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Production Support Manager Jobs in Michigan (NOW HIRING)

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

What You'll Do L1 Production Support & Incident Management Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support ...

New

TEKsystems

Sap Support Specialist

Marshall, MI

$40 - $75/hr

What You'll Do L1 Production Support & Incident Management Serve as the primary point of contact for IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support ...

New

Clean Team

Support Supervisor

Lansing, MI · On-site

As a Support Tech at Clean Team, you will be responsible for the day-to-day operations of your ... product and ensure each account is adequately stockedWork together with upper management to provide ...

Tory Burch

... support product flow and the smooth running of the store. As the Support Supervisor, you lead by example, managing conflict and identify opportunities to support the team in delivering a ...

Five Below

Support lead Part Time

Escanaba, MI

$14.23/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... store policies, product knowledge, and operational procedures to improve their performance.

Five Below

Support lead Part Time

Escanaba, MI · On-site

$14.23/hr

Acts as Manager on Duty when needed, taking full responsibility for store operations, staff ... store policies, product knowledge, and operational procedures to improve their performance.

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All JobsProduction Support JobsProduction Support Manager JobsProduction Support Manager Jobs in Michigan

Production Support Manager information

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How much do production support manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for production support manager in Michigan is $30.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $46.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.

What are the most commonly searched types of Production Support jobs in Michigan?

The most popular types of Production Support jobs in Michigan are:

What cities in Michigan are hiring for Production Support Manager jobs?

Cities in Michigan with the most Production Support Manager job openings:

Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Michigan as of July 2026, with employment types broken down into 81% Full Time, 15% Part Time, 2% Temporary, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

Agency Support Team Lead

Michigan Farm Bureau

Lansing, MI • On-site

Other

Medical, Dental, Vision, Retirement

This job post has expired today. Applications are no longer accepted.

Job description


Agency Support Team Lead

To assist the Agency Support Manager in the development of a team-based approach to the handling Agency Support/Quality Control inquiries and functions. To provide support by hiring, training and developing professional staff. To assist in all office staff functions as needed to support the successful operation of the field force in ensuring an excellent customer experience. To oversee the daily operation of Agency Support to ensure calls, chats and tasks are handled in a timely and efficient manner with delivery of an exceptional experience. To act as a resource and coach to the members of the team to meet department and company objectives. To work toward resolution of complex issues and complaints from the Agency Support Team.

Assist the Agency Support manager in the development and implementation of strategies for improved oversight and efficiencies. Provide supervision to Agency Support by coaching and developing talent.

Assist in developing and building effective teams to achieve a high-quality customer experience of Farm Bureau Insurance agents and field office staff.

Create an environment where people feel valued, appreciated, and empowered to improve

the organization. Create an environment where ideas and opinions are shared. Provide

opportunities to share knowledge and skills while also developing and coaching team

members to reach department standards.

Use available technology to stay organized, build and motivate teams, have crucial conversations regarding expectations, perform monthly touch bases with team members, and delegate tasks as needed.

Perform periodic audit of department functions to ensure accuracy. Learn how to use information from these reviews to drive improvements in quality and consistency. Maintain departmental standards for production while maintaining accuracy.

Maintain quality assurance data and provide daily statistics of quality assurance to team

members, be able to analyze data compared to goals. Perform quality monitoring of calls, chats, and of system administration. Including spot checks on both telephone calls, chats, tickets and tasks once a trainee is released to work independently.

Required
Bachelor's degree required with focus on business, management insurance or finance, or equivalent experience may be considered.

Three to five years' experience in customer service within a contact center or professional office required.

Past leadership, training, coaching, and mentoring experience required.

Willingness to pursue continuing job-related training and education required.

Demonstrated ability to use discretion when dealing with confidential material required.

Demonstrated ability to learn new technologies required.

Keyboarding skills with accuracy required.

Experienced computer usage and proven skills in Microsoft 365, including Teams, Outlook, SharePoint, Word, Excel, Forms, and PowerPoint required.

Must be accurate, detail-oriented, dependable and organized.
Designations in AINS, API, or AU required, or actively being pursued.
Preferred

Professional accomplishments in AICPCU programs preferred.

Designations in AINS, API, or AU required, or actively being pursued.
Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.
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