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Production Support Manager Jobs in Ohio (NOW HIRING)

The Waterworks

Operations Support Manager

Columbus, OH · On-site

The Operations Support Manager provides day-to-day operational support for the 550 Schrock Road ... Competent in Microsoft Office Products * Competent in Service Titan, Azuga & CarIQ Haven Services ...

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Production Support Manager information

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$33

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How much do production support manager jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for production support manager in Ohio is $33.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $51.20 per hour, depending on experience, location, and employer.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

Is a production support manager a hard job?

A production support manager's role involves overseeing the resolution of technical issues, maintaining system stability, and coordinating support teams, which can be demanding due to the need for strong problem-solving skills and the ability to work under pressure. The job often requires knowledge of IT systems, troubleshooting tools, and sometimes working outside regular hours to ensure continuous operations.

Is production support a stressful job?

Production support managers oversee the resolution of technical issues in live environments, which can involve high-pressure situations and urgent problem-solving. The role often requires strong communication skills, the ability to handle on-call responsibilities, and managing critical system uptime, which can contribute to stress levels depending on workload and organizational support.

What are the most commonly searched types of Production Support jobs in Ohio?

The most popular types of Production Support jobs in Ohio are:

What cities in Ohio are hiring for Production Support Manager jobs?

Cities in Ohio with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $69,142 per year, or $33.2 per hour.

Optical Production Support Technician

EssilorLuxottica

Youngstown, OH • On-site

$14 - $15/hr

Other

Medical, Retirement, PTO

Posted yesterday

New

EssilorLuxottica rating

7.2

Company rating: 7.2 out of 10

Based on 296 frontline employees who took The Breakroom Quiz

8th of 40 rated optical retailers

Job description

Step into a day on our production floor

You arrive, review the latest work instructions, and get hands-on calibrating and setting up equipment so every lens and frame moves smoothly through production. Throughout your shift, you watch for quality signals, coach teammates, communicate status to your Supervisor, and keep the area spotless and safe. By day’s end, you’ve helped the team hit productivity and quality targets—again.

About EssilorLuxottica

If you’ve ever worn glasses, you already know us. EssilorLuxottica shapes the world of vision care and eyewear—designing, making, and distributing leading ophthalmic lenses and iconic frames. Our portfolio spans the Essilor family (Varilux, Crizal, Eyezen, Stellest, Transitions) and beloved brands like Ray-Ban, Oakley, Persol, and Oliver Peoples. Through retail banners such as Sunglass Hut, LensCrafters, and Target Optical—and robust e-commerce—we bring premium experiences to consumers in 150+ countries.

Our global supply chain blends advanced technology with scale—centralized for frames, and an agile network for lens finishing and prescription labs—so customers everywhere have timely access to top-tier products. In this fast-moving, innovation-driven environment, you’ll have room to pioneer new solutions alongside 200,000+ colleagues worldwide.

Discover more by following us on LinkedIn!

What you’ll do
  • Follow documented work instructions—and encourage peers to do the same—to keep output consistent and on spec.
  • Calibrate and set up production equipment; flag maintenance needs to your Supervisor right away.
  • Spot and surface quality, process, and workflow issues; escalate reoccurring themes to leadership.
  • Train and mentor new hires; help cross-train teammates to build bench strength.
  • Share status, expectations, and ideas with your Supervisor; join team meetings and focus groups to improve the facility.
  • Model respect and a positive attitude; raise concerns promptly and professionally.
  • Support management direction and assist Team Leaders/Supervisors in execution.
  • Keep your work area clean and hazard-free; alert your Supervisor to any safety or health risks.
  • Champion safety procedures and give immediate feedback wherever needed.
  • Uphold all company policies and standards.
What you bring
  • High school diploma or GED.
  • Experience thriving in a fast-paced production or operations setting.
  • Clear, concise communication skills.
  • Strong organization and prioritization to consistently meet tight deadlines.
  • Reliable attendance and punctuality, including during breaks and lunch.
Rewards and benefits

This role reflects an existing opening on our team. Compensation is based on multiple factors such as location, experience, qualifications, skills, and local minimum wage requirements. You may also be eligible for a competitive bonus and/or commission program. Our first-class total rewards include health care coverage, retirement savings, paid time off/vacation, and a variety of employee discounts.

Total Rewards: Benefits/Incentive Information

Legal and equal opportunity

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

What EssilorLuxottica employees say

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