ZipRecruiter

Log In

1

Product Support Manager Jobs in Puerto Rico (NOW HIRING)

W3Global Inc.

Franchise Support Manager

San Juan, PR

$60K - $70K/yr

... management, franchise support, food service operations, or retail culinary programs who thrives in ... Product presentation * Merchandising and display standards * Sampling strategies * Menu execution

Popular

Product Portfolio Performance Manager

San Juan, PR · On-site

$100 - $125/hr

Hybrid General Description The Product Portfolio Performance Manager supports strategy, performance management, prioritization, governance, and value realization across the Mi Banco product portfolio.

New

C-Axis, Inc.

Customer Success Associate Manager

Caguas, PR · On-site

$40K - $52K/yr

... product support activities from Quote to the end of programs life 5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level 6. ...

C-Axis

Customer Success Associate Manager

Caguas, PR

... product support activities from Quote to the end of programs life 5. Ability to communicate throughout all levels of the organization from the production floor to corporate management level 6. ...

Jj

Product and Process Engineering Manager

San Lorenzo, PR

$164K - $170K/yr

Supervise the technical support associates in Product & Process Engineering and acts asmentor to ... Performance Management process. * Collaborate with other San Lorenzo and external Corporate ...

New

next page

Showing results 1-20

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Puerto Rico

Product Support Manager information

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What job categories do people searching Product Support Manager jobs in Puerto Rico look for?

The top searched job categories for Product Support Manager jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Product Support Manager jobs?

Cities in Puerto Rico with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 2% Temporary, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Franchise Support Manager

W3Global Inc.

San Juan, PR

$60K - $70K/yr

Full-time

Re-posted 12 days ago

Job description

This is an exciting opportunity for a hands-on operations leader with experience in restaurant management, franchise support, food service operations, or retail culinary programs who thrives in a fast-paced, field-based environment.

The ideal candidate brings a strong blend of leadership, relationship management, operational execution, culinary knowledge, and business acumen with the ability to support franchise partners and drive consistent growth across multiple locations.

Key Responsibilities

  • Lead regional initiatives focused on top-line sales growth, operational performance, and franchise success.

  • Conduct regular store visits, operational audits, and compliance reviews to ensure brand standards and operational consistency.

  • Train and coach franchisees and culinary teams on:

    • Product presentation

    • Merchandising and display standards

    • Sampling strategies

    • Menu execution

    • Operational procedures

  • Build and maintain strong relationships with retail store management and franchise partners to ensure long-term business success.

  • Monitor and enforce compliance with company standards, purchasing requirements, and operational procedures.

  • Investigate and resolve operational or compliance-related issues.

  • Support new store launches, expansion initiatives, and future site evaluations.

  • Analyze market trends, competitor activity, and pricing strategies to identify growth opportunities.

  • Deliver high-energy, hands-on field leadership while supporting multiple locations throughout the assigned region.

  • Ensure compliance with all applicable food safety regulations, health permits, licensing requirements, and sanitation standards.

QualificationsRequired

  • High School Diploma or GED

  • Minimum 2+ years of multi-unit restaurant, franchise, or food service management experience

  • Experience supporting operations in high-volume food service or retail food environments

  • Strong ability to manage multiple priorities in a fast-paced environment

  • Excellent communication, leadership, and problem-solving skills

  • Ability to travel extensively throughout the assigned region

Preferred

  • Bachelor's Degree

  • Culinary training or Culinary Degree

  • Experience with:

    • Franchise operations

    • Asian-inspired cuisine concepts

    • Retail grocery food programs

    • Fresh prepared foods

  • Previous experience as a:

    • Sushi Chef

    • Kitchen Manager

    • Food Service Operations Manager

    • Multi-Unit Restaurant Manager

  • Certifications such as:

    • ServSafe

    • Food safety certifications

    • Knowledge of HACCP standards

Desired Skills & Competencies

The ideal candidate will demonstrate:

  • Leadership & Team Development

  • Operational Excellence

  • Relationship Building

  • Conflict Resolution

  • Analytical Thinking

  • Business Acumen

  • Problem Solving

  • Training & Coaching

  • Time Management

  • Decision Making

  • High Sense of Urgency

  • Influence & Communication Skills

  • Organization & Planning

Work Environment & Travel

  • Regional travel required (50-75%)

  • Frequent work within:

    • Retail store environments

    • Refrigerated food preparation areas

    • Field-based operational settings

  • Frequent driving between locations within the assigned territory

Why Candidates Are Interested

  • Opportunity to join a growing food and franchise organization

  • High-impact role with visibility across multiple locations

  • Blend of operations, training, culinary, and business leadership

  • Dynamic field-based environment with growth potential

  • Ability to directly influence operational success and revenue growth

If you are passionate about food operations, franchise success, retail culinary programs, and leading high-performing teams, this opportunity offers an exciting next step in your career.

W3Global logo

About W3Global

Sourced by ZipRecruiter

W3Global has been delivering staffing solutions for nearly two decades; we know which recruiting strategies work best. Our expert team is committed to developing a customized solution to fit your company’s unique needs. As a W3Global client, you’ll also receive personalized assistance from a seasoned team of staffing specialists. We are committed to providing both technical support and industry expertise to simplify the hiring process. We know that your time matters. W3Global will help you streamline the hiring process, getting it done and getting it right.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Frisco, TX, US

Year founded

2006

View All W3Global Jobs