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Process Implementation Manager Jobs in Utah (NOW HIRING)

... processes through the organization by making recommendations to the leadership team when identified. * Ensure seamless and high-quality handoffs to the Client Implementation Manager to facilitate ...

... and implement new or modified process technologies, products, equipment, and systems under the guidance of the Plant Manager. Included are evaluation of modifications to existing products ...

... and implement new or modified process technologies, products, equipment, and systems under the guidance of the Plant Manager. Included are evaluation of modifications to existing products ...

Partner across business, technology, automation, data, and risk teams to design and implement ... Strong analytical, problem-solving, and communication skills, with the ability to manage ...

Design, implement and maintain systems to collect and analyze data for critical product and process parameters to identify process losses * Collaborate with line management to prioritize improvement ...

Partner across business, technology, automation, data, and risk teams to design and implement ... Strong analytical, problem-solving, and communication skills, with the ability to manage ...

Partner across business, technology, automation, data, and risk teams to design and implement ... Strong analytical, problem-solving, and communication skills, with the ability to manage ...

Design, implement and maintain systems to collect and analyze data for critical product and process parameters to identify process losses * Collaborate with line management to prioritize improvement ...

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Process Implementation Manager information

What are some common challenges faced by Process Implementation Managers when introducing new processes, and how can they be effectively addressed?

Process Implementation Managers often encounter resistance to change from team members who are accustomed to existing workflows. Overcoming this challenge requires clear communication about the benefits of the new processes, involving stakeholders early in the planning phase, and providing thorough training. Additionally, unexpected technical or operational obstacles may arise, so flexibility and problem-solving skills are crucial. Regular feedback sessions and monitoring progress help ensure that any issues are promptly addressed, leading to smoother adoption and long-term success.

What are Process Implementation Managers?

Process Implementation Managers are professionals responsible for overseeing the introduction and integration of new processes or improvements within an organization. They analyze existing workflows, identify areas for enhancement, and coordinate with cross-functional teams to ensure smooth implementation. Their role often involves project management, change management, and ongoing monitoring to ensure that new processes deliver the expected results. By streamlining operations and fostering efficiency, they help organizations achieve their strategic goals.

What are the key skills and qualifications needed to thrive as a Process Implementation Manager, and why are they important?

To thrive as a Process Implementation Manager, you need expertise in process analysis, project management, and continuous improvement methodologies, often supported by a bachelor's degree in business or engineering. Familiarity with Lean, Six Sigma, workflow automation tools, and project management software like MS Project or Asana is typically required. Strong communication, leadership, and change management skills help drive adoption and collaboration across teams. These skills ensure successful implementation of process improvements that enhance efficiency and achieve organizational goals.

What is the difference between Process Implementation Manager vs Business Analyst?

AspectProcess Implementation ManagerBusiness Analyst
Primary FocusOverseeing the deployment of new processes and ensuring operational efficiencyAnalyzing business needs and recommending solutions
Required SkillsProject management, process optimization, change managementRequirements gathering, data analysis, stakeholder communication
Work EnvironmentProject teams, operations departments, cross-functional collaborationBusiness units, IT teams, client interactions
CertificationsLean, Six Sigma, PMP often preferredCBAP, PMI-PBA, relevant analytical certifications

While both roles involve improving organizational efficiency, the Process Implementation Manager primarily focuses on executing and managing process deployments, whereas the Business Analyst concentrates on analyzing business needs and proposing solutions. The roles often collaborate but serve different stages of process and project development.

What are popular job titles related to Process Implementation Manager jobs in Utah? For Process Implementation Manager jobs in Utah, the most frequently searched job titles are:
What cities in Utah are hiring for Process Implementation Manager jobs? Cities in Utah with the most Process Implementation Manager job openings:

Implementation Specialist, Upsells AI Receptionist

Weave

Lehi, UT โ€ข On-site

Full-time

Posted 11 days ago


Job description

The Implementation Specialist, Upsells AI Receptionist (AIR) is responsible for guiding existing Weave customers through the implementation, training, and activation of TrueLark, Weave's AI-powered receptionist platform. This role serves as the primary point of contact throughout onboarding, ensuring customers are properly configured, trained, and prepared to successfully adopt AI-driven scheduling, texting, and communication workflows. You will manage a portfolio of customers at various stages of implementation, balancing project management, customer education, technical troubleshooting, and go-live execution. Success in this role is measured by customer adoption, implementation quality, customer satisfaction, and long-term retention.
  • Hybrid Position: Monday-Wednesday in office, Thursday-Friday remote
    Schedule: 7:00 AM-4:00 PM or 8:00 AM-5:00 PM
    Reports To: Manager of Onboarding
What You Will Own
  • Serve as the primary implementation specialist and trusted advisor from kickoff through go-live.
  • Manage a portfolio of customers in various stages of onboarding.
  • Lead customer training and activation calls for AI Receptionist and TrueLark products.
  • Review and validate customer AI setup preferences, scheduling configurations, business information, insurance settings, and workflow requirements.
  • Train customers on AI Receptionist features including:
    • AI Voice
    • AI Texting
    • Online Booking
    • Missed Call Text
    • Unified Inbox
    • Call Intelligence
    • Needs Attention workflows
  • Configure and activate TrueLark within Weave systems.
  • Conduct test calls and validate customer workflows before go-live.
  • Troubleshoot implementation issues and partner with Product, Support, Operations, and Engineering teams when necessary.
  • Proactively manage customer expectations and communicate implementation milestones.
  • Handle customer escalations and adoption concerns.
  • Ensure customers understand how to maximize the value of both Weave and TrueLark.
  • Document customer interactions, implementation progress, and next steps.
  • Schedule and conduct post-go-live check-in calls to support adoption and long-term success.
  • Deliver a five-star customer experience throughout the onboarding journey.
What You Will Need to Accomplish the Job
  • 2+ years of experience in Customer Success, Account Management, Implementation, Project Management, or related customer-facing roles.
  • Strong presentation and customer training skills.
  • Ability to manage multiple implementations simultaneously.
  • Excellent verbal and written communication skills.
  • Strong technical aptitude and ability to troubleshoot software workflows.
  • Ability to navigate ambiguity and operate in a fast-changing environment.
  • Strong organizational and time management skills.
  • Ability to build trust and influence customer behavior.
  • Demonstrated ability to drive customer adoption and outcomes.
  • Experience handling escalated customer situations.
Core Competencies
  • Customer Focus
  • Project Management
  • Accountability
  • Problem Solving
  • Adaptability
  • Resilience
  • Communication
  • Collaboration
  • Resourcefulness
  • Results Orientation

What Will Make Us Love You
  • Experience implementing SaaS products.
  • Experience training customers on software platforms.
  • Knowledge of healthcare or dental practice workflows.

Employment with Weave is contingent upon the successful completion of a background check, conducted in accordance with applicable laws.
At Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.
Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.
Beware of recruitment fraud. All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.