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Production Support Manager Jobs in Arizona (NOW HIRING)

Amat

DDP Technical Product Support (TPS)

Phoenix, AZ

$96K - $132K/yr

Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who ...

New

Centuri Group, Inc.

Mgr-Support Services

Phoenix, AZ · On-site

As the Manager of Support Services you will be responsible for responsible for leading and ... productivity, quality, and customer service standards, resolve problems and complete audits. • ...

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Production Support Manager information

See Arizona salary details

$10

$32

$62

How much do production support manager jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for production support manager in Arizona is $32.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.67 and $50.19 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a production support manager, and why are they important?

To thrive as a Production Support Manager, you generally need strong problem-solving abilities, experience in IT operations, and a background in computer science or a related field. Familiarity with incident management tools such as ServiceNow, monitoring systems, and ITIL certification are typically expected. Excellent communication, leadership, and crisis management skills help in effectively coordinating teams and resolving issues under pressure. These competencies are crucial for minimizing downtime, ensuring system reliability, and maintaining seamless business operations.

What is the difference between Production Support Manager vs Operations Analyst?

AspectProduction Support ManagerOperations Analyst
Required CredentialsBachelor's degree in IT, Computer Science, or related field; certifications like ITIL or PMP often preferredBachelor's degree in Business, Finance, or related field; certifications like Six Sigma or PMP may be advantageous
Work EnvironmentIT support teams, production environments, technical troubleshootingBusiness operations, data analysis, process improvement
Employer & Industry UsageTechnology, manufacturing, service industriesFinance, consulting, corporate sectors

The Production Support Manager focuses on maintaining and resolving issues in production environments, ensuring system stability. In contrast, the Operations Analyst analyzes business processes to improve efficiency. Both roles require analytical skills and industry knowledge but serve different operational functions.

What is the role of a production support manager?

A production support manager oversees the daily operations of IT or manufacturing systems to ensure stability, performance, and availability. They coordinate troubleshooting, incident management, and system maintenance, often using tools like monitoring software, and may lead a team of support engineers or technicians.

What are the most common challenges faced by a production support manager, and how can they be addressed?

Production Support Managers often encounter challenges such as managing urgent system incidents, coordinating between cross-functional teams, and ensuring minimal downtime for business-critical applications. Addressing these challenges requires strong incident management protocols, clear communication channels, and proactive monitoring tools. Building good relationships with development, QA, and operations teams can also help streamline issue resolution and prevent recurring problems, making collaboration and technical knowledge key to success in this role.

Is a production support manager a hard job?

A production support manager is responsible for maintaining and resolving issues in production environments, which can involve managing urgent problems, coordinating teams, and ensuring system stability. The role often requires strong problem-solving skills, technical knowledge, and the ability to work under pressure, making it a challenging position for many professionals.

What does a production support manager do?

A Production Support Manager oversees the support and maintenance of software applications and systems in a production environment. They manage teams responsible for troubleshooting, resolving incidents, and ensuring minimal downtime for business-critical applications. Their role often includes coordinating with development and operations teams, implementing process improvements, and ensuring compliance with service level agreements (SLAs). Additionally, they may analyze recurring issues to recommend long-term solutions and optimize production workflows.

Is production support a stressful job?

Production support managers oversee resolving issues in live systems, which can be stressful due to the need for quick problem-solving and maintaining system uptime. The role often involves working under pressure, handling urgent incidents, and coordinating with technical teams to minimize downtime.
What are the most commonly searched types of Production Support jobs in Arizona? The most popular types of Production Support jobs in Arizona are:
What cities in Arizona are hiring for Production Support Manager jobs? Cities in Arizona with the most Production Support Manager job openings:
Production Support Manager jobs near you
Infographic showing various Production Support Manager job openings in Arizona as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $67,774 per year, or $32.6 per hour.

Technical Support Manager (Application Support)

Prosum

Tempe, AZ • On-site

Full-time

Re-posted 15 days ago

Job description

Company Description

Overview

Our client is looking for a Level II Product Support Engineer that can handle the following duties and responsibilities for the company:

Job Description
Responsibilities
  • Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
  • Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
  • Suggest various service and product enhancements

Qualifications

Requirements for the Role

  • 2+ years technical support for SaaS-based software
  • 3+ years working with one of the following: JavaScript, Python, or Java
  • Experience with:
  • Troubleshooting through browser tools
  • Linux text processing tools
  • Writing SQL queries

Nice to Haves:

  • Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
  • MongoDB, Hadoop, or Atlassian product experience
  • AWS- working knowledge
Additional Information

All your information will be kept confidential according to EEO guidelines.

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