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Product Success Manager Jobs in Raleigh, NC (NOW HIRING)

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering ... Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other ...

RELX

Strategic Customer Success Manager

Raleigh, NC · On-site

Serve as a cross-functional liaison, working closely with Sales, Product, Support, and Engineering ... Success, Account Management, or a similar client-facing role, ideally with AI, SaaS, or other ...

WalkMe

Senior Customer Success Manager

Raleigh, NC · Hybrid

Maintain an understanding of our product and roadmap, so you can guide customers to success and ... Experience managing a quarterly retention and growth quota. * You've maintained a book of 4-6 ...

Deloitte

Deployment Success Manager

Raleigh, NC

Meticulous attention to detail and quality of work product * Ability to build and sustain ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

EDB

Principal Customer Success Manager

Raleigh, NC · On-site

... Product, and Marketing teams, as well as other members of the Customer Success team. What your ... Proactive management of customers to optimize account health, mitigate risk, and reduce churn

Bloomwell Autism Therapy

Clinic Success Manager

Raleigh, NC · On-site

$60K - $75K/yr

The Clinic Success Manager ensures that everyone-the teammates, the patients and the parents-at a ... productive and fun environment for our teammates and patients. This role is the second-in-command ...

Bloomwell Autism Therapy

Clinic Success Manager

Raleigh, NC · On-site

$60K - $75K/yr

The Clinic Success Manager ensures that everyone-the teammates, the patients and the parents-at a ... productive and fun environment for our teammates and patients. This role is the second-in-command ...

Veradigm

Principal Client Success Manager

Raleigh, NC · On-site

... extraordinary experience with Veradigm products and services • Leads highly complex ... Success Managers Bachelor's Degree or equivalent Technical / Business experience Require 10+ years ...

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Showing results 21-40

All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Raleigh, NC

Product Success Manager information

See Raleigh, NC salary details

$50.1K

$154.9K

$191.5K

How much do product success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for product success manager in Raleigh, NC is $154,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,100.00 and $191,500.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
What are popular job titles related to Product Success Manager jobs in Raleigh, NC? For Product Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Success Manager jobs in Raleigh, NC look for? The top searched job categories for Product Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Success Manager jobs? Cities near Raleigh, NC with the most Product Success Manager job openings:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $154,946 per year, or $74.5 per hour.

Client Success Manager | Remote, USA

Optiv Security, Inc.

Raleigh, NC • Remote

Full-time

Posted 5 days ago

Job description

At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us.

The Client Success Manager (US only - Remote) will support clients within the Managed Security Solutions (MSS) business unit. Their job is to articulate complex technical outcomes to technical and non-technical clients in a clear and concise way based on the audience. Client Success Managers are responsible for onboarding all new clients to inform them of what outcomes they can, and just as importantly, cannot expect based on the particular service requested by the client.

A strong command of security operations technical concepts and repeatable processes are required.

The job of the Client Success Manager is to own, develop and support key process indicators to understand client satisfaction. This includes repeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions needed to address tactical and systemic client satisfaction issues.

How you'll make an impact

  • Briefing new clients on operational execution and expected outcomes

  • Technical/tactical discussions on operational activities as they related to cyber threat actor operations

  • Provide Technical and Product Support for Managed Services

  • Provide Client product knowledge & support to encourage renewals

What we're looking for

  • Four-year degree in Cyber Security, Computer Science, Information Systems or related degree.

  • Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc).

  • Knowledgeable of MITRE Attack Framework

  • Security+, or equivalent cyber security certification

  • Comfortable and knowledgeable with utilizing Copilot for all Microsoft Office products

  • Knowledgeable and experienced in creating AI agents

  • Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures.

  • Strong presentation and verbal communication skills.

  • A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills.

  • Must possess a high degree of initiative, motivation, and problem-solving skills

  • Ability to translate complex technical concepts into business risk and desired outcomes

  • Experience with cyber threat actor techniques, tactics, and procedures

  • Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow.

  • Experience working with C-Suite executives, VPs or Directors.

  • Ability to build and nurture trusted relationships with clients and internally.

#LI-KG1

What you can expect from Optiv

  • A company committed to our inclusive value through our Employee Resource Groups

  • Work/life balance

  • Professional training resources

  • Creative problem-solving and the ability to tackle unique, complex projects

  • Volunteer Opportunities. "Optiv Chips In" encourages employees to volunteer and engage with their teams and communities.

  • The ability and technology necessary to productively work remotely/from home (where applicable)

EEO Statement

Optiv is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.

Optiv respects your privacy.By providing your information through this page or applying for a job at Optiv, you acknowledge that Optiv will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv's selection and recruitment activities. For additional details on how Optiv uses and protects your personal information in the application process, click here to view ourApplicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.

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