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Process Manager Jobs in Silver Spring, MD (NOW HIRING)

100KCrossing

Post-Processing Manager

Falls Church, VA · On-site

Manage inventory tracking and logistics for materials, consumables, in-process parts, and finished goods, including receiving, staging, storage, and shipping coordination. Collaborate with the ...

100KCrossing

Post-Processing Manager

Falls Church, VA · On-site

Manage inventory tracking and logistics for materials, consumables, in-process parts, and finished goods, including receiving, staging, storage, and shipping coordination. Collaborate with the ...

Formative 3D

Post-Processing Manager

Falls Church, VA

$80K - $110K/yr

Manage inventory tracking and logistics for materials, consumables, in-process parts, and finished goods, including receiving, staging, storage, and shipping coordination. * Collaborate with the ...

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All JobsProcess JobsProcess Manager JobsProcess Manager Jobs in Silver Spring, MD

Process Manager information

See Silver Spring, MD salary details

$35.1K

$105.2K

$172.1K

How much do process manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for process manager in Silver Spring, MD is $105,169.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,900.00 and $133,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a process manager, and why are they important?

To thrive as a Process Manager, you need expertise in process optimization, project management, and data analysis, usually supported by a relevant degree and experience in operations or business management. Familiarity with process mapping tools like Visio, Lean Six Sigma certification, and workflow automation systems is highly valued. Strong leadership, problem-solving, and communication skills help drive cross-functional collaboration and change management. These abilities are crucial for identifying inefficiencies, implementing effective solutions, and ensuring organizational processes run smoothly and efficiently.

What does a process manager do?

A Process Manager is responsible for analyzing, designing, implementing, and optimizing business processes within an organization. Their main goal is to improve efficiency, reduce costs, and enhance the quality of products or services. They work closely with different departments to identify bottlenecks, recommend improvements, and ensure that processes align with business objectives. Process Managers often use various methodologies such as Lean, Six Sigma, or BPM (Business Process Management) to achieve these goals.

How does a process manager typically collaborate with cross-functional teams to drive process improvements?

Process Managers play a central role in collaborating with cross-functional teams by facilitating communication between departments such as operations, quality assurance, IT, and finance. They often lead workshops, gather feedback from stakeholders, and map out current workflows to identify inefficiencies. By working closely with team members from various backgrounds, Process Managers ensure that proposed changes align with overall business objectives and are feasible for implementation. Regular meetings, documentation, and performance tracking are key aspects of their collaborative approach.

What is the difference between Process Manager vs Operations Coordinator?

AspectProcess ManagerOperations Coordinator
Required CredentialsBachelor's degree, process management certifications (e.g., Six Sigma)Bachelor's degree, relevant experience in operations
Work EnvironmentOversees process improvement teams, works in office settingsSupports daily operations, interacts with staff and clients
Employer & Industry UsageManufacturing, logistics, service industriesRetail, healthcare, corporate services

The Process Manager focuses on analyzing and improving business processes, often leading projects to increase efficiency. The Operations Coordinator handles daily operational tasks, coordinating activities across departments. While both roles require strong organizational skills, the Process Manager typically has more specialized certifications and a strategic focus, whereas the Operations Coordinator emphasizes execution and support functions.

What is a process manager?

A process manager oversees change and innovation in the business processes of an organization. Job duties include identifying improvements to current business processes, setting goals, working across departments to implement changes, and contributing to better quality products and services while reducing costs and increasing efficiency. The qualifications you need for a career as a process manager are a bachelor’s degree in business administration, human resources, or information technology; experience in a corporate environment; and strong analytical skills. Professional certification in business process management provides you with additional training to inform your work.

More about Process Manager jobs
What are popular job titles related to Process Manager jobs in Silver Spring, MD? For Process Manager jobs in Silver Spring, MD, the most frequently searched job titles are:
What job categories do people searching Process Manager jobs in Silver Spring, MD look for? The top searched job categories for Process Manager jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Process Manager jobs? Cities near Silver Spring, MD with the most Process Manager job openings:
Process Manager jobs near you
Infographic showing various Process Manager job openings in Silver Spring, MD as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $105,169 per year, or $50.6 per hour.

Process Manager, Fee Billing - Pulse

Capital One

Mclean, VA • On-site

Full-time

Re-posted 29 days ago

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

93rd of 170 rated banks

Job description

Process Manager, Fee Billing - Pulse

The PULSE Network, an integral part of Capital One's financial services and banking network solutions, drives complex, customer-facing implementations, platform modernizations, and seamless onboarding initiatives across a highly regulated global space. To support this rapidly evolving ecosystem, we are seeking a Manager of Process Management to lead a high-performing team dedicated to designing, optimizing, and delivering flawless workflows that eliminate operational friction and scale business efficiency. Collaborating closely with passionate, cross-functional leaders, you will influence strategic outcomes that directly boost the company's bottom line while leveraging data-driven insights to champion data integrity, establish operational benchmarks, and ensure seamless execution across the enterprise.

As Process Manager for Fee billing you will be responsible to lead the team, responsible for overseeing the configuration, validation, and execution of daily fee billing process within the settlement platform. The role ensures accurate fee application across multiple transaction types and leads initiative to streamline billing workflows, enhance automation, and maintain compliance with internal pricing polices and external partner agreements.

Responsibilities:

Daily Operations Leadership:

  • Oversee the daily intake, setup, and validation of fee billing forms.

  • Ensure timely and accurate fee mapping for transactions.

  • Reconcile daily outputs against internal pricing schedules and partner contracts to ensure billing integrity.

  • Lead the fee billing team.

Process Optimization & Automation:

  • Drive continuous improvement in billing accuracy, cycle time, and audit readiness.

Cross-Functional Coordination:

  • Collaborate with internal teams to ensure fee setups align with contractual terms.

  • Serve as the escalation point for complex billing discrepancies and pricing exceptions.

Documentation & Compliance:

  • Maintain audit-ready documentation for all fee setups, including contract packets, enforms, and validation logs.

  • Ensure compliance with internal controls and external regulatory requirements.

Mentorship & Training:

  • Provide day-to-day guidance to junior analysts and contractors, reviewing their setups and offering coaching on fee standards and billing logic.

  • Lead knowledge-sharing sessions and contribute to desk procedures and SOPs.

Basic Qualifications:

  • Bachelor's Degree or Military Experience

  • At least 5 years of experience in Process management

Preferred Qualifications:

  • Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems

  • Lean certification or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Manager, Process Management


Houston, TX: $122,100 - $139,400 for Manager, Process Management


Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management









Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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