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Process Manager Jobs in Laurel, MD (NOW HIRING)

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Process Manager information

See Laurel, MD salary details

$33.7K

$100.9K

$165.1K

How much do process manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for process manager in Laurel, MD is $100,864.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,900.00 and $128,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a process manager, and why are they important?

To thrive as a Process Manager, you need expertise in process optimization, project management, and data analysis, usually supported by a relevant degree and experience in operations or business management. Familiarity with process mapping tools like Visio, Lean Six Sigma certification, and workflow automation systems is highly valued. Strong leadership, problem-solving, and communication skills help drive cross-functional collaboration and change management. These abilities are crucial for identifying inefficiencies, implementing effective solutions, and ensuring organizational processes run smoothly and efficiently.

What does a process manager do?

A Process Manager is responsible for analyzing, designing, implementing, and optimizing business processes within an organization. Their main goal is to improve efficiency, reduce costs, and enhance the quality of products or services. They work closely with different departments to identify bottlenecks, recommend improvements, and ensure that processes align with business objectives. Process Managers often use various methodologies such as Lean, Six Sigma, or BPM (Business Process Management) to achieve these goals.

How does a process manager typically collaborate with cross-functional teams to drive process improvements?

Process Managers play a central role in collaborating with cross-functional teams by facilitating communication between departments such as operations, quality assurance, IT, and finance. They often lead workshops, gather feedback from stakeholders, and map out current workflows to identify inefficiencies. By working closely with team members from various backgrounds, Process Managers ensure that proposed changes align with overall business objectives and are feasible for implementation. Regular meetings, documentation, and performance tracking are key aspects of their collaborative approach.

What is the difference between Process Manager vs Operations Coordinator?

AspectProcess ManagerOperations Coordinator
Required CredentialsBachelor's degree, process management certifications (e.g., Six Sigma)Bachelor's degree, relevant experience in operations
Work EnvironmentOversees process improvement teams, works in office settingsSupports daily operations, interacts with staff and clients
Employer & Industry UsageManufacturing, logistics, service industriesRetail, healthcare, corporate services

The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.

What is a process manager?

A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

More about Process Manager jobs
What are the most commonly searched types of Process jobs in Laurel, MD? The most popular types of Process jobs in Laurel, MD are:
What job categories do people searching Process Manager jobs in Laurel, MD look for? The top searched job categories for Process Manager jobs in Laurel, MD are:
What cities near Laurel, MD are hiring for Process Manager jobs? Cities near Laurel, MD with the most Process Manager job openings:
Process Manager jobs near you
Infographic showing various Process Manager job openings in Laurel, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $100,864 per year, or $48.5 per hour.

Principal Associate, Process Manager- Global Payment Network

Capital One

Mclean, VA

Full-time

Re-posted 3 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

93rd of 171 rated banks

Job description

Principal Associate, Process Manager- Global Payment Network

The GPN Portfolio Team is responsible for bridging the gap between Product strategic visions and operational execution. Partnering with the Product Areas / Families, we help to translate their product roadmaps into realistic, forecasted portfolios that align with business priorities. We provide management, oversight and support to all Product Area members; collaborating across varying levels and roles to enable leadership to see progress, remove blockers and make decisions needed to deliver the most value to the organization.

Responsibilities:

  • Collaborate with the business owner to build roadmaps through forecasting grounded in capacity planning, high-level estimates of work and target dates

  • Harmonize competing priorities into a single, unified and actionable path forward by working with multiple stakeholders.

  • Facilitate the intake process for new work entering the portfolio, ensuring the work is aligned to goals and has clearly defined scope and value.

  • Adhere to Enterprise & GPN governance during intake, ensuring strong risk management, operational excellence, and transparent decision-making

  • Provide portfolio metrics, providing actionable insights to drive strategic decision making.

  • Facilitate the prioritization of the Product Area / Family backlog in adherence to the GPN Portfolio Management standards.

  • Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Basic Qualifications:

  • High School Diploma, GED orequivalent certification

  • At least 1 year of experience with Microsoft Office or G Suite

  • At least1year of process management experience

Preferred Qualifications:

  • Bachelor's Degreeor military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • At least1year of experience in Compliance or Risk Management

  • At least2years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process Manager


Riverwoods, IL: $98,900 - $112,900 for Principal Process Manager










Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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