Process Manager Jobs in Kitchener, ON (NOW HIRING)

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do.

At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful.

When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives.

Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The Lean Transformation team works with business leaders to optimize processes, transform operating models, and identify opportunities for automation and AI-enabled solutions. Serving Sun Life's DBTS, Corporate, and Canadian Business Units, the Senior Consultant, Process Transformation will combine a consulting mindset, Lean Six Sigma toolkit, and experience with automation and Generative AI to drive process improvement and digital transformation.

This is a high-impact role for someone who thrives in ambiguity, takes ownership from day one, and is energized by working on complex enterprise priorities. You will partner with senior business and technology leaders to bring structure to ambiguous problems, simplify how work gets done, and translate Lean, automation, and AI into measurable business outcomes.

What will you do?

• Design and build operating models for various business areas which includes defining the process, people and system capabilities needed to meet business goals.

• Bring structure to ambiguous business problems by defining clear problem statements, workplans, success measures, and practical recommendations

• Drive initiatives forward with minimal direction, ensuring progress from analysis to decision-making, pilot, implementation, and measurable outcomes

• Independently lead stakeholder workshops and current-state assessments to surface pain points and opportunities; prioritize use cases, and define target state process designs

• Redesign and simplify processes to make them automation/AI-ready by reducing variability, clarifying decision points, and eliminating non-value-added steps

• Identify and prioritize automation and AI/Gen AI opportunities, defining success measures, feasibility and roadmaps from pilot to scale

• Partner with data and technology teams to translate optimized processes into AI-enabled solutions, including intelligent workflows and autonomous agents

• Communicate complex ideas clearly to both technical and non-technical audiences

What do you need to succeed?

• Self-starter with strong ownership; bias for action and ability to operate independently

• University degree with 3-5 years of progressive experience in management consulting, process improvement, operational excellence, or transformation roles

• Superior written and verbal communication skills, with the ability to tailor messages to all organizational levels

• Strong project management orientation with the ability to independently prioritize work, manage risks and dependencies, and maintain momentum

• Strong data analysis and visualization skills with the ability to translate insights into practical recommendations

• Experience with automation, process mining, AI and visualization tools such as Power BI, Power Apps, Pega, Blue Prism etc

• Exposure to Generative AI and/or agentic AI use cases in a business context, including evaluating suitability, defining use cases, or supporting implementation

• Advance proficiency in core business tools including Excel, PowerPoint, and Visio

• Lean Six Sigma Green or Black Belt certification, or equivalent experience

What's in it for you?

• Opportunity to work on high-priority transformation initiatives with visibility across DBTS, Corporate, and Canadian Business Units

• Competitive salary and bonus structure influenced by market range data

• Joining one of Canadas top 25 companies to work for, as recognized by LinkedIn

• Flexible Benefits from the day you join to meet the needs of you and your family

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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