19.50/hr

Description Service Technician - Production Support About INNIO Group: INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized ...

Cedent

Production Support Engineer (Westlake, TX)

Westlake, TX · On-site

$40.25 - $52.50/hr

Job Requirements * 8+ years of experience in Production support and on call handling 24/7 applications and Infrastructure. * Extensive experience working on AWS cloud environment. * Experience in ...

CGI Inc.

L2 Production Support Specialist with AWS

Dallas, TX · On-site

$17.50 - $23.75/hr

L2 Production Support Specialist with AWS Category: Service Desk / End User Services Main location: United States, Texas, Dallas Position ID:J0826-0502 Employment Type: Full Time Position Description:

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All JobsProduction Support JobsProduction Support Jobs in Texas

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See Texas salary details

$10

$32

$62

How much do production support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for production support in Texas is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.14 per hour, depending on experience, location, and employer.

What is a production support?

Production support roles are responsible for maintaining and troubleshooting software applications and systems that are already in use by end-users or clients. These professionals monitor applications for issues, respond to incidents or outages, and work to resolve technical problems quickly to minimize downtime. They often collaborate with development and operations teams to ensure smooth and reliable system performance, and may also be involved in deploying updates or patches. Their main goal is to keep business-critical systems running efficiently and to address user concerns in a timely manner.

What skills and qualifications are needed for production support?

To thrive as a Production Support specialist, you need strong problem-solving abilities, technical troubleshooting skills, and a background in computer science or IT. Familiarity with monitoring tools, ticketing systems (such as Jira or ServiceNow), and knowledge of databases or scripting languages are typically required. Effective communication, attention to detail, and the ability to work under pressure are crucial soft skills for this role. These skills ensure rapid issue resolution, system stability, and efficient collaboration with technical teams to maintain seamless business operations.

What are common challenges in production support, and how can they be managed?

Production Support professionals often encounter challenges such as resolving urgent system outages, managing high-pressure incidents, and troubleshooting complex technical issues under tight deadlines. To effectively manage these challenges, strong communication skills are essential for coordinating with development and infrastructure teams, as well as for providing timely updates to stakeholders. Developing a robust understanding of the supported applications and maintaining clear documentation can also help in quickly diagnosing and resolving recurring issues. Continuous learning and adopting proactive monitoring tools further enhance problem resolution and minimize downtime.

What is the difference between Production Support vs Application Support?

AspectProduction SupportApplication Support
Primary FocusMaintaining and resolving issues in live production environmentsSupporting and troubleshooting software applications, often in testing or pre-production stages
Work EnvironmentReal-time, live systems with high availability requirementsDevelopment, testing, and staging environments
Common CertificationsITIL, ServiceNow certificationsApplication-specific certifications (e.g., Oracle, SAP)
Employer UsageFinancial institutions, telecoms, large enterprisesSoftware vendors, IT consulting firms, enterprise IT teams

Production Support and Application Support roles often overlap but differ mainly in focus. Production Support handles live systems ensuring uptime and quick issue resolution, while Application Support deals with supporting software applications during development or testing phases. Both roles require technical skills and problem-solving abilities, but Production Support emphasizes real-time incident management in critical environments.

Is production support a stressful job?

Production support is often considered a high-pressure role because it involves resolving urgent issues, minimizing downtime, and maintaining system stability. It requires strong problem-solving skills, quick decision-making, and the ability to work under tight deadlines, which can contribute to stress levels. However, stress can vary depending on the organization, workload, and support tools used.

What does a production support associate do?

A production support associate is responsible for monitoring and maintaining the stability of production systems, troubleshooting issues, and resolving technical problems to ensure continuous operation. They often use tools like monitoring software and may work in shifts to provide 24/7 support, requiring strong problem-solving skills and technical knowledge of the systems they support.

What are the most commonly searched types of Production Support jobs in Texas?

The most popular types of Production Support jobs in Texas are:

What are popular job titles related to Production Support jobs in Texas?

For Production Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Production Support jobs in Texas look for?

The top searched job categories for Production Support jobs in Texas are:

What cities in Texas are hiring for Production Support jobs?

Cities in Texas with the most Production Support job openings:

Production Support jobs near you
Infographic showing various Production Support job openings in Texas as of August 2026, with employment types broken down into 59% Full Time, and 41% Temporary. Highlights an 100% In-person job distribution, with an average salary of $67,757 per year, or $32.6 per hour.

Bilingual Production Support Representative

PrideStaff

Dallas, TX • On-site

$21 - $22/hr

Full-time

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

Bilingual Production Support Representative

Location: Dallas, TX 75240 | 100% - ON SITE

Schedule: M-F 9:30-6:00

Type: Temp-to-Hire

Compensation: $21-22/hr DOE

Responsibilities

  • Handle User Inquiries: Provide direct technical support via phone (majority), chat, and email to apartment leasing staff regarding software operation, connectivity, printing, and general system concerns.
  • Tier 1 & 2 Issue Resolution: Resolve escalated customer service issues, including password resets and basic system navigation
    • Tier 2 Focus: Assist in identifying underlying issues in application code (Java and .NET). This role involves shadowing IT/Development teams to investigate and learn code-level diagnostics. Commitment to technical learning is essential.
    • Advanced Troubleshooting: Investigate, analyze, coordinate, and track moderate to complex customer issues through to resolution.
    • Research & Proactive Outreach: Conduct necessary research to resolve issues. Initiate proactive calls to users for high-priority or escalating technical problems.
    • Team Collaboration: Interface with the offshore call center to provide guidance on support processes and specialized case scenarios.
    • Administrative Support (As Needed): Perform order fulfillment, data entry, tracking, and customer follow-up on spreadsheets. Address customer billing inquiries and coordinate with collections/finance departments for resolution.
       
      Career Advancement
      This role is a clear path to advancement based on technical drive or client focus.
      • Case Volume: Approximately 10 cases per day.
      • Quality: High focus on Quality Assurance (QA) metrics.
      • Training Period: 2–3 weeks, focusing on product knowledge, modules, and concepts.
      • Shadowing: Structured shadowing with team members post-initial training for practical application.


    PrideStaff (North Dallas location) is a locally owned staffing & placement firm with a strong reputation as a fun-loving, quality-focused service provider. Our employees enjoy the following:

    • A professional, supportive team environment
    • Representation to North Dallas’ top employers
    • Full medical benefits package
    • Dedicated consultants who provide industry insights & resources to ensure continued career development

    These are some of the many reasons we were recently recognized as one of Dallas’ Best Places to Work!


    PrideStaff logo

    About PrideStaff

    Sourced by ZipRecruiter

    Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

    Industry

    Recruiting and staffing services

    Company size

    501 - 1,000 Employees

    Headquarters location

    Fresno, CA, US

    View All PrideStaff Jobs