Process Optimization Manager Jobs in New York (NOW HIRING)

Purpose of the Role
The Process Optimization Specialist, Projects will support process optimization initiatives with a focus on special projects across logistics operations. This role will assist in documenting processes, developing SOPs, and supporting execution of core operational activities to improve efficiency, standardization, and quality.
Key Responsibilities

• Support special projects focused on improving process efficiency, standardization, and execution
• Assist with the development and updates to standard operating procedures (SOPs) using established frameworks, document end-to-end processes and system interactions
• Identify process gaps, defects, and improvement opportunities, and update documentation accordingly
• Manage exception handling, including resolution of data gaps and carrier-related inquiries (L1 support)
• Maintain and update rates to ensure accuracy and support post-auditor requests and urgent invoice verifications
• Monitor and track end-to-end (E2E) process flows and support non-match invoice processing
• Support development of training materials, data validation/reporting, and cross-functional collaboration to drive process improvements

Key Qualifications

• Bachelor's degree required (Supply Chain, Operations, Business, or related field)
• 2+ years of experience in logistics, supply chain, operations, or process improvement
• Interest in process optimization, automation, or continuous improvement initiatives

Skills & Capabilities

• Strong attention to detail with solid organizational and documentation skills
• Ability to translate processes into clear, structured documentation
• Analytical mindset with ability to identify inefficiencies and improvement opportunities
• Proficiency in Excel, PowerPoint, and basic process mapping tools
• Strong communication and collaboration skills
• Ability to work in a fast-paced, project-based environment

Pay: The pay range for this position is $71,400 to $107,200. Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.

Bonus: This position is bonus eligible.

Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits. Any coverages for health insurance and retirement benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

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