Product Support Manager Jobs in Puerto Rico (NOW HIRING)

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Supply Chain Engineering

Process Engineering

People Leader

San Lorenzo, Puerto Rico, United States of America

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Under the direction of the Site Senior Technical Operations Manager and in accordance with all

applicable federal, state and local laws/regulations and Corporate Johnson & Johnson,

procedures and guidelines, this position:

Supervise the technical support associates in Product & Process Engineering and acts as mentor to associates and other Engineers.

Drive and coordinate continuous improvement and efficiency improvement activities aligned with process and product capability and performance

Plan, schedule, conduct and handle various process engineering projects in the areas of New

Product Introduction, Life Cycle Management and Supplier material changes.

Ensuring all projects adhere to acceptable engineering practices and compliance regulations, are appropriately staffed, and are run within budget.

Prepare, discuss, document, set goals and measure mentioned activities in agreement with the

Performance Management process.

Collaborate with other San Lorenzo and external Corporate functional groups to assure the facility’s goals, objectives and requirements are met. This includes: project schedules, product/process requirements and Good Manufacturing Practices (GMP)/ISO compliance.

Collaborate with Business Unit Managers/Staff Managers to ensure that manufacturing operations and projects receive effective technical support.

Support capital expense forecasts and address variance issues.

You will review or have signature authority for internal systems, protocols, completion reports, feasibility studies and development protocols.

Performs a variety of other related duties assigned by Site Senior Technical Operations Manager.

Represents Ethicon Company during internal, J&J Corporate and FDA audits of the validation process.

Comply with all environmental, safety and occupational health policies (i.e., ISO14001 & OSHAS 18001)

Responsible for communicating business related issues or opportunities to next management level.

Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable.

For those who supervise or manage a staff, responsible for ensuring that subordinates follow all

Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition, if applicable

Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures.

Performs other duties assigned as needed.

Bachelor’s degree in Engineering is required.

Master degree desirable.

A minimum of 6 years of applicable experience.

Availability to work various work schedules, which may include 1st, 2nd, 3rd shifts and/or 12-hour daily shifts, including weekends and holidays.

Bilingual (Spanish & English).

Six Sigma Certification highly desirable.

Excellent oral and written communication skills.

PR Engineers in Training (EIT) and/or PR Professional Engineer (PE) License is preferred.

Advance computer skills and use of software application(s).

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource. If you are under 18 years of age you (the candidate) may need to obtain the necessary working papers or other documentation required by state law to start the assignment, as well as get a parent’s consent for the background check.

• Agile Decision Making
• Benchmarking
• Crisis Management
• Developing Others
• Disruptive Innovations
• Emerging Technologies
• Inclusive Leadership
• Leadership
• Lean Supply Chain Management
• Process Control
• Process Engineering
• Process Improvements
• Product Costing
• Program Management
• Project Schedule
• Science
• Technology
• Engineering
• and Math (STEM) Application
• Team Management
• Technical Research
• Technical Support