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Production Support Manager Jobs in Michigan (NOW HIRING)

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Support Specialist

Clinton Township, MI · On-site

$45K/yr

Manage individual case volume and workload to ensure balanced team contribution, accountability, and consistent support coverage. * Participate in product training, releases, and beta testing ...

Clean Team

Support Supervisor

Lansing, MI · On-site

Deliver product and ensure each account is adequately stocked * Work together with upper management ... our Support Supervisors * Opportunity for advancement * Competitive compensation * Fuel ...

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Production Support Manager information

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$58

How much do production support manager jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for production support manager in Michigan is $30.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $46.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Production Support Manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What are the most common challenges faced by a Production Support Manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

What does a Production Support Manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.
What are the most commonly searched types of Production Support jobs in Michigan? The most popular types of Production Support jobs in Michigan are:
What cities in Michigan are hiring for Production Support Manager jobs? Cities in Michigan with the most Production Support Manager job openings:
Production Support Manager jobs near you
Supervisor - Product Support I

Supervisor - Product Support I

MacAllister Machinery

Saginaw, MI

Full-time

Re-posted 28 days ago

MacAllister Machinery rating

8.6

Company rating: 8.6 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

20th of 149 rated vehicle equipment hire

Job description

Objective

This position will direct and supervise the shop and/or field functions of the relative location.  This includes but not limited to, coordinating and managing work flow of shop and/ or field; maintain communications between all parties, ensure shop is appropriately staffed, ensure the shop is in compliance with all safety regulations and guidelines, and other leadership duties.

Responsibilities

Primary Responsibilities:

  • Direct and manage the day-to-day shop operations of a shop and or/field location, which includes monitoring all work during the process and overseeing all work order functions
  • Ensure the shop produces high quality, efficient repairs and customer service
  • Manage and analyze all shop service operations such as profitability, pricing, work-quality, efficiency, and shop expenses 
  • Supervise, coach, train, discipline, and lead the shop’s staff
  • Investigate and follow up on service related complaints and vendor invoices, identify the need for changes in operations and initiate corrective measures as needed
  • Monitor and comply with all safety policies, procedures, guidelines and laws as they pertain to staff and customers within the shop and/or relative location
  • Ensures all facilities and equipment are is in excellent, safe operating condition
  • Maintain daily correspondence with staff from all departments within the Company, Customers, Suppliers, and Caterpillar

 

Occasional/Other Responsibilities:

  • Assist in the trouble shooting and repair of equipment as needed, promoting and supporting the timely repair of equipment and the coaching of employees
  • Recruit to fill any new or open positions for the shop
  • Develop new opportunities for increased revenue and expanded customer base
Qualifications

Required:

  • High School Diploma or GED
  • Minimum of 3 years of experience with diesel technology
  • Minimum of 2 years of experience in customer service or a related field

Preferred

  • Associates or Bachelor’s Degree Preferred in related technical field
  • 5 years or more of experience with Caterpillar technology
  • 3 years or more of experience in supervising staff in customer service field

The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

All MacAllister Machinery companies are an Equal Employment Opportunity Employer, including Disabled and Veteran applicants.

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