Process Improvement Manager Jobs in Springfield, MA

Senior Manager, Records & Contracts helps lead complex compliance and reporting initiatives across the Deloitte US Firm. This role supports records and contracts compliance, reporting, and transformation efforts through process improvement, automation, and AI-enabled capabilities. The position works with senior stakeholders across the firm to drive risk mitigation, operational excellence, and scalable outcomes.

Recruiting for this role ends on 06/26/2026.

Work you'll do

As a Senior Manager, Records & Contracts on the Records & Contracts team, you will be responsible for:

• Leading records- and contracts-related compliance and reporting initiatives aligned to firm priorities
• Overseeing analytics, reporting, and technology-enabled solutions that support business, regulatory, and legal needs
• Driving process improvements and controls that increase efficiency and strengthen policy compliance
• Partnering across Risk, Office of General Counsel, Deloitte Technology-US, and other internal teams to deliver transformation efforts
• Leading US- and India-based team members while managing execution, stakeholder alignment, and continuous improvement

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Services LP includes internal support areas such as Finance and Administration, Talent, Information Technology, Marketing and Communications, and Facilities Management. This role sits within Records & Contracts in the Finance & Administration organization. The team supports records and contracts management, compliance, reporting, and risk mitigation activities across the Deloitte US Firm.

Qualifications

Required:

• Bachelor's degree
• 7+ years of experience in compliance, reporting, analytics, contracts, records management, risk, or process transformation
• Experience with reporting, analytics, automation, process modernization, or artificial intelligence-enabled capabilities with testing, monitoring, and governance controls
• Experience presenting recommendations or program updates to senior stakeholders
• Experience leading team performance, coaching, and development
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Certified Records Manager (CRM), Project Management Professional (PMP), or contract management certification
• Experience partnering with enterprise technology organizations across platform, architecture, security, data, or integration
• Experience with process improvement or operational excellence methods
• Experience supporting records or contracts compliance programs

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Senior Manager, Records & Contracts helps lead complex compliance and reporting initiatives across the Deloitte US Firm. This role supports records and contracts compliance, reporting, and transformation efforts through process improvement, automation, and AI-enabled capabilities. The position works with senior stakeholders across the firm to drive risk mitigation, operational excellence, and scalable outcomes.

Recruiting for this role ends on 06/26/2026.

Work you'll do

As a Senior Manager, Records & Contracts on the Records & Contracts team, you will be responsible for:

• Leading records- and contracts-related compliance and reporting initiatives aligned to firm priorities
• Overseeing analytics, reporting, and technology-enabled solutions that support business, regulatory, and legal needs
• Driving process improvements and controls that increase efficiency and strengthen policy compliance
• Partnering across Risk, Office of General Counsel, Deloitte Technology-US, and other internal teams to deliver transformation efforts
• Leading US- and India-based team members while managing execution, stakeholder alignment, and continuous improvement

A successful candidate would possess these skills:

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

The team

Deloitte Services LP includes internal support areas such as Finance and Administration, Talent, Information Technology, Marketing and Communications, and Facilities Management. This role sits within Records & Contracts in the Finance & Administration organization. The team supports records and contracts management, compliance, reporting, and risk mitigation activities across the Deloitte US Firm.

Qualifications

Required:

• Bachelor's degree
• 7+ years of experience in compliance, reporting, analytics, contracts, records management, risk, or process transformation
• Experience with reporting, analytics, automation, process modernization, or artificial intelligence-enabled capabilities with testing, monitoring, and governance controls
• Experience presenting recommendations or program updates to senior stakeholders
• Experience leading team performance, coaching, and development
• Ability to travel 0-10%, on average, based on the work you do and the clients and industries/sectors you serve.
• Limited immigration sponsorship may be available.

Preferred:

• Certified Records Manager (CRM), Project Management Professional (PMP), or contract management certification
• Experience partnering with enterprise technology organizations across platform, architecture, security, data, or integration
• Experience with process improvement or operational excellence methods
• Experience supporting records or contracts compliance programs

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $107,700 to $198,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.