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Product Success Manager Jobs in Raleigh, NC (NOW HIRING)

Maxiq

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales ... Conduct customer onboarding, product training, and quarterly business reviews (QBRs). * Identify ...

TARGAN Inc

Customer Success Manager

Raleigh, NC · On-site

Customer Success Manager The Customer Success Manager serves as the voice of the customer within ... Share customer insights with R&D, Product Management, and Marketing to support product improvements ...

Targan, Inc.

Customer Success Manager

Raleigh, NC · On-site

Share customer insights with R&D, Product Management, and Marketing to support product improvements ... Note: The customer success manager is not responsible for tech support on the product, however ...

Targan Inc

Customer Success Manager

Raleigh, NC · On-site

Share customer insights with R&D, Product Management, and Marketing to support product improvements ... Note: The customer success manager is not responsible for tech support on the product, however ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

Work with product specialists to train and educate communities on K4community. * Drive enablement ... a customer success, account management, or a relationship management position. * Natural ...

K4Connect

Client Success Manager

Raleigh, NC · On-site

Work with product specialists to train and educate communities on K4community. * Drive enablement ... a customer success, account management, or a relationship management position. * Natural ...

Everpure LLC

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

... Product, and Sales. Your mission is to secure world-class retention and advocacy by ensuring our ... Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue ...

Pure Storage

Customer Success Manager

Raleigh, NC · On-site

$93K - $171K/yr

... Product, and Sales. Your mission is to secure world-class retention and advocacy by ensuring our ... Manage Critical Success Outcomes: Proactively identify and mitigate churn risks by leading issue ...

3E

Customer Success Manager

Raleigh, NC · Remote

$74K - $84K/yr

About the Role At 3E, we help customers realize lasting value from the products and services they rely on every day. We're looking for a Customer Success Manager to build strong customer ...

Melio

Customer Success Manager

Raleigh, NC · Remote

Customer Success Manager Location: Remote (required to live in one of the following states: AZ, CO ... Product, Voice of the Customer, and Strategy teams to continue to enhance the platform. You will ...

DomainTools

Customer Success Manager

Raleigh, NC

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

The Customer Success Manager role includes but is not limited to the following responsibilities ... Product Expertise: Maintain expert-level knowledge of Cyber Threat Intelligence, proprietary data ...

Canals

Customer Success Manager

Raleigh, NC · Remote

We care deeply about building great products, hiring exceptional people, and creating an ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

iCIMS

Customer Success Manager

Raleigh, NC · On-site

$70K - $80K/yr

Complete advanced product and industry training to build deep expertise in iCIMS Talent Cloud ... Deliver adoption insights and success narratives to support Account Management in EBRs/QBRs and ...

Veradigm

Expert Client Success Manager

Raleigh, NC

... our products and services through a combination of strategic roadmap planning and tactical ... Success Managers The ideal candidate will have: Bachelor's Degree or equivalent Technical ...

Veradigm

Expert Client Success Manager

Raleigh, NC · On-site

... our products and services through a combination of strategic roadmap planning and tactical ... Client Success Managers The ideal candidate will have: • Bachelor's Degree or equivalent ...

SHI GmbH

Customer Success Manager - VMware

Raleigh, NC · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...

NetApp

Keystone Success Manager

Morrisville, NC · On-site

... the product and engineering teams to drive future enhancements or fixes, and you will maintain ... Relationship Management: Own the relationship between NetApp Keystone the Customer and key ...

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All JobsProduct Success JobsProduct Success Manager JobsProduct Success Manager Jobs in Raleigh, NC

Product Success Manager information

See Raleigh, NC salary details

$50.1K

$154.9K

$191.5K

How much do product success manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for product success manager in Raleigh, NC is $154,946.00, according to ZipRecruiter salary data. Most workers in this role earn between $137,100.00 and $191,500.00 per year, depending on experience, location, and employer.

What is a product success manager?

A Product Success Manager is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's product. They act as a bridge between the product team and customers, helping to onboard users, address issues, gather feedback, and drive product adoption and satisfaction. Their role often involves collaborating with sales, support, and development teams to improve the product and enhance the overall customer experience. By understanding customer needs and product capabilities, Product Success Managers help maximize the value delivered to both customers and the business.

What are the key skills and qualifications needed to thrive as a product success manager, and why are they important?

To thrive as a Product Success Manager, you need strong skills in product management, customer success, data analysis, and a background in business or technology, often supported by a relevant degree. Familiarity with CRM platforms, analytics tools, and product management software such as Salesforce, Jira, or Gainsight is typically required. Exceptional communication, problem-solving, and relationship-building abilities help drive customer satisfaction and cross-functional collaboration. These competencies are crucial for ensuring clients achieve value from products, leading to higher retention, growth, and overall success.

What is the difference between Product Success Manager vs Customer Success Manager?

AspectProduct Success ManagerCustomer Success Manager
Primary FocusEnsuring product adoption and success through product features and performanceBuilding and maintaining customer relationships to ensure satisfaction and retention
Work EnvironmentCollaborates closely with product development, marketing, and sales teamsWorks directly with clients, support teams, and sales teams
Required SkillsProduct knowledge, technical understanding, communication skillsCustomer relationship management, communication, problem-solving
Industry UsageTech, SaaS, software companiesTech, SaaS, service industries

While both roles focus on customer success, the Product Success Manager emphasizes product performance and adoption, working closely with product teams. The Customer Success Manager centers on client relationships and satisfaction, often acting as the voice of the customer within the company.

How does a product success manager typically collaborate with product, sales, and support teams to drive customer satisfaction?

Product Success Managers act as a bridge between customers and internal teams by gathering feedback, identifying pain points, and communicating customer needs to product development. They work closely with sales teams to ensure a smooth onboarding experience for clients and coordinate with support teams to resolve issues quickly. Regular cross-functional meetings, shared project management tools, and clear documentation are all part of their collaborative workflow. This approach helps ensure that the product evolves in line with user needs and that customers receive consistent, high-quality support.
What are popular job titles related to Product Success Manager jobs in Raleigh, NC? For Product Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Product Success Manager jobs in Raleigh, NC look for? The top searched job categories for Product Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Product Success Manager jobs? Cities near Raleigh, NC with the most Product Success Manager job openings:
Product Success Manager jobs near you
Infographic showing various Product Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 15% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $154,946 per year, or $74.5 per hour.

Customer Success Manager

Maxiq

Raleigh, NC • On-site

Other

Posted 8 days ago

Job description

Customer Success Manager

MaxIQ empowers Go-To-Market teams to ascend to new heights in their sales performance, unlocking boundless opportunities for growth. We're passionate about helping sales teams excel beyond expectations. Our pride lies in assembling an unparalleled team and crafting a crucial solution that becomes an indispensable tool for our users. With MaxIQ, sales excellence becomes an attainable reality.

About the Job

MaxIQ is seeking a dedicated Customer Success Manager to join our team in Raleigh. In this role, you will serve as a strategic partner to our customers, ensuring they maximize the value of MaxIQ's AI-powered platform. Your efforts will be pivotal in driving customer retention, expansion, and advocacy. By proactively addressing challenges and identifying growth opportunities, you will contribute significantly to our customers' success and, consequently, to MaxIQ's growth.

Responsibilities
  • Manage and nurture customer relationships across the USA and EU regions.
  • Drive customer retention and expansion by delivering exceptional customer experiences.
  • Conduct customer onboarding, product training, and quarterly business reviews (QBRs).
  • Identify upsell and cross-sell opportunities to foster account growth.
  • Analyze customer usage data to proactively address risks and enhance adoption.
  • Act as the voice of the customer, collaborating with Product, Sales, and Marketing teams.
  • Resolve complex customer issues using a data-driven, analytical approach.
  • Manage multiple accounts, ensuring customers achieve their success milestones.
  • Handle escalations and proactively mitigate potential churn risks.
  • Collaborate with the engineering and development teams to troubleshoot technical issues raised by customers.
Requirements
  • 2–4 years of experience as a Customer Success Manager in SaaS (preferably in US-based SaaS companies).
  • Proven track record in customer retention, expansion, and revenue growth.
  • Strong data analytics and problem-solving skills to drive insights and recommendations.
  • Excellent spoken and written English communication skills.
  • Ability to work effectively with cross-functional teams.
  • Self-motivated with a proactive approach to customer success.
Preferred Qualifications
  • Experience working with AI-powered platforms or in the sales enablement industry.
  • Familiarity with CRM tools and customer success software.
  • Bachelor's degree in Business, Marketing, or a related field.
Benefits
  • Opportunity to work in a dynamic startup environment focused on innovation and personal growth.
  • Collaborative and inclusive company culture that values diversity and teamwork.
  • Access to the latest tools and technologies in the field of AI and sales enablement.

If you're passionate about driving customer success and eager to make a significant impact in a growing company, we'd love to hear from you.

Apply