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Production Support Manager information

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$10

$33

$63

How much do production support manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for production support manager in Ohio is $33.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $51.20 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Ohio?

The most popular types of Production Support jobs in Ohio are:

What cities in Ohio are hiring for Production Support Manager jobs?

Cities in Ohio with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,142 per year, or $33.2 per hour.

Salesforce Production Support Engineer

Techvilla Solutions

Brecksville, OH • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

We are seeking a Salesforce Production Support Engineer with 3+ years of experience in Salesforce development, integration, and production support. The ideal candidate will have strong expertise in Apex, Lightning technologies, Salesforce integrations, data migration, and troubleshooting, along with experience in Banking and Financial Services.

Roles and Responsibilities

  • Provide production support for Salesforce applications, troubleshoot incidents, and resolve issues within defined SLAs.

  • Develop and maintain Salesforce solutions using Apex, Lightning Web Components (LWC), Aura, Flows, Force.com, and asynchronous processing.

  • Support integrations, data migration, and Salesforce products including Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Work with Salesforce CPQ, nCino, CRMA, and AI capabilities as applicable.

  • Analyze complex production issues, perform root cause analysis (RCA), and implement solutions to improve system performance and availability.

  • Troubleshoot Salesforce Governor Limits and performance issues using tools such as ApexGuru and Scale Center.

  • Review code and technical designs and recommend Salesforce development and implementation best practices.

  • Translate business and user requirements into scalable, high-quality Salesforce solutions.

  • Identify potential system improvements and proactively contribute to automation and continuous improvement initiatives.

  • Create and maintain technical documentation, system playbooks, and support procedures.

  • Lead or contribute to requirements, design, and code reviews for complex Salesforce solutions.

  • Collaborate with business stakeholders, LOBs, customers, internal teams, and third-party partners to resolve issues and deliver solutions.

  • Support manual operational activities when required to maintain service continuity.

  • Participate in meetings, provide development status, and ensure deliverables are completed on time and according to specifications.

  • Work effectively with globally distributed teams across multiple time zones.

Required Skills & Qualifications

  • 3+ years of Salesforce development, integration, and production support experience.

  • Strong hands-on experience with Apex, LWC, Aura, Flows, Force.com, asynchronous processing, and Salesforce integrations.

  • Experience with data migration, CRMA, AI, Salesforce CPQ, and nCino.

  • Strong knowledge of Sales Cloud, Service Cloud, Marketing Cloud, Financial Services Cloud, and Partner Communities.

  • Experience in Banking and Financial Services, preferably with knowledge of loan lifecycle, sales, and marketing processes.

  • Strong understanding of Salesforce data modeling, security, customization, integrations, and performance optimization.

  • Experience troubleshooting Governor Limits, performance issues, and complex Salesforce exceptions.

  • Strong analytical, troubleshooting, and root cause analysis skills.

  • Excellent communication and collaboration skills with business and technical stakeholders.

  • Ability to work independently, manage priorities, and deliver within defined SLAs.

  • Strong understanding of Salesforce development best practices, code quality, and technical design standards.

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