Change/Process Manager
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
Mclean, VA · On-site
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda ...
Mclean, VA · On-site
... Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda. • bank currently offers over 1900 ATMs within its ...
Mclean, VA · On-site
... Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda. • bank currently offers over 1900 ATMs within its ...
The Assistant Process Manager also has the responsibility for meeting and maintaining established safety, sanitation, and environmental regulations. DETAILED ROLES & RESPONSIBILITIES * Act as a ...
The Assistant Process Manager also has the responsibility for meeting and maintaining established safety, sanitation, and environmental regulations. DETAILED ROLES & RESPONSIBILITIES * Act as a ...
Principal Process Manager - SDLC (Enterprise Platforms Technology) As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process ...
Principal Process Manager - SDLC (Enterprise Platforms Technology) As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process ...
Principal Process Manager - SDLC (Enterprise Platforms Technology) As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process ...
Principal Process Manager - SDLC (Enterprise Platforms Technology) As a Principal Associate Process Manager, responsibilities will include documenting, monitoring and controlling critical process ...
Manager, Process Manager- Global Payment Network Manager, Process Manager - Network Product Well-Managed As a Manager of Process Management within Transaction Processing, you will be responsible for ...
Manager, Process Manager- Global Payment Network Manager, Process Manager - Network Product Well-Managed As a Manager of Process Management within Transaction Processing, you will be responsible for ...
Baltimore, MD · On-site
The Assistant Process Manager also has the responsibility for meeting and maintaining established safety, sanitation, and environmental regulations. DETAILED ROLES & RESPONSIBILITIES * Act as a ...
Baltimore, MD · On-site
The Assistant Process Manager also has the responsibility for meeting and maintaining established safety, sanitation, and environmental regulations. DETAILED ROLES & RESPONSIBILITIES * Act as a ...
Manager, Process Manager- Global Payment Network As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create ...
Manager, Process Manager- Global Payment Network As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create ...
Manager, Process Manager- Global Payment Network As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create ...
Manager, Process Manager- Global Payment Network As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency and drive results. You will create ...
Manager, Process Management - Personal Loans (Hybrid) As a Process Manager in PL- Well Managed, you will be part of a talented team delivering flawlessly executed processes that improve business ...
Manager, Process Management - Personal Loans (Hybrid) As a Process Manager in PL- Well Managed, you will be part of a talented team delivering flawlessly executed processes that improve business ...
Manager of Process Management As a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by ...
Manager of Process Management As a Manager of Network Disputes, you will lead a team responsible for monitoring and analyzing details pertaining to dispute cases and dispute volumes generated by ...
Principal Process Manager - Fee Billing Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our ...
Principal Process Manager - Fee Billing Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our ...
Process Manager, Fee Billing - Pulse The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform ...
Process Manager, Fee Billing - Pulse The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform ...
The Business Process Manager drives operational excellence within the Resolutions (Claims) Department by leading process improvement, workflow modernization, and transformation initiatives. Working ...
The Business Process Manager drives operational excellence within the Resolutions (Claims) Department by leading process improvement, workflow modernization, and transformation initiatives. Working ...
The Business Process Manager drives operational excellence within the Resolutions (Claims) Department by leading process improvement, workflow modernization, and transformation initiatives. Working ...
The Business Process Manager drives operational excellence within the Resolutions (Claims) Department by leading process improvement, workflow modernization, and transformation initiatives. Working ...
Senior Associate, Process Manager The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive ...
Senior Associate, Process Manager The Enterprise Brand team is responsible for positioning and differentiating the Capital One brand and empowering teams across the enterprise to deliver a cohesive ...
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
Bethesda, MD · On-site
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
Bethesda, MD · On-site
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
Germantown, MD · On-site
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
Germantown, MD · On-site
The Processing Manager is responsible for providing day-to-day operational assistance to the Market Cluster/Sales Office(s) while supporting the Branch Vice President, Branch Manager and Assistant ...
Sr. Associate, Process Manager - Treasury Management Implementation The Small Business Bank Senior Associate, Process Manager - Treasury Management Implementation Specialist will possess an in-depth ...
Sr. Associate, Process Manager - Treasury Management Implementation The Small Business Bank Senior Associate, Process Manager - Treasury Management Implementation Specialist will possess an in-depth ...
$33.7K - $45.7K
7% of jobs
$45.7K - $57.6K
7% of jobs
$57.6K - $69.5K
9% of jobs
$70.4K is the 25th percentile. Wages below this are outliers.
$69.5K - $81.5K
12% of jobs
$81.5K - $93.4K
13% of jobs
The median wage is $95.1K / yr.
$93.4K - $105.4K
12% of jobs
$105.4K - $117.3K
11% of jobs
$122.4K is the 75th percentile. Wages above this are outliers.
$117.3K - $129.3K
11% of jobs
$129.3K - $141.2K
8% of jobs
$141.2K - $153.1K
5% of jobs
$153.1K - $165.1K
5% of jobs
$33.7K
$100.9K
$165.1K
| Aspect | Process Manager | Operations Coordinator |
|---|---|---|
| Required Credentials | Bachelor's degree, process management certifications (e.g., Six Sigma) | Bachelor's degree, relevant experience in operations |
| Work Environment | Oversees process improvement teams, works in office settings | Supports daily operations, interacts with staff and clients |
| Employer & Industry Usage | Manufacturing, logistics, service industries | Retail, healthcare, corporate services |
The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.
A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

Contractor
Re-posted 23 days ago
SDS, is a global IT company providing broad range of Technology Consulting, Professional and Outsourcing Services & Solutions to Fortune500 and mid-size companies.Â
Job Description:
The bank ATM Kiosk team is looking for a well-qualified Process Manager to join a cross functional team of operational specialists to deliver an aggressive multi-year ATM hardware deployment agenda.
bank currently offers over 1900 ATMs within its national banking footprint with plans to expand.
Over the next several years, bank will be transforming both its existing footprint as well as entering new markets throughout the country.
An aggressive ATM deployment plan is at the forefront of the change agenda.
We are seeking a dedicated, disciplined, process professional who excels in a team environment.
This person will have excellent communication skills, attention to detail, the ability to adapt to change quickly, and improve business processes through the application of Lean principles.
A key to success in the position is the ability influence partners and teammates.
This individual needs to enjoy multi-tasking and problem solving within in a highly demanding, time sensitive environment.
Responsibilities:
Manage a steady volume of phone calls with a high degree of professionalism
Serve as a point of escalation for complex vendor problems or installation issues especially, when the problem relates to cross team concerns.
Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
Develop and execute implementation plans and test scripts for large software and hardware delivery projects.
Interact effectively with a variety of contacts including construction, armored courier, data network, and OEMs.
Provide guidance and expertise to less experienced staff.
Answer questions from staff and provide guidance and feedback
Track and resolve process breakdowns
Follow communication "scripts" when handling different types of inbound calls
Anticipate escalation and take over calls when needed
Measure performance with key metrics such as call abandonment, calls waiting etc.
Ensure adherence to established procedures.
Keep management informed on issues and problems
Attend educational seminars to improve knowledge and performance level
Communicate the status of deployment activities via status reports.
Work with other internal and external teams to ensure that a deployment is completed and validated on schedule
Signal anomalies and trends to leadership
Requirements:
Bachelor's degree, equivalent work experience or military experience
At least 3 years of process management experience
Proficient in Microsoft Office (Word, Excel, Powerpoint, Outlook)
Proficient in English; Good knowledge of additional languages will be a definite plus
They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture"
Outstanding communication and negotiation abilities
Tech savvy with knowledge of computers, networks.
Excellent organizational and leadership skills
Ability to work under pressure
Ability to multi-task, set priorities and manage time effectively
Preferred Qualifications:
Lean, Agile, Six Sigma, BPM or Project management certifications
Knowledge of data networks or Windows Operating systems a plus
Prior ATM experience
Knowledge of Customer Back Relationship model
Knowledge of Scaled Agile Framework
All your information will be kept confidential according to EEO guidelines.