Process Mapping Jobs in Delaware (NOW HIRING)

Job Description
Help shape how card transactions are authorized at scale. You will turn strategy into shipped outcomes by connecting customer needs, business design, and technology delivery.
As a Senior Product Associate in the Card Authorizations team, you lead end-to-end execution of a prioritized roadmap by translating vision into clear outcomes, requirements, and measurable results. You partner closely with product, technology, data, design, and business teams to design business solutions and align delivery to strategic goals. You facilitate discovery and decision-making, manage dependencies and releases, and ensure work is delivered with strong risk and control awareness. Your work improves customer experiences and enables resilient, compliant authorization capabilities.
Job responsibilities
• Partner with product and stakeholders to identify opportunities through research, discovery, and market insights
• Translate long-term vision into a sequenced, outcome-focused roadmap aligned to business goals and investments
• Architect business solutions and capability models that connect strategy, processes, and technology delivery
• Gather, analyze, and document business requirements, processes, and user journeys
• Facilitate workshops to drive alignment, trade-offs, and clear decisions across partners
• Collaborate with engineering and delivery leaders to support timely execution of roadmap work
• Define success measures and use data, experiments, and feedback to guide roadmap decisions
• Coordinate releases and communications; proactively identify and manage delivery risks and issues
• Manage dependencies across teams and partner groups inside and outside the product area
• Maintain high-quality work tracking and standards in delivery tooling and routines
• Embed strong risk and control considerations into scope, planning, and delivery
Required qualifications, capabilities, and skills
• Six or more years of experience in business architecture, business analysis, product delivery, or related roles
• Experience in banking, payments, or transaction processing domains
• Strong business analysis skills, including process mapping and requirements definition
• Ability to design business solutions that align to strategy and operating needs
• Proven partnership and communication skills across product, technology, and business teams
• Experience translating strategy into roadmaps, outcomes, and prioritized work
• Comfort making prioritization and trade-off decisions with incomplete information
• Strong project and delivery management skills across multiple concurrent initiatives
• Experience working in both iterative and sequential delivery approaches
• Demonstrated ownership mindset with measurable customer and business outcomes
• Strong understanding of risk and controls and how to incorporate them into delivery
Preferred qualifications, capabilities, and skills
• Experience defining product requirements such as product requirement documents, epics, and outcome statements
• Experience improving delivery routines and team ways of working to increase efficiency
• Familiarity with metrics frameworks such as objectives and key results and key performance indicators
• Experience supporting release planning and cross-team change communications
• Experience partnering closely with design and research on customer journeys and user experience
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.