Process Manager Jobs in Silver Spring, MD (NOW HIRING)

As a Senior Associate, Process Manager, Linguist on the Enterprise Language Accessibility (ELA) team you will be part of a talented cross-functional team responsible for providing end-to-end multilingual expertise for the enterprise and help ensure linguistically accurate and culturally resonant content across multiple touchpoints for Capital One's U.S. Spanish-speaking customers. As a Linguist on the ELA team you will safeguard the integrity of Spanish communications by ensuring Spanish translations mirror the intent of the source content and driving consistency and compliance. This role is a hybrid of deep linguistic expertise and process excellence and requires mastery of specialized terminology and translation technologies, alongside rigorous quality assessment methodologies. Beyond technical translation, you will drive operational excellence through the application of process management frameworks and technical proficiency. You will ensure effective stakeholder engagement, demonstrate clear presentation and communication skills, and support the strategic prioritization of enterprise needs within established risk controls.

The essential linguistic competencies required for the role are:

• Proficiency in syntactic adaptation in favor of standard terms for a diverse U.S. Spanish-speaking audience

• Tone management to meet diverse audiences and text types

• Mastery of financial, legal, marketing and banking terminology, adhering strictly to glossaries, termbases and style guides

• Quality Assurance (QA) review skills, abiding by established error markup parameters

• Ability to navigate Legal and Brand requirements, and employ careful phrasing to mitigate compliance risk

• Familiarity with digital standard terminology with the ability to manage coding strings and character limitations

• Maintain consistency in terminology throughout documents and show diligence in following established standards for format accuracy

Responsibilities:

• Ensure high quality delivery of Spanish translation services by leveraging established processes and systems

• Drive consistent application of process, technology and tools for delivery of objectives and key results

• Identify opportunities for process improvements and deliver actionable guidance to remediate them

• Meet with key stakeholders or performers as needed based on operational needs

• Preemptively identify and resolve issues, ensuring all deliverables meet the highest quality standards for press readiness, regardless of the workflow step

• Proactively engage with cross-functional teams to educate, collaborate, and reach mutual goals by providing subject matter expertise.

Successful candidates will need to complete a Language Assessment

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of experience as a specialized linguist in financial services, legal or marketing (English into Spanish)

• At least 3 years of experience using language technologies ( CAT tools, machine translation, AI tools applied to translation, terminology management, language models management)

• At least 3 years of experience in Banking, Marketing, Legal or Advertising

• Fluent in Spanish and English

Preferred Qualifications:

• Bachelor's Degree in Translation or Spanish

• 5+ years of general experience in English into Spanish professional translation

• American Translators Association (ATA) Certification (English into Spanish)

• 2+ years of additional language translation experience (Portuguese, Arabic, Mandarin, Japanese or other)

• 2+ years of experience in Process Management

• 4+ years as a Spanish linguist in financial services, legal or marketing setting

• 4+ years of experience using language technologies (CAT tools, machine translation, AI techniques for translation, terminology management, language models management)

• 5+ years of experience in Banking, Marketing, Legal, Marketing or Advertising

• 2+ years of Desktop Publishing (DTP) experience in layout design using design software like Adobe InDesign, Illustrator, Figma, or Photoshop.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.