Position Overview The Product Information Management (PIM) Manager leads the strategy, execution, and continuous improvement of product data across the organization. This role ensures product information is accurate, consistent, and compelling to support both digital and in-store experiences. The PIM Manager oversees a team responsible for creating and maintaining product content while driving operational efficiency, data quality, and scalability.
This role partners cross-functionally with Merchandising, Planning, Marketing, E-commerce, and Drop Ship partners to deliver high-quality product information that supports business performance. Key Responsibilities Lead, develop, and scale a high-performing team, ensuring appropriate staffing, training, and engagement. Oversee day-to-day product data operations, ensuring timely, accurate, and complete product information across all channels and databases.
Establish and monitor key performance metrics for quality and service levels. Ensure product content aligns with brand identity and established style guidelines. Partner cross-functionally with Merchandising, Planning, Marketing, E-commerce, and Drop Ship to support product launches and ongoing updates.
Identify and implement process improvement tools, systems, and workflows to enhance efficiency and scalability amongst the team. Monitor data quality, resolve issues, and implement solutions to prevent future errors. Act as a subject matter expert for product information in cross-functional initiatives.
Communicate team performance, insights, and opportunities to leadership. Troubleshoot and resolve product data issues across systems and partners.