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Product Support Manager Jobs in Puerto Rico (NOW HIRING)

Saks OFF 5TH

Support Associate

Mercedita, PR

$14 - $18.25/hr

... products alongside a team of proud innovators within the retail landscape. We are seeking a ... Proven time management skills and comfortable managing multiple projects with shifting priorities

chicosfas

Support Associate - Soma

San Juan, PR · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... and product placement techniques desired * Communicate with customers, Associates, and Management ...

chicosfas

Support Associate - Soma

San Juan, PR

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... and product placement techniques desired * Communicate with customers, Associates, and Management ...

Chico's FAS, Inc.

Support Associate - Soma

San Juan, PR · On-site

$16.75 - $21.50/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... and product placement techniques desired * Communicate with customers, Associates, and Management ...

Chico's FAS

Support Associate - Soma

San Juan, PR · On-site

$11 - $14.25/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... product placement techniques desired • Communicate with customers, Associates, and Management ...

CEGSoft

Tax Support Specialist

San Juan, PR · On-site

Edi - a document management software to modernize the digital office * Follow It - case management ... In this role, you will combine customer service, tax knowledge, research, and product ...

New

Chubb

System Support Technician

San Juan, PR · On-site

Manage service requests and incidents assigned through the ticketing tool, ensuring timely ... The company is distinguished by its extensive product and service offerings, broad distribution ...

Chubb

System Support Technician

San Juan, PR

Manage service requests and incidents assigned through the ticketing tool, ensuring timely ... The company is distinguished by its extensive product and service offerings, broad distribution ...

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Product Support Manager information

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What job categories do people searching Product Support Manager jobs in Puerto Rico look for?

The top searched job categories for Product Support Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Product Support Manager jobs?

Cities in Puerto Rico with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

JT028 - PRODUCT ENGINEER II

Quality Consulting Group

Juncos, PR • On-site

Temporary

Re-posted 24 days ago

Job description

QUALITY CONSULTING GROUP, a leader in the pharmaceutical, biotech, medical devices, and manufacturing industry, is looking for a talented, highly motivated and enthusiastic to join our team. In this role, you'll work with a highly enthusiastic team, contributing in a world-class manufacturing industry in Puerto Rico & USA.
Responsibilities:
  • Provide day-to-day engineering support to production lines to ensure consistent and efficient manufacturing operations.
  • Troubleshoot process deviations, equipment issues, and yield losses to quickly restore production.
  • Monitor manufacturing performance metrics and identify trends affecting quality, scrap, cycle time, and throughput.
  • Support production teams during shifts to resolve technical issues and minimize downtime
  • Identify and implement continuous improvement initiatives to enhance process capability, productivity, and cost efficiency.
  • Interacts with product design and development teams to promote and implement improvements.
  • Lead or support Lean Manufacturing and Six Sigma initiatives.
  • Analyze process data to identify root causes of variation and implement corrective and preventive actions.
  • Manage and document product and equipment investigations.
Qualifications:
  • Bachelor's degree required; B.S. in Mechanical or Electrical Engineering preferred
  • Minimum 3 years medical device manufacturing experience.
  • Process controls, PLC, HMI, vision systems, pneumatics, lasers, robotics, servos, statistical techniques.
  • Works irregular hours, shifts, as needed

Quality Consulting Group, LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

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