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Remote Production Support Jobs in Michigan (NOW HIRING)

InvestNext

Product Support Specialist

Detroit, MI · On-site +1

$60K - $70K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Product Support Specialist - Remote US or Canada As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on ...

Celink

Product Owner

Okemos, MI · On-site +1

$101K - $127K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Sets Celink Apart Flexible, remote work environment that supports work-life balance ... Hands-on experience supporting production systems, including reviewing, and triaging support ...

First American

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... This is a remote job opportunity. #LI-DS1 #LI-REMOTE Pay Range: $20.34 - $27.12 Hourly, Remote This ...

New

Select Minds LLC

Middleware Engineer III

Lansing, MI · On-site +1

$90K - $110K/yr

REMOTE * Competitive salary * Opportunity for advancement Middleware Engineer III (IBM APIC & IBM ... Middleware Administration & Production Support We are seeking a Middleware Engineer III with strong ...

First American

$20.34 - $27.12/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... 12 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

First American

$35.53 - $47.36/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... 36 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

... product such as Casper. Keep clients up to date utilizing apple remote desktop, Filewave and Apple ... and support elements. Ability to travel to and from clients sites. Bachelor's Degree in an IT ...

First American

$26.88 - $35.82/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

First American's GO Title division provides global title and escrow production support across all ... 82 Hourly, Remote This hiring range is a reasonable estimate of the base pay range for this ...

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All JobsProduction Support JobsRemote Production Support JobsRemote Production Support Jobs in Michigan

Remote Production Support information

See Michigan salary details

$9

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$58

How much do remote production support jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for remote production support in Michigan is $30.48, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $46.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in remote production support, and why are they important?

To excel as a Remote Production Support professional, you need strong analytical and troubleshooting abilities, a solid understanding of production systems, and relevant experience or education in IT or engineering. Familiarity with monitoring tools (like Splunk or Nagios), ticketing systems (such as Jira or ServiceNow), and remote access solutions is typically required, along with certifications like ITIL or CompTIA A+ being advantageous. Excellent communication, problem-solving skills, and adaptability are crucial for collaborating across distributed teams and addressing urgent technical issues. These skills and qualifications are vital to effectively maintain uptime, resolve incidents quickly, and ensure smooth production operations in a remote context.

What are some common challenges faced by remote production support professionals, and how can I prepare for them?

Remote Production Support professionals often encounter challenges such as troubleshooting issues without direct physical access to systems, managing incidents across different time zones, and prioritizing multiple urgent requests simultaneously. To prepare, it’s important to develop strong remote diagnostic skills, become proficient with a wide range of monitoring and collaboration tools, and familiarize yourself with the standard operating procedures of distributed teams. Clear and effective communication is essential, as you'll frequently coordinate with engineering, development, and operations teams to resolve issues promptly. Proactively staying current with system updates and best practices will also help you deliver timely support in a fast-paced environment.

What is a remote production support?

A Remote Production Support job involves monitoring, troubleshooting, and maintaining production systems to ensure smooth operations. Responsibilities often include diagnosing technical issues, deploying updates, and collaborating with development teams to resolve incidents. This role requires strong problem-solving skills, familiarity with system monitoring tools, and the ability to work under pressure. Since the job is remote, effective communication and time management are essential for success.

What are the most commonly searched types of Production Support jobs in Michigan?

The most popular types of Production Support jobs in Michigan are:

What are popular job titles related to Remote Production Support jobs in Michigan?

For Remote Production Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Production Support jobs in Michigan look for?

The top searched job categories for Remote Production Support jobs in Michigan are:

Remote Production Support jobs near you
Infographic showing various Remote Production Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $63,389 per year, or $30.5 per hour.

Product Support Specialist

InvestNext

Detroit, MI • On-site, Remote

$60K - $70K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

About InvestNext
Simplifying real estate investment, amplifying opportunity, built to scale.
At InvestNext, we're building a connected real estate investment management platform that gives GPs and Investor Relations teams the essential tools to cultivate strong investor relationships, reduce administrative expenses, and grow portfolios.
Inspired by our Detroit roots, we're democratizing real estate investing for all, andreshaping the future with the same grit and bold vision that has driven Detroit's resurgence. For us, democratizing real estate investing is more than just a mission-it's a movement. We're creating accessible pathways for everyone to engage in wealth-building opportunities, transforming how people invest and secure their futures.
A mission focused on real transformation. We're building a diverse team that's passionate about our culture, our product, and our purpose. Joining us isn't just about a job-it's about aligning with a movement that combines professional growth with genuine community change. Here, you're not just building a career; you're helping redefine the future of real estate investing.
Product Support Specialist - Remote US or Canada
As the face of our brand and the first-line support for our customers, you will become an expert on our customers in the real estate industry and on the quickly developing InvestNext suite of products and services. A willingness to troubleshoot ambiguous issues, an ability to connect empathetically, and adaptability to a growing business are a must for this position. As part of a growing company, you will be expected to take ownership of your work and have opportunities to help shape the team, product, and company.
Who We Are
The Product Support team at InvestNext is a passionate, driven group committed to delivering exceptional customer support. We take pride in helping our customers succeed, constantly seeking opportunities to learn, grow, and enhance both our skills and the customer experience. As a team, we wear many hats, adapt to challenges, and collaborate to improve our processes and software. Beyond work, we enjoy lively brainstorming sessions, sharing our hobbies, and bonding over our love for animals and plants. We celebrate our unique perspectives while appreciating what brings us together, fostering a supportive and dynamic team culture.
In this role, you will
  • Monitor the support inbox and optimize workflows to drive down response time
  • Communicate with customers via phone, email, chat, and video calls, determining the best method based on their needs
  • Own CSAT scores, connecting with unsatisfied customers to provide a solution
  • Monitor and own incoming customer reviews, following up where needed to improve a customer's experience
  • Join the team stand-up to touch base and share priorities and any roadblocks.
  • Troubleshoot issues that users experience and provide recommended solutions to the product development team
  • Assist new customers with their transition onto the platform, including training and coaching
  • Monitor self-serve customer resources (support articles and videos) to ensure they are in tiptop shape
  • Assist with testing newly released features and developing training materials to help promote usage across customers

If you're right for this role, you
  • Have 2+ years of customer support experience in a SaaS environment
  • Excel at communicating effectively across various channels, including chat, email, phone, and video calls.
  • Thrive in troubleshooting ambiguous or complex issues, leveraging your analytical and problem-solving skills to find solutions.
  • Are proficient in support tools and platforms like Zendesk, Intercom, Salesforce, or similar systems, and can effectively manage workflows to improve response times.
  • Are self-motivated and eager to learn, quickly adapting to new tools, technologies, and the evolving demands of a growing company.

Our Tech Stack
  • Salesforce
  • Intercom
  • Asana
  • G-Suite
  • Atlassian (Jira & Confluence)
  • Slack

Metrics That Matter
  • CSAT
  • First Response Time
  • Time to Close
  • Quality %

Compensation
We're committed to paying fairly and competitively and utilize market data as a starting point when developing total compensation for all roles. We consider skill requirements, role responsibilities, pay equity, and our company's sustainability to develop our standardized salary bands across the company.
Benefits
  • Fully remote work, within the US and Canada
  • Robust 99% employer-paid medical, dental, and vision insurance
  • 401k with 100% employer match, up to 4% of your annual salary
  • Generous monthly allowance to support your wellness and remote work
  • Uncapped paid time off, with a required minimum to support our team's work-life balance and help avoid burnout
  • 11 company-wide holidays per year
  • 16 weeks of paid parental leave
  • Travel to spend time with the team, including company-wide offsites
  • Laptop of choice

Salary
In addition to our robust benefits, the salary for this role is determined with the consideration of experience and role expectations, in alignment with our salary bands. The salary for this mid level Product Support Specialist role ranges from $60,000 to $70,000 per year for this role.
Equity Grant
As a reflection of our core principle See it, Own it, we believe ownership empowers folks to do their best work and be fulfilled with real outcomes. All employees receive an equity grant in alignment with standardized allocations to remove bias in our grant process.

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