Description
Iacofano's Catering is seeking a hands-on Operations General Manager to lead our Charlotte kitchen. This is a working leadership role responsible for executing and overseeing a high-volume, 24/7 catering operation specializing in private aviation and corporate catering.
This is not a desk job.
This role is approximately:
- 70% production and operations (on the floor)ย
- 30% planning, logistics, and team leadershipย
You will be responsible for building and running a high-performance operation focused on:
- Order accuracyย
- On-time executionย
- Food quality and presentationย
- Labor control and efficiencyย
- Logistics coordination and routingย
Interview Opportunities ย
- Monthly Open House: First Wednesday of every month | 10:00 AM - 4:00 PMย
- Walk-In Hiring Hours: Tuesdays | 12:00 PM - 2:00 PMย
- Scheduled Interviews: Fridays 8:00 AM - 10:00 AMย
Press Here to Schedule a 15 Minute Interviewย
Success in this role means creating systems, training leaders, and building a team that delivers consistently without requiring constant manager intervention or after-hours calls.
Core Responsibilities
Operations and Production
- Lead daily kitchen operations across multiple shifts, including early mornings, nights, and weekendsย
- Work alongside the team to ensure proper execution of all ordersย
- Maintain strict adherence to food quality, presentation, and packaging standardsย
- Ensure all orders are completed accurately and leave on timeย
Logistics and Execution
- Oversee daily routing, delivery timing, and order flowย
- Coordinate with the logistics and QA team to ensure seamless executionย
- Identify and solve operational bottlenecks before they impact serviceย
Labor and Cost Control
- Manage labor scheduling to meet business demands while controlling costsย
- Monitor productivity and efficiency across all shiftsย
- Hold team accountable to performance standardsย
Quality and Accountability
- Own all quality control processes and ensure compliance with company SOPsย
- Track and reduce errors, deviations, and customer issuesย
- Lead by example in maintaining high standardsย
Leadership and Systems
- Train, coach, and develop Shift Supervisors and key team membersย
- Build systems and processes that allow the operation to run smoothly without constant oversightย
- Establish clear communication and escalation protocols across all shiftsย
What Success Looks Like
- Orders are accurate, on time, and consistentย
- Labor is controlled and aligned with volumeย
- The team operates efficiently across all shiftsย
- Issues are solved at the lowest level possibleย
- The operation runs smoothly without constant calls or interventionย
What You'll Get Out of This Role
- Competitive base salary with performance-based bonus opportunity tied to key operational KPIs such as labor control, order accuracy, and efficiencyย
- Real operational ownership with responsibility for running a full-scale catering and logistics operationย
- Clear path for growth into multi-unit or senior operations leadership roles as the company expandsย
- Hands-on leadership environment where you work alongside your team while building systems that improve performanceย
- Structured operation with defined SOPs, processes, and leadership support designed to help you succeed without working 24/7ย
- Direct impact on a growing company serving corporate clients and private aviation nationwideย
Success in this role is rewarded financially and with growth opportunities.
Requirements
Experience
- 3 to 7 or more years in high-volume food production, catering, or logistics-driven operationsย
- Proven experience managing teams in a fast-paced, execution-focused environmentย
- Experience with scheduling, labor management, and operational systemsย
Skills and Traits
- Highly organized and detail-orientedย
- Strong work ethic with willingness to lead from the frontย
- Ability to manage multiple priorities under pressureย
- Strong problem-solving and decision-making skillsย
- Process-driven mindset with focus on efficiency and consistencyย
Leadership Profile
- Comfortable working in a hands-on roleย
- Able to train and hold team members accountableย
- Strong communicator across shifts and departmentsย
- Builds systems that reduce chaos and improve performanceย
Preferred
- Catering, airline, or logistics experienceย
- Experience in 24/7 or multi-shift operationsย
- Food safety certification such as ServSafe Manager